Summary:

Information Technology professional, over ten years experience, comfortable fulfilling positions both as an employee and as a consultant, and providing experience as a Desktop Support specialist with a focus on security, desktop management, and computer imaging.

• Excellent writing documentation experience
• Effective at identifying process inefficiencies providing simple solutions
• Good at translating technical jargon into plain English, both verbally and in writing, for those with various levels of understanding.
• Experienced with e-mail communication, where lack of emotional queues and being specific, can often hamper effective communication and original intent
• Certifications established on a solid foundation of experience, illustrated in work history

Professional Experience

Confidential

An imager is another name for a Windows Deployment Specialist one who creates, manages and provides experienced training on the automatic installation of the Windows Operating System, applications, and customizations onto computer hardware for businesses. For a few computers, this can be done manually, but for 5 or more systems, it should be an automated process.

Responsibilities include:

• Image creation management using MDT 2013, Assessment Deployment Toolkit ADK , Windows Automated Installation Kit WAIK tools Imagex, DISM, etc. , and System Center Configuration Manager SCCM 2007R2.
• Meeting with client representatives to produce image deliverable agreements used to guide image creation
• Producing imaging procedures processes documentation, managing and documenting client authentication processes
• Developing image-testing processes, performing image testing, and producing image testing records
• Working with clients through User Acceptance Testing and Quality Assurance testing
• Training imaging team members developing cross-training processes
• Recommending methods to improve imaging standards optimizing departmental operating processes
• Member of the Continuous Improvement Process Team
• Imaging Team Lead responsible for building a team environment, standardizing team processes and documentation, improving team knowledge and sense of unity, representative for team concerns

Confidential

• Through CDI Corporation Windows Deployment Consultant at IBM in the Integrated Technology Delivery, Imaging Group. See description above.
• Through Sarcom, Inc. - Consultant at OhioHealth, Inc. - Consultant in the Desktop Research and Development Group, working with ZENworks 7, Windows XP, VMware Workstation, and Novell eDirectory running on Windows Server. Directive is to develop, document, manage and carry out the conversion of over 2000 distributable .MSI, .AOT, .exe-based live production applications to a new naming standard and path structure, changing file path references within, migration of files to a Microsoft Distributed File System implementation, to standardize related conversion processes, to assist with the standardization of user workstation permissions, to develop documentation for and ensure continued interoperability of applications during that process, and to perform wireless connectivity testing after Access Point code upgrades. Wrote Bash PowerShell scripts to process log entries and query remote registry settings.
• Through Smart Source, Inc. - Consultant for JP Morgan Chase, Columbus, Ohio - laptop upgrade project, installing Windows images, installing and configuring applications, and migrating user data from old to new systems, including Lotus Notes and Outlook support Consultant for Lennox International, performing desktop/laptop hardware upgrades and user data migrations in Columbus, Ohio

Confidential

Computer Systems Administrator

Confidential in the server and desktop management group responsible for software delivery and desktop management, anti-malware services, research and testing, and server administration

• Managed the creation, testing and distribution of approximately 300 software products to over 3000 systems company-wide, through ZENworks and Altiris client management solutions. Responsible for the processing of software into an automated delivery and installation method, in a Windows 2000/XP environment, using Windows MSI installer technology and vendor-provided MSI tools. Process involved interfacing with the software System Owner, controlled installation of MSI software, quality control and application integration testing, patch management, process documentation, user acceptance testing, and finally installation and delivery into production. Also responsible for developing and updating this process and for providing training on various aspects of administration when ZENworks and Altiris products were taken from pilot distribution to full to production use
• Provided server/desktop asset management reports to IT Management when requested, through pre-packaged Altiris ZENworks SQL reports
• Documented procedures and facilitated desktop migrations from Windows NT to Window 2000 and from Windows 2000 to Windows XP
• Designed and managed patch management for desktop OS and applications
• Created and managed distributed workstation images for all desktop systems
• Created Linux Bash shell scripts to manage OS imaging menus, monitor server services, manage the distribution of anti-virus signature updates, control FTP file transfers, etc.
• Managed anti-malware threat tools, performed vulnerability research on a regular basis, and used threat assessment and testing tools
• Managed users permissions and resources in Active Directory and eDirectory for NetWare 6.x Windows 2000/2003 environments
• Developed a low-cost pilot implementation of a DNS slave server appliance solution, to create fault tolerant DNS for remote locations
• Documented changes, created network maps, managed equipment, and troubleshot and repaired Cisco switch equipment while working as Internetwork Assistant. With the assistance of a co-worker at the location, remotely fixed a switch fiber card and spanning tree problem
• Researched and tested commercial and open source anti-malware products and made recommendations for purchase. Re-designed anti-malware implementation for servers and desktop systems at campus and remote locations in an efficient and centrally managed configuration. Provided guidance on malware infections and assisted with containment and removal. Administered malware status reports and signature updates.
• Researched and tested new software and hardware solutions to provide cheaper alternatives and better ways of accomplishing business computing, regarding: Solid State hard drives, flat panel monitors, remote control software, anti-malware software, alternative Operating Systems, dual core systems, workstation and application virtualization
• Recommendation to move from CRT to flat panel monitors when purchasing new computer systems was accepted after providing managers with a detailed report in which test results demonstrated a significant reduction in energy consumption and other favorable differences
• Created and maintained a Samba-based bulletin board/knowledge base and shared it with it other groups and implemented iPrint Internet Printing Protocol IPP printing solution
• Experienced technical lead. Facilitated group meetings and provided 3rd tier support for IT Support Specialists
• As a member of the Technical Review Committee, met with Internetwork, Architecture, and Support Specialist groups to plan hardware, software, and patch management standards, policies and procedures. Made recommendations to make desktop/laptop computing more secure, for setting RAM, CPU, HDD and other hardware standards to maximize computer life-cycles Managed the Vendor Web-based hardware purchasing interface for hardware purchases
• Worked with IT Architecture/Technical Review Committee teams to plan and implement the migration from the existing ZENworks/NetWare environment to an Altiris/Windows environment
• As a member of the Change Management team, attended weekly Change Management meetings on all production changes and documented all changes made to production environment

