OVERVIEW

Experienced technologist, business consultant, IT manager and project manager. Strategically oriented facilitator comfortable with interactions with senior executives, peers, and team members in both for-profit and nonprofit organizations. Effective trainer and provider of technical support for Microsoft and Apple environments.

EMPLOYMENT

Confidential President Dunn Solutions Group Network Administrator Confidential Corporation Assistant Vice President South Shore Bank Manager of Micro Computer Systems Assistant Controller Director of Purchasing Confidential Claims Supervisor

PROJECT HIGHLIGHTS

Confidential Managed Help Desk and Projects for Packaging Corporation of America Managed help desk all levels for desktops, servers, network, AS400, and mainframe applications using internally developed ticketing system. Responsible for developing graphs and charts for annual strategic plan along with presentations based on the plan for the board of directors. Developed reporting system for paper testing laboratory to verify quality of paper products for industry collaboration. Network Migration for Confidential Analyzed existing business processes Migrated network from SBS 2003 to SBS 2011 Migrated Workstations from Windows XP to Windows 7 and Office 2003 to Office 2010. Implemented and upgraded SharePoint Sites used for collaboration and technical support Installed and optimized vertical market software, Upgraded Accounting software. Implemented CRM solution. Provided technical support and end user training Information technology strategic planning and implementation for Christ Universal Temple Implemented and maintained SharePoint sites for group calendaring, help desk management, and document management Provided technical support and end user training Developed IT roadmaps and implemented strategies for business processes, capacity planning, software licensing and technology refresh. Church Management System upgraded Planned, managed, and executed conversion from DOS based Great Plains to Microsoft Small Business Financials Dynamic . Created new general ledger and managed parallel systems during conversion. Replaced POS system with new hardware including PCs, cash drawers, scanners, and credit card terminals, and updated server based bookstore management system Booklog . Revamped Financial Functions for National BDPA Conducted internal audit and process review. Revised general ledger. Hired external accountants for audit and preparation of 990s. Implemented transaction processing procedures for sponsorships, memberships, and chapter payables and receivables. Information Technology strategic plan for Clerk of the Circuit Court of Cook County Developed strategic plan in conjunction with the National Center for State Courts NCSC . Worked with outgoing and incoming clerks and senior staffs to perform systems evaluation and create IT transition plan. Image design and nationwide implementation for McDermott Will and Emory Developed new images for desktops, laptops, and servers. Led implementation team. Designed and implemented system to handle cash deposits for Citibank's ATM network. Resolved balancing problem and reconciled general ledger accounts for cash deposits in ATMs and real time customer credits. Developed application to manage daily cash deposits. Designed and implemented performance tracking and incentive plan. Confidential Managed and maintained IT infrastructure for entire company onsite and remotely Provided IT technical support for entire company using SharePoint based help desk tracking system Replaced domain controllers and upgraded active directory Administered over 20 physical servers and an average of 60 virtual servers, primarily Windows Server 2003/2012 and Hyper-V with some CentOS and Ubuntu Linux servers. 1 HANA sever with SUSE Linux Managed Elastix VOIP system CentOS Linux Acquired and configured all servers, laptops, desktops, and peripherals. Designed new server room and moved existing infrastructure. Confidential Re-engineered bank structure and created MIS department Developed system for tracking and pricing bond portfolio. Developed system for paying shareholder dividends. Conceived and implemented microcomputer strategy, which allowed a 65 increase in assets without increasing personnel. Designed and installed microcomputer based general ledgers for new bank holding company and affiliated company. Converted payroll system from vendor to microcomputer based system costing one tenth as much. Provided technical support Confidential PROJECT HIGHLIGHTS Introduced Microcomputer usage to Company Developed PC based docket tracking system for litigation cases

SOFTWARE PROFICIENCIES

Operating Systems Windows all versions Macintosh OS all versions Network TCP/IP DNS DHCP Windows Server all versions Small Business Server Project Server Microsoft Dynamics CRM Productivity Applications Microsoft Office 365 All versions of Microsoft Office including: Word PowerPoint Excel Project Visio One Note Publisher Various Vertical Applications Database Microsoft Access Microsoft SQL Server Accounting/ERP/Tax QuickBooks Pro Microsoft Dynamics TurboTax Professional Utilities Symantic various Various diagnostic and anti-malware utilities Contact Management Microsoft CRM Microsoft Outlook Internet Internet Explorer Google Chrome Firefox Microsoft SharePoint all versions