More than 25 years of combined experience in systems analysis, development, administration, configuration, installation and support. Comprehensive skills in application development, database design, database administration, and software quality assurance. Excellent troubleshooting skills, highly motivated, reliable and detail-oriented. Competent leadership in technical environments.

Confidential

• Freight Associate
• Responsible for distributing retail merchandise from receiving to the retail and excess stock areas.
• Restock shelves with merchandise from receiving or excess stock area.
• Aid customers in in-store product search.
• Recommend appropriate products to customers.
• Provide a safe and enjoyable shopping experience for customers.

Confidential

• Provide first and second tier support for a clinical health management software application, for customers in North America, Europe and the southern hemisphere.
• Perform scheduled maintenance of customer clinical systems, including major software releases and minor upgrade installations.
• Coordinate the deployment of major releases and minor upgrades with customers.
• Serve as liaison between customer support staff and customer's third party vendors.
• Perform data storage expansion on customer databases.
• Perform cross-system system migration for customers.
• Provide end-tier technical support to customer's support staff.
• Track, prioritize and resolve daily system issues reported by customers.
• Develop Knowledge Base documents for internal support staff use.

Confidential

• Developed a part-time home-based business into a full-time internet business.
• Designed and mass-produced sports and leisure products.
• Established and maintain web presence as a primary means of marketing and selling company's products.
• Assembled and managed staff.
• Trained staff on design, production and customization techniques.
• Designed and developed efficient production workflow.
• Established and managed company's supply chain.
• Launched successful marketing campaigns -- tripled sales in 1 year.
• Generated over 350,000 sales annually.
• Sustained productivity on limited operating budget.

Confidential

• Provided end-tier support to 70 hospitals running enterprise patient medical records system.
• Supported system integration solutions between hospital source systems and the MedPLus product.
• Configured, installed, and administered Windows servers, VMWare Virtual Machines, HP-UX, AIX and Linux servers in Highly Available HA environments HACMP and HP-UX MC/ServiceGuard .
• Developed and implemented custom scripts for monitoring server states and application performance.
• Performed and reported quarterly reviews of customer servers to proactively identify potential server health issues.
• Coordinated, installed and deployed server patch releases and upgrades.
• Maintained server support documentation for assigned sites including technical configuration, OS and application Build, Release and Patch levels.
• Served as liaison and facilitator between hospital support staff and third-party support services.
• Provided technical leadership to internal support staff and colleagues.
• Mentored junior staff and served as senior technical resource to management staff.
• Conducted several Issue Review and Resolution in live meetings and remote conferences.
• Coordinated internal procurement process for the acquisition of new hardware and system components for new Health Information Exchange customers.

Technical Lead, Quality Assurance, Product Development Group

• Planned, developed and executed server-side test plans.
• Installed, configured and upgraded proprietary application, third-party applications, Oracle databases and Unix OS on test servers and workstations.
• Identified, documented and tested product defects.
• Implemented server load testing and limits testing.
• Participated in Technical Requirements and Design Specification processes for proposed enhancements and new features.
• Developed and implemented test plans based on Requirement and Specification documentation.
• Installed, upgraded and maintained multiple test servers and related components and devices.
• Administered multiple testing environments and test instances.
• Synchronized all test instances with their respective builds and releases.
• Provided stable testing environments for the QA, Requirements and Documentation teams.
• Installed and tested Beta releases of integrated system at customer sites.
• Contributed to numerous successful Beta rollouts at hospital Beta sites.
• Planned and implemented Beta-to-General Release upgrades at selected sites.
• Provided technical leadership to the Quality Assurance, Support and Installation teams.

Confidential

Senior Systems Engineer

• Provided hardware, software and application support for Corporate and off-site staff.
• Designed, developed, and maintained Corporate Database to manage client, employee and project-related and research data.
• Designed, developed, and maintained Call Center Statistics Database.
• Developed Windows interface to UNIX-based market research data.
• Established web presence - created, deployed, maintained the corporate web site.
• Developed and implemented Corporate Technical Training Program, producing significant savings over outside sources conducted effective technical training classes.
• Member of Corporate Education Committee for creating and implementing employee professional development programs.
• Member of the MRSI Internet Research Committee.

