Systems Engineer

A driven, focused and tech-savvy professional with proven ability to provide a high level of administrative and technical expertise in a dynamic enterprise environment. Over six years of professional Information Technology experience including competency in Active Directory, Windows Server 2003 and 2008R2, and VPN-RSA Server. Offering a strong work ethic paired with enthusiasm to increase knowledge and further professional development opportunities. Possess outstanding analytical, diplomacy, and communication skills that consistently produces win-win results for clients and company.

TECHNICAL SKILLS

• Microsoft Exchange 2003/2007/2010 Microsoft Access Microsoft Visio 2010 ITSM McAfee
• Microsoft Active Directory 2008 VMware VSphere 5 SAP Database Remedy Client/Web Citrix VPN System Center Operations Manager 2007 R2 Amazon Web Services Microsoft SQL 2005/2008 R2 Blackboard 9 SharePoint 2007 Dell PowerEdge 860/2950 Servers IPv4 Network Configurations
• Microsoft Windows Server 2003/2008 R2 Microsoft Windows XP Professional IIS 6 7 Vipre Antivirus Business Premium Microsoft Lync 2010 CAT5e and CAT6 VEEAM VCenter Symantec Endpoint
• Bluetooth v4.0 WAN/LAN Microsoft Windows 7 Ultimate Microsoft Windows 8 SMS/SCCM
• Crestron Advanced Audio and Video Conferencing Blackberry Enterprise Server 5.0 Net Backup Jungle Disk Norton Ghost8 DNS/DHCP/POP3/TCP/IP Cisco 5500 Series Wireless Controller Cisco Catalyst 2960 POE Switches Cisco AIR Wireless Access Point Eternus SANS Fujitsu Servers Nortel Phone System Network Area Storage NAS WatchGuard Firebox Firewalls Sonic Firewall Apple IPad 1-3, IPhone3-5 HP ProLiant BI460c Servers Mac OS 10.5 Networker

PROFESSIONAL EXPERIENCE

Confidential

System Administrator/ Server Operations Analyst

• Responsible for Server Side Operations of HP ProLiant 460c Server
• Responsible for Alert 2 Escalations through System Center Operations Manager SCOM 2012
• VM administrator for VMware VSphere 5.1 for virtual environment for US, Germany, Hong Kong and Brazil.
• Manage and Administer VM Environment of 2000 VMs
• Provide management for HP Integrated Lights out-HP Management Console for HP ProLiant BI460C Blade Servers and Enclosures
• Responsible for troubleshooting, tracing, installs and terminating of CAT5e and CAT6 network wiring
• Responsible for troubleshooting SAN Storage devices
• Provide administrator for VM backups and recovery operations along with offsite Disaster and Recovery through Networker backup and Recovery tool

Confidential

Network Administrator/ Engineer

• Enterprise administrator for entire Microsoft Active Directory infrastructure
• Messaging administrator in accounts and distribution lists
• Sole Network Support for entire infrastructure responsible for designing, testing, deploying of all network devices
• VM administrator for VMware VSphere 5 for entire virtual environment
• Sonic wall firewall Upgrade, Implementation, Administration and deployment
• Manage and maintain VMware VSphere 5 Infrastructure through 4 VM hosts with data stores on two 5TB Eternus SANs
• Responsible for troubleshooting, tracing, installs and terminating of CAT5e and CAT6 network wiring
• Built and deployed Windows Server 2008 Servers from the ground up for the production environment
• Responsible for the hardware and software installations of client side and server side operating systems of Windows 7 and Windows Server 2008 R2
• Provide backup and replication redundancy through VEEAM Backup Solutions along with VMotion
• Installation, configuration and deployment of the Cisco 5500 Wireless Controller
• Ensured that the Cisco AIR POE Wireless Access Points are properly configure and deployed in key area to provide reliable and consistent wireless connectivity throughout the facility
• Administer Cisco 5500 Series Wireless Controller for the purpose of provide a Secure Wireless Infrastructure for employees and outside vendors
• Brought on to assist in the day to day support of network functionality and consistency
• Responsible for the update and client deployment of Anti-virus Agents through Symantec Endpoint
• Provide administration of Cisco Firewall policies to ensure proper traffic through network
• Storage capacity management
• Maintain user and computer accounts including maintaining OUs- Organizational Units for computer accounts for GPOs- Group Policies Implementation
• Implemented regular maintenance schedule for all servers for security patches and Windows updates and critical change

