SUMMARY

• Years of experience in supporting, engineering, and architecting Windows desktop environments from small businesses through Fortune 500 companies
• Extremely well versed in managing clients using tools like M365, Intune, and SCCM with deployment experience using tools like MDT and provisioning packages
• Specialized experience with low level OS troubleshooting using multiple tools from sysinternals and others
• Support and engineering experience with VDI environments like AVD, Windows 365 and VMware Horizon
• Extremely strong in the core Microsoft stack of AAD, M365, AD, Group Policy, and Hyper - V as well as supporting roles such as DHCP, DNS, RDS and IIS
• Strong cloud and on premises VM and bare metal level experience from architecting through decomm
• Years of troubleshooting experience in the Microsoft and VMware stacks, as well as Confidential variety of LOB apps
• Lot of scripting experience with PowerShell/CLI and some Python
• Well versed in using Excel, specifically Power Query, to gather insights for auditing and troubleshooting
• Experienced with leveraging databases, scripting, and APIs or web requests for data scraping and gathering
• Strong with using visualization tools like Power BI and Tableau to convey stories using data
• Proficient in using MSSQL, OracleDB, MySQL, and noSQL for data repositories
• Extremely analytical and data driven thought process and mentality in all aspects of work
• Always happy to offer to help mentor others in my areas of knowledge and likewise, seek that mentorship to help fill in my own gaps
• Strong habit to make sure to document work that has been done (even code ) so others can easily review
• Willing and ready to listen to any constructive criticism and turn it into an actionable way to improve

PROFESSIONAL EXPERIENCE

Senior Windows Engineer

Confidential - Norcross, GA

Responsibilities:

• Served as Lead Engineer on dozens of onboarding, implementation, and assessment projects
• Led and often was the sole engineer for new server installations, Azure VDI migrations, AD to AAD migrations, SharePoint/AFS migrations and more
• Led the effort to turn around and get our onboarding procedures and documentation to be as seamless as possible
• Worked with our presales team as the architect and to assess several large migration projects

Premier Field Engineer

Confidential

Responsibilities:

• Worked as Confidential Microsoft Premier vendor partner to address client needs for troubleshooting, architecting, and training for their staff
• Primarily, the focus was on Windows 10 implementation/migrations, Windows 10 servicing, and performance optimization
• Provided training on Windows 10, