Profile:

• Highly resourceful, problem solver. Proactive, results and goal oriented
• Strong desire to achieve and excel. Enthusiastic about and quick learner of new technology and concepts
• Takes action, seeks responsibility, tolerates ambiguity, prepared to make decisions
• Superior troubleshooting and problem-solving, works in a logical and methodical and intuitive manner
• Process development enhancement. Maintains Big picture, Delivers practical common sense solutions
• Strong interpersonal and soft skills, Considered highly persuasive, outgoing, personable, positive
• Highly effective interaction with senior management, technical non-technical contributors
• Excellent analytical, business process, system documentation, technical and problem solving
• Proven team player with motivational and moral building skills. Extensive business practice knowledge
• Strong follow-up, determination, Collaboration, Good judgment, Adaptable to change
• Strong organizational skills, observant, pays attention to detail and accuracy, disciplined
• Maps business needs to technology. Strong in research and the application of best practices
• Low maintenance individual, good humored, focused on delivering exceptional customer service
• Summary Experience:
• Technical Project leadership and management, Track record of meeting project deadlines and objectives Independently plan and manage large, complex installations, migration projects
• Tier 3 Level 3 Support, Windows Server, Win 7, XP, Win 2000, 802.11x, RSA, NES, TAOS, Nokia / IBM
• Engineering, Lab and Production Environment support, PMC-Sierra, Nokia / Lam Research / Palm
• Installation and optimization of Exchange, Sharepoint, SQL, monitoring and optimization, TAOS
• Network Server Performance monitoring and Application tuning, NES, TAOS, Global ADmins
• Migration to XP Pro Financial Applications support, RSA, VPN issues, Nokia / Washington Mutual
• XP Migration Desktop support, Healthcare applications, John Muir Mount Diablo Health Deploy and Upgrade Wireless to Cisco Aironet Wireless, John Muir Mount Diablo Health Project Lead Windows 2000 Rollout, Lotus Notes to Exchange Mail Migration, Palm Rollout and Support for >3500 NT4 workstations, Motor Vehicle manufacturer UK Spector 360 employee security monitoring tool , install, configure optimize and monitor TAOS client Administration Installation Windows 2008, 2003, 2000 NT 4 Servers, Exchange 07, 03, 5.5,
• System Image builds Hardware builds, Server Desktop, XP, 2000, NT4, Licensing, Floating/Node lock
• Firewall configuration, Networking, VLAN's, DNS, DHCP, Wins, TCP/IP, Security concepts
• Summary: High energy, Hands-on technical with management expertise people and process
• Condenses complex technical information and articulates in a succinct manner
• Prioritizes multiple tasks and shifts workload based on business impact LDAP, DNS, WINS, DHCP, TCP/IP, subnets, routers, gateways
• Able to follow directions by the project lead or supply clear and concise directions to others
• Thrives in a dynamic environment, with short timelines, ambiguities and limited resources
• Manages Client Expectations

Special Skills:

• Works without direct supervision - part of team, directly with customers, Excellent planning, verbal, written
• Credible with good presence, presentation and client facing. Highly resourceful
• Contributes above and beyond the necessary tasks and duties, wears multiple hats

Employment History:

Confidential

System Admin

VMware ESXi 4.1 4.0, vCenter, vSphere, vMotion, Windows 2008 R2 03, MS Terminal Services, Exchange 2007, Barracuda 300, Acronis 10, SQL 2008, Redhat Linux, ShoreTel VOIP phone system, LiveSize Video Conferencing, Symantec Endpoint Protection SEP, QuickBooks, Office 2010, 2007 Windows 7, XP, MAC Snow Leopard, VNC, Putty, Poweredge R710,Dell 1955 1855 Blades, Dell PowerVault MD 3000i, , Equalogic PS 6000, iSCSI, Watchguard x1250e, APC Symetra LX, Powerconnect 3448p,VPN, SAS 70, Dell Laptops and Desktops, iPhone, iPad other devices

Fast paced environment, supporting 3 Offices - San Jose, Chicago and Boston. Support small IT Development team 6 and 60 users. Special focus for Treasury and Finance Departments and applications. ShoreTel VOIP System Administration, LifeSize Video Conferencing support. System builds ESXi with vCenter, Server and Desktop, Software Deployment, User Migration, User Home Directory migration. System documentation, Upgrade of Symantec Antivirus to Symantec End Point SEP , Vendor negotiation for equipment and software. Implemented Company printer scanning solutions. Heavy user education and training. Train and supervise intern and remote IT staff. Anticipate needs deliver solutions.

Confidential

Server Desktop Support Executive Support

Environment : Windows 2008, 2003/00 Server, VMware, NetApp filer, Nagios, Ghost, Active Directory. Exchange 2003, Blackberry Enterprise Server BES , XP, Win 2000, WSUS, Spector 360, Trend Antivirus, McAfee, Symantec AV, Outlook, Enterprise Vault, Track-It , Cisco Sonicwall VPN, Firepass, SolidWorks, CircuitWorks, Engineering Department Support, Redhat, HID Access System, System Update and Patching, Shavlik, FDA regulated environment, Sarbanes Oxley - SOX Telephone system support VOIP Deployment Cisco Avaya, ITIL

Windows Systems Administration - Server Desktop Build, Optimization and Support. Active Directory, Server Desktop Builds using Ghost, Raid, Server Desktop troubleshooting, Applications support. Ultimate responsibility for Ghost Image Builds for HP Servers, IBM Servers, Lenovo Think Pads HP Laptops, HP Workstations, VPN remote user support, Engineering Lab Support, Symantec's Enterprise Vault, Managing Netbackup and Iron Mountain Offsite inventory, System Patching.

Confidential

Environment: XP, Windows 2000

Confidential Member of five person On-site team supporting four sites Mountain View 800 , San Francisco, Menlo Park, Scotts Valley 1200 seats, remote users, domestic and international visitors. Engineering support, Marketing Sales Dept,

Environment: Windows XP 2000, Redhat, Active Directory, Lotus Notes, Sametime, MS-Office, Remedy, Symantec AV, Tivoli, Checkpoint VPN, Network Unplugged, Firefox, IBM

Confidential

Diagnose and resolve complex Network and PC issues, application installation, system data recovery, Registry fixes. Multi language pack support Finnish, German, French, Audio Visual Satellite, Web cast support, Wireless 802.11x support, Checkpoint VPN, MS-Office 03, System Patching, Spyware detection Virus removal, Imaging Ghost Enterprise 8 7.5, Sysprep, Image update, Upgrade of Symantec Anti Virus, Printer support

Confidential

Environment: Windows 2000

Confidential World's Largest XP Migration project, > 60,000 seats

Team Lead of Post migration Support groups, ancillary Migration duties OS2 - Windows XP

Environment: Windows 2000, OS2, Exchange, Office, RSA secure ID, VPN