Confidential

• Worked on the Y2K conversion team as a Support Specialist. Streamlined client user documentation for various internal departments where it was used in place of company provided documentation. Worked with Lotus Notes.
• Professional Services Department Engineer assigned to contract for various customer engagements ranging in periods of one day to several years. Worked in mixed OS environments and hardware environments:
• Contracted to assist the implementation team that installed, configured, and maintained the Novell ZENworks desktop management software - 2 years
• Corrected errors in a ZENworks/NetWare license usage anomaly, and configured the software according to the bank's specifications
• Performed Excel VBA programming for database analysis for security department and worked as a 3rd tier Help Desk Support Specialist - 2 years

Software Experience Level in Years

Confidential

• -Altiris Client Management Suite - Installed and configured Altiris Suite under guidance of a consultant client troubleshooting and maintenance Generated reports for management Administered 3000 client workstations for 1 year.
• -Faronics Deep Freeze - Test piloted for shared access/secured Kiosk systems
• -Microsoft Office 97-2010 - Office Support for 8 years in production
• -Brightstore ARCserve Secondary backup administrator 2 years
• -Sysinternals Utilities 6 years - Used for process troubleshooting and Windows command-line scripting, to query remote systems for processes and to execute remote commands.
• -Windows imaging migration tools 9 years MDT 2013, ZENWorks 7, SCCM 2007
• -VMware Workstation Used for over 5 years for application testing and virtual test labs
• -Novell iPrint 3 years Designed, installed and administered company-wide IPP printing solution
• -Windows Powershell 1.x/2.x, Bash Shell, command-line scripting 8 years used these scripting tools to automate software installations, to optimize workstation performance, to place log entries into/query event logs, to query remote systems for process/data information, to monitor systems, and to execute remote commands.
• TeamViewer Internet-based remote access and support 4 years
• -Beyond Compare, Treesize Pro, Microsoft SyncToy, Robocopy typical administration utilities used for years
• -Internet Explorer, Firefox experience with all listed browsers, all versions, since inception

Threat Management Software/Hardware Experience Level in Years

• ESET NOD32 7 years Recommended anti-virus for corporate/personal customers
• McAfee Total Protection - Supported in production 3 months
• CA Threat Manager for the Enterprise Supported for 6 years in production
• Metasploit Framework 3 months - Used to test security software and system security settings
• VMware Workstation Used for more than 5 years as a standardized testing analysis environment for malware
• Microsoft Baseline Security Analyzer 7 years - used to check for Microsoft basic system security
• Wireshark/Microsoft Network Monitor - Use occasionally to troubleshoot malware-infected systems
• Determina HIPS - Evaluated/tested Determina HIPS software with Metasploit Framework. Purchased by VMware, Inc.
• Eikon Biometric Fingerprint Reader 3 months - use for two-factor authentication and application access control
• Comodo Firewall workstation firewall and HIPS 6 years
• DefenseWall AppGuard Prioritized isolating intrusion prevention 1year, testing in pilot production environment

Linux Experience

• Built secure Fedora Linux appliances for DNS slave servers IPTables Firewall experience
• OpenSSH - Created an SHH tunneled VNC remote control solution to allow remote control of computers
• Samba - Built administered Windows/Linux cross-printing environment Linux-based Samba file share for knowledgebase
• Linux Kiosk - Tested for shared access Kiosk systems
• Built and tested Linux appliances for fail-over DHCP configuration
• Did not support Linux desktops in production, only server appliances
• Experienced with Microsoft Windows optimization techniques, restoring efficiency and functionality to slow/infected systems, with architecting fully automated workstation optimizations such as disk checks, disk defragmentation, temp file cleaning etc., on an enterprise scale, improving overall workstation performance at no cost to the customer.
• Experienced at securing Windows and Linux systems with layered defense techniques
• Experienced with malware prevention, containment, removal, and analysis.