Confidential

Systems Manager

• Brought on to help organize and restructure entire company network infrastructure
• Enterprise administrator for entire Microsoft Active Directory infrastructure
• Provide maintenance and stability for 20 Windows 2003 and 2008 R2 Servers
• Maintain user and computer accounts including maintaining OUs- Organizational Units for computer accounts for GPOs- Group Policies Implementation
• Built and deployed Windows Server 2003 and 2008 Servers from the ground up for the production environment.
• Designed and implemented automation process for Windows and Antivirus updates to simplify administration of all servers within the company
• Implemented System Center Operations Manager 2007 R2 to monitor server health in all metrics, to provide reports of utilization of all servers
• Built policy and procedure documentation for the maintenance and backup for all servers on the internal domain and the hosted servers through Hostway
• Storage capacity management and share access support
• Provide support for the developer team in maintaining 6 Microsoft SQL production servers
• Implemented SQL Maintenance Schedule for database growth and backup for user databases
• Implemented regular maintenance schedule for all servers for security patches and Windows updates and critical changes
• Built two Windows Server 2008R2 servers for the purpose of WSUS and Windows Deployment Service to centralize company wide client and server updates and software installation.
• Performed IIS IP binding along with troubleshoot and creation of websites
• Support of external DNS and updating of A Host records for company IPs and addresses
• Assist in the development of a test server to verify all changes and deployment into the production environment
• Archived and created redundancy for company data and ensured data integrity
• Ensure backup and recovery tasks are completed with no errors through Jungle Disk Application
• Manage and maintain the Network Area Storage Device NAS to ensure data integrity and to centralize application deployment.
• Messaging administrator in maintaining Exchange 2007/2010 accounts and distribution lists
• Provided assistance in the migration from Exchange 2007 to Exchange 2010
• Created Network Topology for entire company using Microsoft Visio 2010
• Cataloged all Servers and Client Workstations for Inventory and insurance purposes
• Provided cost analysis and research to discover a online backup solution to ensure all data from all servers is securely stored offsite as part of the disaster and recovery plan including System State and user data including database information for 6 Microsoft SQL 2005 production servers can be backup
• Manage and maintain all Virtual Servers through Hostway and VMware
• Responsible for providing new extensions to new hire and provide general support for Nortel Phone System
• Proposed and implemented system enhancements that have improved the performance and reliability of the infrastructure
• Installed and implemented WatchGuard Firebox firewall and establish VPN credentials for users within the company
• Installed and configure Microsoft SQL 2005 for development and production environment servers
• Responsible for the upgrade and ensuring Operating System Integrity during the Windows Server 2003 to Windows server 2008 R2 migration process
• Maintain and create VMs through Amazon Web Service and VMware for our production and test Server Environments
• Manage Corporate Security Solution through Vipre Business Premium which included scans, agent updates and virus definition file updates
• Assisted in the development and configuration of a Network Load Balancer for two company production web servers
• Responsible for the hardware and software installations of client side and server side operating systems of Windows 7 and Windows Server 2003/2008 R2
• Maintained all baseline levels for firmware and windows updates on all PCs including all internal external hosted servers.
• Established interoffice communications through Microsoft Lync to provide better collaboration with employee's spaced across the office and the country which has in turn increased productivity
• Managed and maintained Lync server handled all issues in terms of connectivity
• Managed the Video conferencing portion to all users to collaborate within the office and remote users3
• Allowed the exchange of projects same as you would with go to meeting but within the Microsoft environment Enabled user to have Lync synced with Microsoft Exchange so when users need to know if a user was available
• Allowed users to pull information to the Lync dashboard via the established connection to Exchange and those connected to end users Outlook

Confidential

Information Technology Outsourcing

• Acted as administrator for Microsoft Active Directory, Blackberry Enterprise Server 5.0-BES, and RSA Server completed backup administrator duties including backup and recovery tasks with Net Backup for Shire HGT-Canada.
• Maintained user and computer accounts including maintaining OUs- Organizational Units for computer accounts for GPOs- Group Policies Implementation.
• Executed IPhone Mobile Service Activation through Active Directory for Microsoft Exchange 2003.
• Completed Activation, management and maintenance of user accounts through BlackBerry Enterprise Server 5.0 push email and calendar services to BlackBerry Devices.
• Ensured BES Activation completion from BES Server to Mobile Device and implement BES Password Resets.
• Created user profiles and deletions for RSA Server maintain RSA user profiles, resetting user PIN for RSA/RRAS Server Authentication.
• Assisted with replacement of VPN tokens when lost or stolen.
• Ran daily capacity checks on tapes for removal verification
• Replaced tapes and prepared tapes for outside vendor pickup and storage tracked and provided proper identification of tapes.
• SMS/ SCCM Remote Control 2003 MS System Management Server 2003.
• Pushed requested applications to users assigned desktop or laptop.
• Involved in companywide large scale application deployment process
• Deployed MDT- Microsoft Deployment Toolkit based Image to work stations and verified proper configuration of MDT Image when deployed to workstations.
• Supported users during migration process to complete compliance requirements.
• Ensured application configuration issues were resolved in timely manner and provided detailed documentation of all discrepancies.
• Managed testing and application installation documentation for packaging through MDT.

Desktop Support Analyst Tier

Confidential

• Provided Tier 3 Level Desktop Support to over 400 end-users spaced across two sites
• Participated in GMP Training- Good Manufacturing Practice- Training and Compliance
• GMP verified proper materials and personal movement throughout the manufacturing plant
• Facilitated communication while acting as IT Vendor Liaison for Shire HGT Manufacturing Plant.
• Support Shire HGT Remote Field Users for the United States and Canada and remote supported Shire Medical Liaison Group for networking and hardware issues.
• Acted as Onsite Project Manager including overseeing large scale moves of computer equipment and ensured proper setup and identification.
• Responsible for procurement and mobile activation of Apple and BlackBerry devices in addition to providing users with technical know-how and education about BlackBerry and Apple devices.
• Resolved BlackBerry OS issues and restoration of BlackBerry OS from complete corruption.
• Executed Apple IPhone and Apple IPad Deployment and Software Troubleshooting and Apple Device IOS software upgrades from IOS3 to IOS4.
• Implemented One on One teaching sessions for clients for Apple IOS use.
• Ensured proper connection for client video conference sessions and performed troubleshooting for conferencing and advanced audio/visual set ups.
• Ran daily checks of video conference equipment.
• Experienced with Laptop Imaging via Norton Ghost 8 , Dell E- Series/ D-Series Laptop Break/ fix
• Assisted company new hires with the deployment of equipment.
• Repaired damaged Laptop LCD monitors, installed cards and hard drives and upgraded Laptop Hard drive from SATA to SSD Hard drives.
• Completed Canon and Hewlett Packard Printer Deployment and Troubleshooting and managed Network Printer Installation installed and maintained large Canon and Ricoh MFP Printers.