Associate Systems Engineer Resume Profile

SUMMARY OF QUALIFICATIONS:

I am an Information Technology professional with nearly 10 years of information technology experience ranging from help desk/desktop support in a windows environment win 2000/Xp/ Vista/7 to sonic wall firewall setups, network troubleshooting, and maintenance, windows server administration. I have worked in numerous sized companies from as small as 10 people to larger enterprise level companies with a staff ranging in the thousands all across the US, while working with such companies I was able to answer and assist with phone calls and email support questions with a fix rate of 80 completion within a 24 hour time span to avoid downtime for the client.

Software :Administration - Active Directory, Server 2003, Exchange 2003,Remote Support RDP, N-Able Citrix, Dameware ,Go to Assist

Security McAfee, Kaspersky, Computer Associates,

Backup Imaging - Symantec Ghost, Ahsay remote backup, HP Tape backup

Application Suites - MS Office 20010 and previous ,Adobe Suite

Operating Systems - MS Windows 7 and previous, Android, Blackberry, Palm, iPhone, Windows Mobile

Hardware All Smart Phone voice provider brands Motorola, HTC, Blackberry Dell, HP, e-Machine desktops Dell, HP, IBM, Lenovo, Toughbook Laptops, HP/Dell/Ricoh Printer, Scanner, Fax, MFP, and other peripheral device support and administration, Smart Board support and installation.

EMPLOYMENT HISTORY 2004-2013:

Associate Systems Engineer

Responsible for assisting with maintenance, planning, managing and supporting Windows based servers and networking equipment. In addition serve as a Tier 2 escalation for Help Desk/Desktop support associates. Good knowledge of Windows 2008, Active Directory, Group Policy and desktop platforms WinXP/Win7. Familiar with some combination of Cisco networking equipment, Microsoft Exchange, Citrix and VMWare. Essential Duties: Compile required documentation for system or infrastructure development and revision including charts, correspondence, system detail, instruction manuals, etc. Monitor online systems, files, batch processing, and infrastructure to ensure successful processing. Notify all applicable constituents of incidents or problem occurrences with daily processing including customers using the systems, IT staff supporting the systems, vendors/third parties, and/or business managers. Monitor, maintain and tune computer systems. Identify, document, recommend, and communicate ideas for process improvement. 8. Perform hardware/software installations and/or configurations

Confidential

Identified, diagnosed, and resolved complex problems for users of the networks, Windows and Apple computer software and hardware, internet, new computer technology and communicates solutions to end-users. Delivers sets up, and assists in the configuration of end-user Windows and Apple desktop hardware, software and peripherals. Maintain end-user accounts and email groups on Microsoft Active Directory Provided end-user support and maintenance for 3rd party software applications, ex: Zen desk, SharePoint, Great Plains, etc. Remote user support for, VPN, cellular phones, home network and all associated equipment Diagnosed and resolved end-user network or local printer problems, PC hardware problems, e-mail, internet, local-area network access problems and wireless network issues Created materials for end-user frequently asked questions FAQs and documentation for all best practices and troubleshooting techniques.

Network Admin/IT Site Manager

Computer System Administrator/IT site Manager: System Administrator for Exxon Mobil Lubrication and Specialties sites in Olathe, Kansas City, Hugoton and Hickok, Kansas. Install and maintain Window XP computer systems from desktops to laptops and essential peripherals, installation of Dell servers and DDR servers for backup services. Plan and deploy equipment as needed tracking trouble issues through Remedy ticketing system and asset controls management systems. Performing general break-fix measures to get users workstations up and going. Windows 7 Migration Confidential
Supervised and led a team of six engaged in construction, installing, operating, recovery, and performing unit-level tactical and command systems maintenance and operations on large and small electronic switches, system control centers, nodes management facilities, LANs, and associated multiplexing and combat net radio interface equipment, short line-of-sight radio systems, communication security devices, and other equipment associated with network switching operations.

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