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Sr. Systems Analyst Resume Profile

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LouisianA

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SUMMARY

Study an organizations current computer systems procedures and design information systems solutions to help the organization operate more efficiently and effectively. Bring business and information technology together by understanding the needs and limitations of both.

PROFESSIONAL EXPERIENCE

Cyber Security Analyst Contract Position

Confidential

  • Configured, managed and developed Information Assurance Workforce IAW customer support policies, procedures, and standards
  • Assisted with development of and maintained Standard Operating Procedures SOP Information Assurance Education and Training Program to include training of end users
  • Ensured that all users met position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Levels and Information Assurance Manager Levels within the required time
  • Served as the Information Systems Security Officer ISSO for the G6
  • Assisted with the creation of MARFORRES-G6 SharePoint page
  • Extensive troubleshooting
  • Ensured all users had their requisite security clearance authorizations and were aware of their security responsibilities before granting access to the Information Systems IS
  • Conducted audits of all IS to ensure compliance with established policies and directives
  • Ensured all IS security-related documentation were current and accessible to properly authorized individuals
Sr. Systems Analyst Contract Position

Confidential

  • Responsibilities were to provide support activities required monitoring, administration, and maintenance of the USMC Regional network capabilities
  • Analyzed and sustained capacity and performance requirements for Department of Defense while providing additional operation/technical support as required
  • Assisted the Government in monitoring and reporting organization's compliance with Information Assurance Vulnerability Alert IAVA and Information Operations Condition INFOCON requirements and directives
  • Enforced DoD Operation Directives to comply with security policies on all personnel having access to the network
  • Served as a senior specialist overseeing the on-line information systems and microcomputer operations within the field office
Customer Service Engineer Contract Position

Confidential

  • Provided excellent interpersonal communication, computer and keyboard skills
  • Provided excellent customer contact and technical problem resolution for users
  • Answered queries by telephone, email and chat in support of internal and external customers
  • Analyzed issues utilizing Remedy Incident Management.
  • Responded to and resolved application and functional user issues on systems supported by Naval Warfare Systems Center SSC , Standard Integrated Personnel System NSIPS , Defense Travel System DTS , Commander avy Reserve Force CNRF Pay, Navy Reserve Order Writing System NROWS , Air National, Order Writing System AROWS , Medical Readiness Reporting System MRRS , Reserve Headquarters System RHS , Corporate Data Management CKM , Career Management System CMS , Naval Education and Training Command NETC , CNATRA, CITRIX and others
IT Help Desk Support Contract Position

Confidential

  • Provided technical resolution for users with hardware, software and issues
  • Answered queries by telephone, email, chat and in person
  • Analyzed issues utilizing Remedy, RightNow Technologies and H/P Peregrine Service Center
  • Accessed users workstations remotely to conduct an assessment
  • Assigned, reset, disabled and re-enabled users passwords
  • Interacted directly with both internal and external customers by using advanced troubleshooting skills
  • Created user accounts by way of Active Directory
  • Utilized superior verbal and written communication skills
Office Automation Clerk

Confidential

Confidential

  • Prepared correspondence according to guidelines
  • Provided 1099 financial information for purchase card orders
  • Maintained requisitions by way of automation systems
  • Answered phone lines
  • Maintained department software
  • Attended leasing bids for the Gulf of Mexico
  • Provided clerical and automation support to staff
  • Installed printers/made minor printer adjustments for SASC
  • Maintained inventory of MMS' office furniture and equipment

TOOLS TECHNOLOGY

  • QuickTime, Internet Explorer, Microsoft Office, Windows, SCCM, CC: Mail, Email, Word Perfect, Lotus, Lotus Notes, Visual Basic, Alice, CICS and COBOL, MetaFrame Access, MetaFrame XP, MetaFrame Citrix, CISCO, Procurement Desktop, Adobe Reader, PeopleSoft, JAVA, VMware, RightNow, eRoom, eLearn, P-Synch, Remedy, Active Directory, DISA STIG , extensive trouble-shooting, ServiceCenter/Peregrine, Group Policy Management, Avaya IP Agent, DNS, One Desk Call Viewer, DHCP, SQL, SAP, VPN Remote Desktop, MeetMe Conference Scheduling, Encryption Plus, Remote Access, NetMeeting, Solarwinds, IPSentry, What's Up Gold, and GemX, ITIL Framework

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