OBJECTIVE

• To offer a broad range of analytical, decision - making and problem-solving skills to an organization that will benefit from my 20 years distinguished military career as a professional in logistics management.
• Self-motivated, organized and capable of handling multiple responsibilities simultaneously. Strong attention to detail.

SUMMARY

• Extensive experience in program administration and project management.
• Manage assets according to company policy, procedures, standards and guidelines
• Life cycle management of hardware assets, components and peripherals from acquisition through disposal (cradle to grave).
• Professional, responsive, and able to exercise sound judgment
• ITAM and Logistical Asset, Monitor/maintain ticket workflow, logistics coordination and inventory updates for asset pick ups
• Apply continuous use of excellent communication skills to include computer literacy (MS Word, Excel, PowerPoint Access, SQL and similar tools), delivered many presentations to large audiences, flag officers, and other VIPs.
• Managing, Coordinating, controlling, purchasing, distributing, and receiving a variety of supplies and equipment.
• Identifying issues, obstacles and provide alternatives as well as remediation efforts.
• Procurement and purchase order tracking, warehouse pick transactions, deployment, redeployments, disposal management and monitoring orders through Service Now
• Develop and maintain related program and process documentation with the goal of identifying and implementing continual process improvements and operational efficiencies.
• Collaborate with all levels of staff in IT Asset Management; Remote Client Operations, Network Services Operations, Data Center Facilities, Enterprise Hosting Services, Enterprise Sourcing & Procurement and IT Finance
• Responsible in managing refresh cycles through the asset management system and fulfillment of Service Now requests.
• Maintain and keep requests up to date in the ServiceNow tool according to process documentation to ensure the customer is up to date on their request.
• Able to handle and sort large amounts of data for gathering, updating and reporting
• Able to multitask and work on several management systems
• Ability to handle sensitive reporting issues, identify abuse, suspicious and fraudulent transactions
• Self-motivated, organized and capable of handling multiple responsibilities simultaneously
• Customer service experience and focus with a strong work ethic:Excellent organization, problem solving and prioritizing skills
• Able to handle and sort large amounts of data for gathering, updating and reporting
• Provides technical guidance in the areas of executive supply management; reviewed records and information documents for accuracy and completeness, post transactions to organizations and installations property books and supporting files.
• Assess impact of proposed or actual changes in materiel technical requirements, funding, operation, schedules and initiates deviations from existing plans.
• Manage multiple projects in logistical operations, personnel administration, professional development, and quality of life
• Managing inventory, resolving issues, and analyzing stock levels and usage schedules to determine funds required and execution of budget plans for assigned inventory.
• Purchase supplies via credit card and delivery order processing and receipt into inventory point.
• Provide guidance to other team members on proper data management, reporting, etc.
• Strong analytical and problem solving skills
• Self-starter with the ability to work with minimal supervision
• Hold a current Department of Defense Top-Secret Security clearance.

PROFESSIONAL EXPERIENCE

Confidential

IT Asset Management Analyst

Responsibilities:

• Manage assets according to company policy, procedures, standards and guidelines
• Facilitate tracking and oversight of assets that are managed within the asset management database
• Develop and obtain knowledge with a variety of the IT Hardware and Network field's concepts, practices, and procedures.
• Assist in managing database to ensure the accuracy of asset data; monitoring and reconciling changes in inventory
• Gather and researching information, escalating and resolving issues to ensure the timely resolution of all customers’ hardware requests and asset inquiries
• Monitor/maintain ticket workflow, logistics coordination and inventory updates for asset pick ups
• Coordinate with End users in Solving hardware asset requests
• Understanding of how Desktop and Network devices work when deployed into a networked environment
• Manage and resolve Computer Hardware and Network Procurement requests for the customer.
• Maintain and keep requests up to date in the ServiceNow tool according to process documentation to ensure the customer is up to date on their request.
• Work with field teams and end user coordinators on scheduling tasks and coordinating deployment of assets in a timely manner
• Regular reconciliation and analysis of multiple asset data sets/reports to identify, address and resolve discrepancies and issues
• IT hardware knowledge (Lenovo, HP, Apple, Aruba and peripherals) preferable
• Engage with cross functional teams to ensure customer and ITAM requirements are met and goals achieved
• Initiative, drive and willingness to own tasks, seek solutions and exceed expectations
• Continuously evaluate asset lifecycle processes for improvement and increased effectiveness from purchase through disposal
• A great attitude and drive to produce high-quality work in a fast-paced environment
• Collaborate with all levels of staff in IT Asset Management; Remote Client Operations, Network Services Operations, Data Center Facilities, Enterprise Hosting
• Services, Enterprise Sourcing & Procurement and IT Finance
• Contribute to, and deliver on, small to medium size IT asset management projects
• Utilizes strong analytical skills and demonstrates innovative thinking and creative solutions with attention to detail in developing and documenting processes and automation
• Self-motivated, organized and capable of handling multiple responsibilities simultaneously
• Improve inventory management to maximize cost savings and remarket revenue
• Provide guidance to other team members on proper data management, reporting, etc
• Understanding and implementation of quality controls, and risk mitigation

