Experienced Information Analyst with a multi-faceted career including strong leadership skills. Experienced in third level help desk- diagnosing issues between vendors and the development community as well as providing training to new developers on procedures and contacts. Accomplished in software upgrades on both mainframe and servers for new software releases, licenses and reports. Work well in both a team environment or independently based on the needs of the assignment.

Operating Systems: z/OS, MVS

Operating Systems: TANDEM, DEC

Subsystems: JES2, JES3

Tools: TSO/E, ISPF/PDF, FILEAID, SDSF, SAVRS, RACF, CONNECT DIRECT, ABENDAID, ENDEVOR, ISMF, FTP, DFHSM, DFDSS, MAINFRAME SPACE MANAGEMENT, ISMF, IBM UTILITIES, CACHE, APC

Databases: DB2, VSAM, CICS

Languages: JCL, SQL

Web Based: UNICENTER, HSPC, HARVEST, NOVELL, MICROSOFT OUTLOOK, EXCEL, WORD, PAINT, REMOTE DESKTOP, WINDOWS EXPLORER, ONLINE FILE TRANSFER, ONLINE TREASURY MANAGER, PRIMAVERA,ISM, LOTUS NOTES, HP QUALITY CENTER, IMPACT, CAIL, GSR, LOTUS NOTES, WEBEX. REMEDY, IE 10, WIINDOW 7

Scheduling Systems: CA1, CA7, CA11, CA-AGENT,CA-ESP, CONTROLM

Confidential

Lead team member on the code promotion teams soft copy, tool support for multiple clients. Lead on mainframe and distributed platforms for all code that is moving to production. Duties also include tool support for Endevor, Rational Library Services, and a customer developed tool called APC that was created in 1989. The APC tool is unsupported by a vendor, and requires knowledge of technical areas in multiple areas. Also for the customer Belk developed processes and documentation for their customized Change management process..

• Accomplished in minimal time a process to correct outstanding issues for problem determination and work with the DB2 administrators in their training of the tool. Provide lead support for 24 X 7 coverage for all related issues to APC for tool support.
• Tandem and Dec support for State Street bank for program code promotion.
• Insures with IBM management that all requests are met, resolved, and fully completed.
• Representative for the Endevor Team in the Change Management process for multiple clients.
• Reduced error rates for the team by 90 .
• Successfully upgraded the program processors to replace unsupported versions of COBOL, IDMS, DB2, CICS, MQ updating panel libraries.
• Worked with management and leadership teams to support the State of California for Endevor code promotion. Ensured a seamless transition without any major issues since the account has been transferred.

System Engineer

Recruited as a Tower lead to support the Integration environment for the retail customer Gap. Assigned to maximize the usage of all resources in the test environment. Goal was to simulate the production stage of the life cycle of the application. Achieved goal and the integrity of all projects were insured for proper installation into the production environment.

• Maintained the ESP Scheduler by updating the yearly Calendar, and stop run away processes that could have stopped processing in the test environment.
• Assigned Test access for the different testing environments with the appropriate access that was defined with the Gap Security Group
• Team Lead representative for new projects, and insured that the resources would be available from current or previous projects.
• Promoted code promotion through Endevor for all elements, which were then promoted to production.
• Maintained our project status through Quality Center for the task that were assigned for the testing life cycle.

Work Load Control Analyst

Recruited to lead team member position to convert from an unsupported legacy scheduler to upgraded and licensed SunTrust automated batch job submission scheduler. This led to cost savings in the operational department by maintaining one customer license and removing all unnecessary licenses and contracts. Created jobs that process scripts on multi platforms, i.e. from the Mainframe to UNIX, Windows, AIX servers.

• Maintained vendor relationships to resolve problems, and served as point of contact informing management of data processing issues that would impact business.
• Educated the support team to diagnose and correct data transmission issues for faster recovery of production for internal and external clients.
• Led and supported monitor mainframe batch, involved in major releases that affect multiple applications and lower defect processing.

Data Transmission Analyst

A lead team member for the upgrade releases of Connect Direct across the SunTrust footprint for secure data transfer.

• Coordinated with different distributed support staff when a change could took place that affected different platforms at the same time. Tested the change to ensure no impact on production.
• Contributed to Server Upgrade project which involved server hardware upgrades, becoming cluster servers, new IP addresses and new licenses.
• Created documentation for the server support staff for upgrading releases of Connect Direct.

Production Support Analyst

• Monitored mainframe batch production and contacted development support staff when problems arose.
• Processed ad hoc requests for the user community.
• Team leader for shift processing directly reporting to management.