Confidential

Application Developer

• Designed and developed network dial-up interface prototypes.
• Designed, developed, and maintained Source Code Control System interface.
• Developed and supported interface for Education and Security Tracking Database.
• Designed and developed Object Change Tracking System.
• Maintained Quote-To-Cash common objects and components.
• Designed and developed Quote-To-Cash Change Order prototype.
• Developed and maintained Quote-To-Cash Application Sync for objects and components.
• Assisted in Quote-To-Cash Application Sync testing and implementation.

Confidential

Systems Specialist/Systems Administrator

• Administered LAN/WAN sites in Ohio, Kentucky and Indiana.
• Directed procurement activities between corporate office and vendors/service providers.
• Consulted with CEO and CFO regarding technology-related issues.
• Assessed hardware/software requirements and requests.
• Recommended hardware/software purchases for corporate use.
• Administered UNIX file servers, PC workstations and peripherals at all locations.
• Installed, replaced, and maintained board-level products, system components and in-house wiring.
• Purchased, configured, and repaired personal computers and peripherals for all locations.
• Provided on-site/off-site training and technical support for users at all locations.
• Monitored and maintained system performance and security.
• Administered Progress SQL database for accounting and finance departments.
• Developed MIS applications and productivity tools in-house.
• Developed front-end tools, user interfaces and productivity aids to facilitate data access and report generation.

Confidential

Systems Manager/Senior Programmer

• Consulted with CEO and Operations Manager regarding technology-related issues.
• Assessed hardware/software requirements of current and potential clients.
• Addressed technical concerns presented by current and potential clients.
• Performed periodic server audits to monitor system performance and security.
• Developed, implemented and maintained corporate programming standards.
• Coordinated the development of cross-platform applications and C source conversions..
• Trained and supported programmers in the UNIX programming environment.
• Established and maintained an archive of common C objects and libraries.
• Analyzed technical specifications and requirements provided by insurance carriers.
• Designed and developed applications in C, UNIX Shell and AWK to monitor the execution of various medical billing and claims processing programs.
• Designed and developed applications in C to track data received from clients nationwide.

Confidential

Programmer/Analyst, Consultant on AT T project.

• Designed and developed applications for tracking and reporting data flow.
• Designed and developed Setup/Installation programs in Microsoft Visual Basic.
• Coordinated and scheduled the certification of new applications
• Participated in code inspections.
• Served as consultant for AT T programmer/analysts.

Confidential

Systems Administrator, Systems Analyst/Programmer

• Administered UNIX systems and Novell network.
• Managed the data recovery system for all systems.
• Assisted in the migration of DEC UNIX systems to the Intel-based UNIX.
• Developed tools to simplify and automate system operations.
• Designed and managed corporate databases.
• Developed front-end tools, user interfaces and productivity aids for data access and report generation.
• Created software prototypes, refined user requirements, and implemented programs in C, Shell, AWK and SQL.
• Provided technical support for telephone center, staff, senior managers and account executives.
• Supervised and trained system operators and end-users in various application programs.

• Hardware
• HP-UX and IBM AIX servers, HP Optical Jukeboxes, DLT and Ultrium tape drives and autoloaders, EMC Storage servers, Intel-based PCs, PC components, peripherals, and board-level products.
• OS, Software
• HP-UX, HP-UX LVM, HP-UX Service Guard, IBM AIX, AIX HACMP, VMWare, Redhat Linux, SCO UNIX System V, SCO XENIX, Informix SQL, Windows NT/9x/2K/2K3/XP, MS SQL Server 2008, Oracle 10g, Oracle SQL/SVRMGR, Progress, HL7, Mirth, and various UNIX and MS Windows business support applications and office suites.
• Programming
• C, C , Perl, COBOL, BASIC, PL/1, Shell, AWK, Visual Basic, Visual FoxPro, MS Access, PowerBuilder.
• Network/Internet
• TCP/IP, FTP, NFS, Novell Netware IPX/SPX, installed and maintained secure Apache and Tomcat web servers.

Professional

CSC Frontline Leadership

Core Interpersonal Skills Presentation Skills for Managers Business Writing for Managers MRSI Professional Development Seminars: Effective Listening Effective Communication Conflict Resolution

Technical

Object Oriented Data Modeling

Object Oriented Analysis and Design, C Programming, How to Design Effective Graphical User Interfaces, Microsoft Visual C , Microsoft Windows Fundamentals of Programming, PVCS Source Code Version Control and Management. Oracle Database Administration. IBM HACMP High Availability Planning.