SUMMARY

• Career Profile: A self-motivated and goal-oriented professional committed to pursue a long-term career in the area of System Administration. 12 years of track record demonstrating good analytical and problem solving skills and ability to follow through the projects from inception to completion Professional Skills:
• Windows System/VmWare Administrator
• Administration and configuration of Windows 2008/2003 Servers
• Active Directory administration having good knowledge on MS Cluster
• DNS, DHCP Migration, Administration Implementing GPO's
• File Print Servers installation, migration SAN Migration Wintel Tasks
• Root cause analysis of Server H/W failure and OS issues

PROFESSIONAL EXPERIENCE:

Confidential

Role Sr. System Administrator

Environment: Windows Server 2000/2003/2008

Responsibilities

• Providing support more than 2200 Windows and VMware ESX servers located at client sites across the Globe
• Responsible for Wintel Servers Implementation and planning
• Maintain and manage security compliance tasks including Server Health Checks, AD Health check, Missing Patches and coordinate with the requestors
• Managing Win2k8, Win2k3, Win2k NT4.0 Servers over the WAN using Remote Desktop, Dame Ware and Virtual Console
• Microsoft Cluster environment configuring, troubleshooting F P Cluster Servers
• Planning and coordinating for Microsoft Patch application on the servers
• Administration of Windows Infrastructure Services AD, DHCP, DNS, etc.
• Co-ordination of application team requirements. Eg. Support plan, Back out and Recovery plan, Security requirements User administration
• Attending Incident/Problem tickets on priority basis by using Maximo Ticketing tool
• Troubleshooting and analyzing all kind of server performance issues
• Commissioning Decommissioning of Servers
• Creating change requests and implementing all kind of changes on Wintel Servers
• Monitoring the Servers performance by using BMC Patrol Monitoring tool
• Performing Active Directory Replication Checkup
• VM ware template builds as per the documented process
• SPOC for Wintel Servers SAN migration LUN Storage Array Controller upgrade, Creating Volumes, Adding Disks into Cluster
• Coordinating with various LOS contacts for any kind of application issues or implementations on Windows Servers
• Strictly following the Escalation Matrix defined. Ensuring the problem closure within the stipulated SLA norms.
• Support guide team members on elevated issues.
• Interact with business teams and user on infastucture projects to understand their needs and update them on the progress.
• Document trouble shooting issues, installation procedures etc. for the benefit of the team and process establishment.

Confidential

Role Sr Information Systems Analyst

Environment: HP Proliant ML 370, DL 380

Windows Server 2000/2003/2008

Responsibilities:

• Provided server support for more than 250 severs that are locally and remotely.
• Commissioning Decommissioning of Servers.
• Restoring the Crashed Servers due to Hardware or Operating System failure.
• Troubleshooting Network / workstations as well as Desktop issues taking care of all software installations and ConfigurationCreating standard process for group policies deployment and administration
• Backup and restore of Group Policies using GPMC
• Mailbox movements across domains using exmerge.
• Creations, administration of user, resource mailboxes.
• Excellent experience on to rectify the hardware software issues and systems migration
• Managing different process flows like Change Management and Incident Management
• Provided and conducted maintenance, application restore for customers requirement application issues.
• Resolving the Anti Virus update issues and Installation of patches manually.
• Design and Implement a mechanism for handing on-off technical issues to other technical teams for resolution
• Administration of Windows Infrastructure Services AD, DHCP, DNS, etc.
• Network printer support installation, trouble shooting and support .
• Organized documentation and recording of activities carried out in solving a case in tracking system
• Creating change requests and implementing all kind of changes on Wintel Servers
• Installing, configuring application and administrating of Windows NT, 2000,2003/2008 Networks.
• Allocation of application system rights, permissions and user access to resources.
• Data backup and restoration. Maintenance of Logs, Files and Documentation.
• Troubleshooting Network / workstations as well as Desktop issues taking care of all software installations and Configuration
• Configuration of TCP/IP with services like DHCP and WINS Upgrade of the workstations hardware /desktops. Maintain server log files / audit reports / License and renewals /support.
• Application patches and fixing of the application errors and provide the user training.

Confidential

Duration: January 2004 September 2007

Role Engineer Networking.

Responsibilities:

• 24 x 7 Admin Support for System ID Requests
• BOT Implementation and Continuity
• FTT Requests
• FTT Non-Standard Requests
• Adhere to Federal Audit and Related Auditing Requests
• Email, OWA, and Outlook Requests
• Setup New Hire, Contract, and Temp Employees
• Disable/delete domain and application accounts.
• Application Password and Account Administration
• BlackBerry Administration and Technical Support
• RSA Tokens Administration
• Limited SMS Pushes requests
• User Account Certification
• Account Revalidation
• New Hire Termination Administration
• System ID Management
• Acct Admin - Website administration
• Coordinate with Solution Centre as needed
• Team Reference Documentation Repository and AA Website
• Engineering Support and administration
• Monitoring managing the e-ESM queue and try to get the tickets closed with in SLA.
• Maintain Staffing.
• Focusing on Customer Service.

