CAREER PROFILE:

Computer applications / network support professional with over 25 years of experience in network, server and desktop support, including design, network automation and programming skills. Exceptional written and oral communication skills.

WORK EXPERIENCE:

Sr. Systems Administrator

• Manage and support IT operations for all sites of CLS Laboratory /St Francis Medical Center, the largest Catholic hospital in New England.
• Manage and maintain servers, desktops, networking, Laboratory instruments, security and users for Lab applications: Sunquest Lab, eLaborate Web portal, FaxLane gateway, Imaging systems and Copath for Pathology.
• Provide level I,II and III support for all Laboratory hardware and software for the hospital, 15 clinics and over 60 nursing homes and physician offices.
• Manage and implement projects as directed by the Systems Manager.
• Develop and manage a comprehensive set of tools and diagnostics to maintain CLS servers, desktops, interfaces and devices as well as outreach locations and network connectivity.
• Create and maintain Crystal/Sybase Reports
• Develop, code and maintain office and Lab applications such as document scanning and retrieval, billing and finance tools, LIS request forms, system/network diagnostics and Access Databases.
• Prepare and maintain documentation, specifications and end user instructions as well as publish all in a easy dashboard for support staff to access.
• Provide A exceptional and personal support to all departments, staff, physicians and management.

IT Manager

• Responsibility for a staff of 7 including Helpdesk, PC/Network Technicians and Desktop Training staff
• Administrate and support Active Directory, Meditech, Citrix, Synapse and HPF systems
• Daily management of all client devices including PCs, Thin Clients, printers, laptops and wireless carts
• Provide training and level III support to IS staff and hospital units
• Manage projects and support for both IS and Hospital implementations
• Automation of over 100 PC/Helpdesk troubleshooting and maintenance tasks using the WinBatch compiler
• Improve Helpdesk resolution times by creating customized menu driven utilities for computer and printer management
• Use the Winbatch compiler to create a single dashboard interface for the Helpdesk and technicians to enable quick troubleshooting, testing, management and maintenance of computers, printers, LAN/WAN connections and users throughout the hospital and remote sites.
• Rollout 200 Thin clients for patient bedside medication verification project BMV
• Hardware and software installation and support for all PCs, thin clients, Flo carts and printers

Network Administrator

• Develop, maintain and support Windows 2003 server, network and desktop system environments
• Migrate Windows NT 4.0 to Windows 2003
• Setup and Manage DHCP and DNS services
• Document and present new systems and procedures to the management team.
• Provide network, server and desktop support, training, and project management
• Develop Winbatch applications / scripts to manage / administrate network and other systems, manage client ftp/pgp/email communications and various other data processing applications.
• Design, manage, and maintain email /contact management systems, Terminal server systems, all security systems Sophos AV, Sophos ES4000 Mail GTW, Netscreen VPN / Firewall, and Bluecoat Proxy servers and Attachmate Extra mainframe gateway 3270 communications.
• Work with management to recommend and implement new IT projects and firm wide strategies
• Plan /install /rollout /maintain /support Softalk email and CRM server systems
• Project: Modernize customer service and collections infrastructure from serial/coax connected dumb terminals to Windows Terminal Server and thin client technology. Provide full project life cycle including design, specifications, budgeting, implementation and rollout.
• Project: Centralize client data transfer operations into a single application created to ftp/email/pgp from a single interface with integrated address book, reporting and transaction tracking capabilities.
• Project: Create, program, implement a new document / forms retrieval system to improve access to firm wide data and files for inter-intra department workflow improvement.
• Project: Automate access to all network administrative and management tasks with a custom designed menu driven system called LANMAN.
• Project: Integrate Fax to email systems for Client Services and Collections departments to help manage increasing amounts of paper documents.
• Implement electronic office forms routing software to improve processing for Purchase Orders, client profile forms, employment applications, MIS service requests and other internal processes.

IT Manager

• Manage and support all IS functions and Helpdesk operations for 14 locations in Westchester and NY.
• Plan and install Windows 2000 server to support a new rollout of Microsoft Exchange server and clients for approximately 150 computers.
• Consolidated mixed environment of Novell and Microsoft server operating systems to Active Directory.
• Create Winbatch logon scripts and utilities to automate network access, workstation patches and desktop configurations for individual users and groups on an as needed basis.
• Establish help desk services using Track-It software and hiring helpdesk personnel
• Design, install and maintain T1 based Frame Relay network
• Manage installation of new clinic management system
• Organized the 'Office Automation' committee to explore the needs of management to improve the work flow process between our 14 locations.
• Implemented several Winbatch applications to facilitate computer helpdesk requests, medical forms distribution and a security incident reporting application into a corporate intranet environment

Network Administrator

• Develop and maintain computer, user, and server environments and profiles including desktop, laptop, WAN and dial-up configurations.

• Evaluate and implement system, network and client applications.
• Develop and maintain Winbatch login scripts, menu systems and custom utilities used to distribute software, install patches and maintain configurations.
• Administer and maintain backup and recovery systems.
• Administer and maintain Exchange and IIS servers.
• Implemented Attachmate Web based access to legacy systems for terminal emulation and email.
• Documented network procedures, applications and server configurations.

• Manage Novell to Windows NT migration, which included over 150 workstations
• Promoted from PC Computer Specialist.
• Design and implement enterprise-messaging network including: MS Exchange, WordPerfect Office NetWare MHS and NGM systems for cross platform and SMTP mail exchange.

• Develop and program the 'Lien sale' application in dBase IV which automated the annual sale and disposition of tax lien properties, which generates over one million dollars in revenue , providing detailed after sale analysis, generation and printing of sale documents, as well as decreasing time spent annually on this project from 3 months to 3 days.
• Installation, training and support of PC hardware and software for approximately 150 IBM and compatible systems.