OBJECTIVE: Seeking a position the offers the opportunity for advancement, creativity, and growth.

SUMMARY OF QUALIFICATIONS:

• Proficient with all Microsoft Office applications and Windows 98/2000/XP Operating System, Lotus Notes, as well as IBM computer Environment. Posses' strong training, leadership, oral/written communication.
• Work independently in a fast-paced unstructured or team environment without supervision with a high level of flexibility. Installs, configures, and maintains personal computers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems. Develop and conduct various training and instruction for system users on specific operating systems, applications assists users in maximizing use of networks and computing systems.

WORK EXPERIENCE:

Confidential

IT/Network Administrator

• Support and maintain a Windows and IBM domain environment. This includes server hardware, WMS, IIS, DNS, printing, users and groups, rights and Active Directory. Exchange 2003 email environment and web mail. This includes mailbox, malaria systems, and managing message delivery to mobile services.
• Maintain Cisco LAN/WAN: routers, switches, firewall, wireless, including configuration, access control, hardware maintenance, TCP/IP and VOIP. This includes application installation, load balancing, monitoring, and configuration.
• Coordinate and assist with telecommunication systems including PBX, unified messaging and faxing. Interface with Telco regarding moves, adds, changes, and problem resolution. Performs troubleshooting services to isolate, diagnose, and fix problems dealing with servers, networking, communication, and other equipment.
• Maintain license compliance on all responsible systems. Maintain an inventory of the original installation disks, CDs, and other media for licensed software. Assists with testing and updating patches and fixes to systems and devices to ensure the security and reliability of systems.

Confidential

Loan Officer

• Responsible for all financial aspects of the lending process, including: generating loan documents, communicating with borrowers regarding loan process, disbursements, repayments and releases, developing internal requests for disbursements, tracking the financial status of loans through repayment and release.
• Recommended modifications to existing loans, including changes in use, loan security, loan commitment extensions, and reductions.
• Reviewed closing and disbursement requests submitted by borrowers, also managed post-closing disbursement requests. Makes recommendations for modifications to existing loans

Confidential

Technical Support Manager

• Supervised staff and coordinated teams and managers in several areas in customer service, retention, fraud, credit/collections/activations, revenue management, and roaming.
• Worked closely with fellow managers and staff to assess and meet customer service goals.
• Monitored calls in customer service/billing to ensure proper productivity and quality.
• Reviewed progress of customer operations employees as related to productivity objectives and developed programs to improve overall call handling results.

Confidential

Customer Service/Technical Support Specialist

• Involved in all aspects of customer service, collections, and retention including problem solving, coordinating with new, and current customers to establish cellular services.
• Assisted customers, representatives, and dealers with answering business requests and inquiries concerning cellular services, products, billing, cellular equipment, claims, and troubleshooting.
• Analyzed credit information using Application Processing System, which requires using judgment regarding extension of time and payment adjustments.

Confidential

Fulfillment/Warehouse Utility Operator

• Coordinated selected large quantities of product for delivery to and from one department to another via forklift.
• Input data and retrieval of information on products and goods using inventory systems like PDS, Catalyst, and SAP
• Performed prior inspections on completed products for packaging and shipping to direct customer retail locations.
• Monitored replenishment of product and parts for three departments.
• Managed the receiving of products into the warehouse enshrining accuracy.

Confidential

Delivery/Salesman

• Coordinated with customer, internal organizations, sales, and engineering to accomplish successful implementation of project installation and ongoing problem resolution for both internal and external customers.
• Direct and indirect contact with customers for purchases.
• Initialized and organized accounts for new and existing customers.
• Tracked and maintained the inventory for individual customers.

Confidential

Team Leader

• Represented the United States in foreign relations with Chile and Panama
• Liaison between the United Stated Army and other government organizations.
• Managed teams for specialized tasks outside normal duties.
• Coordinated training for new and existing soldiers.
• Assisted in the development and implementation of new and revised Standard Operating Procedures.
• Responsible for scheduling and facilitating classroom type training.