Confidential, Atlanta, Georgia

IT Asset Manager

Responsibilities:

• Effectively managed and guides group efforts; tracks team progress, adequately anticipates roadblocks, and changes course as needed to achieve team goals; provides appropriate feedback concerning group and individual performance, including areas for improvement.
• Train employees on established warehouse procedures.
• Reviewed production reports daily to monitor the daily activities and production standards set for each employee.
• Monitors workload to determine daily staffing needs. Releases unnecessary temporary employees as appropriate.
• Monitors quality standards by frequently reviewing reports for errors in shipping.
• Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.
• Directs the activities of subordinate personnel engaged in receiving, storing and shipping of all types of materials and supplies used by State government.
• Plans the utilization of warehouse space and automated materials locator system. Plans the use and maintenance of mechanical materials handling equipment.
• Compiles, prepares, and submits various reports. Verifies/approves attendance records for subordinates for each pay period.
• Maintains records of the departments property/equipment. Accurately determines all internal items (additions to equipment) which must be included in value of computer equipment.
• Documents all additions, transfers and stolen/missing equipment and accurately records in the property inventory computer system.
• Create identification tags (property additions) to inventory and forwards to proper cost center in timely manner. Promptly sends out addition and/or transfer notices using appropriate forms.
• Consistently tracks responses to ensure records are complete and accurate.
• Develope an effective storage plan and paper flow of products for ease of receiving and shipping.
• Monitors mechanical equipment maintenance program frequently to ensure that scheduled maintenance is performed and to identify equipment for which replacement is more cost-effective.
• Makes periodic visual inspections to ensure established safety and security standards are being followed.
• Ensures the section's work areas are maintained in neat and professional disposition.
• Answers questions pertaining to proper procedures for handling property in a courteous and professional manner.

Confidential, Georgia

Responsibilities:

• Provided integrated and automated command and control (C2) planning for distribution and service operations throughout the command.
• Selected to oversee planning and coordination of supply operations, maintenance, distribution and transportation assets valued over 2,000,000; supervise the health and welfare of more than I 00 soldiers providing supply support services.
• Assisted the Logistics Integration Team in gathering, research and analysis of logistics data obtained from LIDB and ILAP automated logistics systems.
• Collaborated with and provides analytical data to staff officers and commanders for operational data and reports in confo1mity with established policies, procedures and work standards with-in CENTCOM area of responsibility.
• Reviewed plans, directives, and policy guidance from higher headquarters and suggest changes for internal and external improvements.
• Monitor government PBUSE systems to gather and disseminate emergency information relating to occurrence, magnitude, and impact of actual or potential emergencies.

Confidential, Texas

Responsibilities:

• Provided technical guidance to subordinates in establishing priorities and assigned work; conducted on the job training, inspected completed work, records and reports for accuracy and compliances from directives.
• Coordinate the ordering, movement and issuing of over $200,000 worth of Army Direct Ordering (ADO) program which purchased clothing and equipment enabling subordinate units to continue support the war fighter.
• Developed a tracking system that provided invaluable guidance to company commanders during TPE inventories which resulted in 281 lines inventoried with no losses.
• Coordinated a tracking system which monitored and tracked over 1,000 work orders with-in a 12 month period.
• Maintained and review chronological logs and events used as official records of decision and activities within command.
• Maintained 100% accountability of assigned equipment valued at over$ 250,000

Confidential

Responsibilities:

• Served as the battalion Fielding Ordering Officer (FOO); managed and accounted tor over $50,000 worth of allocated funds each month for a 12 month period.
• Coordinated and managed the receipt of Rapid Fielding Initiative shortage issue for over 120 soldiers in preparation for deployment to Operation Iraqi Freedom.
• Provided oversight in correcting and expediting requisitions, turn-ins, and repor1s of excess using the Standard Army Retail Supply System (SARSS) 2AC/B system.
• Assured quality and timeliness of reporting changes in inventory status with several Standard Army
• Management Information Systems to include (PBUSE, SARSS, SAMS-E, ULLS-A and G).
• Analyzed daily reports to ensure effective supply and financial management decisions were practice in according to Command Supply Discipline Program (CSDP) which resulted in a 36% overall improvement during command inspection.

COMMAND FINANCIAL OFFICER

Responsibilities:

• Trained and provided 6 company commanders with the guidance on education, training, counseling, and referral procedures that promoted financial advice and prevention of family violence which enhanced mission readiness and quality of life.
• Educated and trained over 420 soldiers to achieve financial stability and sound money management skills by conducting over 45 financial readiness classes.
• Assisted over 70 soldiers on financial budgeting classes and army emergency relief assistance in support of unit's financial readiness.
• Coordinated and executed the reception of over 350 redeploying solders from a 12 month deployment from Iraq.
• Surpassed Depm1ment of Army 95% velocity management standard by ensuring accountability of equipment valued over $ 50,000,000 for a 12 month period.
• Logistical advisor in coordinating 2 Battalion Organization Day events which resulted in accommodating over 1,000 soldiers and family members.