Network Engineer Resume West Palm Beach, FL - Hire IT People

SUMMARY

Analytical professional with experience in installing, configuring, and resolving network and software issues.
Stellar record in troubleshooting and resolving critical incidents within defined SLA.
Recognized for streamlining existing operations, optimizing productivity/efficiency and process improvements to drive business growth.
Takes ownership of issues from reporting through to resolution, guiding cross - functional teams, and coordinating with senior management.
Articulate communicator with excellent interpersonal and leadership skills.
Proven ability to thrive in a remote working position while working independently on a team.

Core Competencies

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

Responsibilities:

Installing, configuring and maintaining Cisco routers, switches, WLCs, phones and APs for LAN/WAN networks at over 600 retail and warehouse sites.
Monitoring network performance to ensure it is operating efficiently and proactively taking action to prevent downtime or degraded performance.
Collaborating with outside vendors to resolve network connectivity issues, configure and install devices such as Cradle Point, Meraki SD-WAN and miscellaneous network devices.
Configuring Cisco VOIP phones, on-hold messages and Jabber clients in Cisco Unified Communications Manager for retail stores, warehouses and corporate employees.

Confidential

Network Analyst

Responsibilities:

Facilitated clients by troubleshooting connectivity-related issues on TCP/IP-based networks for ATMs.
Resolved network connection problems utilizing network analysis tools, such as Citrix, Splunk, Wireshark, and system logs.
Established and maintained constructive relationships with vendors to ensure adherence to quality and client requirements.
Promoted collaborative environment in workplace by pairing efforts across teams. Optimized quality of ATM installations by executing process improvements.
Mentored new/existing employees across various departments by designing effective troubleshooting techniques and providing training sessions.
Identified potential quality risks and provided effective solutions to management to mitigate risks.

Confidential, West Palm Beach, FL

Lead Technician - ATM Repair

Responsibilities:

Trained and mentored technical team members to thoroughly understand complex concepts, troubleshoot issues independently, and consistently deliver top performance.
Utilized a broad range of machine tools, technical resources and communication technology.
Installed and configured computer hardware, software and resolved network issues.
Demonstrated technical processes to non-technical audiences and end-users.
Prioritized and directed incoming service calls to ensure SLAs and increase client satisfaction.
Developed and administrated key-inventory and access control system to increase efficiency, replicated in other units.