SUMMARY

• Excellent and detail - oriented DevOps Cloud professional; looking for an opportunity to help achieve company’s goal, target and resolve issues using my skills while still developing as well.

• Cloud Computing - AWS
• Linux - Ubuntu RedHat CentOS
• Infrastructure As a Code - Terraform CloudFormation
• Configuration Management - Ansible
• Scripting - Bash Shell, Yaml, Json
• Ticketing - JIRA
• Experience in power shell scripting
• Experience with Microsoft zoom/ and teams
• Familiar with Creston

PROFESSIONAL EXPERIENCE

Confidential

AWS Cloud Engineer

Responsibilities:

• Cloud engineer with a focus of deploying resources in the AWS environment used by developers for security applications
• Creating VPC for network communication in the environment and attaching necessary resources with the right subnet associated with its purpose and security specification.
• Creating public and private subnets when needed for communication to the internet or within the environment as per tickets and requests.
• Wrote Ansible playbooks to launch AWS instances and used Ansible to manage web applications and configure files.
• Creating and deploying Linux and windows virtual machines to be used by developers as per ticket request.
• Terraform for Infrastructure as a code to automate deployment of resources in AWS
• Creating terraform templates to allow for deploying full stack application with necessary resources
• Creating terraform templates for deploying resources on AWS and creating in a module structure to allow for re-usability of the codes by other engineers
• Managing group policies in Active Directory
• Working with Service Now ticketing system for responding to end client user issues on AWS.
• Working weekends during patch times to ensure pre and post configuration of the servers during patching.
• Patching of the servers manually as well as the use of Ansible for certain departments and application teams.
• Configuration management of servers and instances using Ansible to automate the needed changes over all required instances.
• Using terraform for infrastructure as a code tool for automating deployment of resources on the AWS cloud environment.
• Using terraform for full stack deployment of resources on the AWS cloud environment rather than working from the console.
• Allow for re-usability of the terraform template by creating templates with module structures.
• Using terraform for multi-cloud deployment on both AWS and Azure cloud providers for the hybrid environment.
• Created security groups, network ACL's internet gateways, and NAT Gateway and managing network resources in AWS environment.
• Managed roles and permissions of users in the company with the help of AWS IAM
• Configured AWS Multi-Factor Authentication in IAM.
• Conducting penetration testing and located vulnerabilities in systems before they could be exploited.
• Resolved issues validations problems with system test to provide normal program functionality.
• Wrote Ansible playbooks to run automatic update and patch of OS and system components.
• Using Ansible to configure and manage new and existing instances, such as; creating users and giving permissions
• Creating plays to install applications as per client request in the environment.
• Managing and configuring installed applications using Ansible playbooks.
• Using Ansible as an Infrastructure as a code tool to deploy resources in the AWS environment.
• Creating Ansible playbook for the web team to install and configure LAMP.

Confidential

Help desk/Field Technician

Responsibilities:

• Worked as a Tier 2 technician, answered customer calls, verified accounts and provided cable, installation, internet and telephone service to customers in a timely fashion
• Inputted tickets into remedy ticketing system, tracked the status of the work orders, call customers to schedule repairs on customer systems
• Asked probing questions to verify customer issues via phone call, e-mail and voice-mail
• Coordinated and prioritized multiple tasks simultaneously to complete and close open tickets
• Installed service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines serving customer residences.
• Ensured all work was completed in accordance with all applicable company procedures and in compliance with all municipal, state and federal laws and guidelines.
• Educated customer on equipment, information services and products.
• Promoted marketing and sales efforts during each customer and potential customer contact.
• Worked to speedup workflow to consistently meet customer appointments and commitments.
• Maintained uninterrupted communication with the help desk a needed to complete work orders
• Performed all work in a safe manner according to all company independent agencies municipal, state and federal safe work rules and regulations.
• Issued, received, and maintained appropriate inventory stock and equipment for completing installation jobs.
• Followed company policies and procedures
• Performed all other duties as assigned.
• Providing reliable, high quality customer support.
• Providing customer instruction on system operation and functionality.
• Performing system testing and signal verification.
• Maintaining the necessary truck stock/inventory (equipment and tools).
• Organizing and utilizing technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensuring the progress and completion of assigned tasks.
• Providing documentation of service and hours worked.
• Running ethernet cat 5 cable, coax cable, network Ip camera’s etc.
• Troubleshooting computers, routers, Ip cameras and other electronic devices as needed
• Completing and submitting all required task-related activities, productivity, and other documentation in a timely manner.
• Created/ managed service tickets, performing call backs, scheduling work repairs, dispatching or going out as needed to complete orders
• Received dispatched service calls and ensured prompt response based on estimated time of arrival
• Installed, troubleshot, repaired, and managed PC and Mac workstations
• Installed, troubleshot, repaired, and managed LANs/WANs/WLANs
• Installed, troubleshot, repaired, and managed routers, switches, Firewall policies, configurations, and management
• Managed all on-site installation, repair, maintenance, inspection, cleaning and testing tasks
• Produced timely and detailed service tickets, reports, logs and other documentation as needed
• Operated company vehicle in a safe manner to and from work assignments
• Worked with team as needed to share information while on field and in the office to lighten the workload
• Worked to understand my customers’ requirements and make appropriate recommendations
• Participated in educational opportunities and on the job, training as needed to strengthen my skillset
• Collaborated with onsite IT teams and Access Control technicians to ensure tickets were completed
• Maintained a professional appearance and followed established safety standards
• Worked to present a professional image in personal appearance