Environment: Windows 2000, Exchange 2000, Novell, SMS, Lotus Notes

Confidential

Role Helpdesk Engineer

Environment Dell Power Edge Servers, Dell Optiplex Wkstn

Responsibilities:

• Being a member of Technology Team of Microland at GE CAPITAL International Services Hyderabad
• Involved in system design and implementation for new projects in this Site.
• Implemented NT Domain Security Policy and auditing
• Have hands-on experience in managing about 4000 NT User accounts, file and shared resources management with complex permissions and resource access rights across domains.
• As a Technology Specialist, involved in system design and implementation for new projects in this Site.
• Implemented NT Domain Security Policy and auditing
• Configuring Troubleshooting of various applications like CITRIX, RUMBA, HUMMING BIRD and various IBM Client tools.
• Specialized Tech. Support for CSIB Card Services Inbound Supporting Major Clients like Walmart, HomeDepot, Sams Club, Monaco, Multi Client, Triage ABG etc.. Supporting New Transition like MCS, Corp Card and Secure messaging new Transition Testing.
• As a member of the technology team was responsible for identifying and resolving network and process level problems.
• Working around with high priority and calls escalations from other members of the team.
• Installation configuration of Data Encryption Software like Safe boot on laptops.
• Giving technical orientation on using VPN to laptop user's for accessing the network through remote access.
• Expertise in large-scale deployment of OS with all the applications on to the desktops using tools like Symantec Ghost
• Automation of new software deployment on the desktops/laptops using scripts
• Take a lead role in training new employees for the maximum usage of implemented technologies Work with systems technicians in local markets to coordinate response to customer outages. Support customers via trouble ticket, e-mail, and telephone.

Confidential

Role Systems Engineer

Environment: Compaq Proliant Servers, 3Com SuperStack, Alcatel OMNI

HP-80ex Optical Servers, HP-700 Plotters, HP 4/5s Laser Printers

Win 95/98, Win NT 4.0 Server/Wkstn, Win 2000 Server/Wkstn

Responsibilities:

• Troubleshooting and problem solving in integrated networks containing Windows NT at other sites
• Installation and Support of Compaq Proliant-5500 server, 2 Compaq SP-700 workstations, 4 Compaq ML350, 2 Compaq ML350 G2
• Actively coordinated and worked along with HCL-COMNET in migrating the campus wide network from 10 Mbps Thick Ethernet to ATM Backbone
• The work involved systematic planning and implementing of replacing the existing equipment without effecting the present network and interrupting the work. The network was built on OMNI ATM Switches from Alcatel sporting a speed of 622 Mbps between three prime nodes and 155 Mbps between various OMNI S/R Ethernet switches. The network has redundancy built into to various aspects like redundant network path, redundant CSM and MPM, redundant power supply. Post installation maintenance of network.
• Maintenance of Network across an area of 5 Sq.kms using 3Com 3300/3000 SuperStack II Switches, Hubs, 10Mbps Thick Ethernet backbone and CAT 5 UTP Structured Cabling of BHEL Campus.
• Configuring and maintenance of Switches, hubs, Compaq Systems ranging from Desktop to Proliant Servers, Disk arrays, juke boxes etc.
• Installation and maintenance HP-80ex Optical Servers, HP-700 series of Plotters
• Configuring Internet, NFS, NIS, TCP/IP backup restore and storage management.
• Installing and Configuring Windows NT 4.0 Windows 2000 Environment Server Workstation . Creating user Accounts, Administrating multiple Domains. Implementing Security Permissions, Fault Tolerance, Managing Partitions and file system. Implementing Remote Access Service RAS .
• Administering Configuring Network Printers
• Backing up and Restoring files and directories
• IP addressing, implementing IP Routing, Sub netting.
• Configuring DHCP, WINS, DNS.
• Connectivity in Heterogeneous Environments
• Trouble Shooting MS TCP/IP.
• Configuring, fine-tuning, monitoring, troubleshooting and resolving the Hardware and OS related problems at the installation base.
• Performing bug fixing patches installation, firmware upgrades and packages installation.
• RMON Remote monitoring through 3-COM's Transcend Enterprise Management s/w.
• Network management of Compaq Servers and Desktops with Compaq Insight Manager.
• Documentation.
• Call Co-ordination of day to day user complaints, trouble shooting systems, Logbook Update on daily basis, Preparation of Weekly and monthly Work report of the team of Engineers, escalation of unresolved issues with respect to technical problems, pending spares, defective devices.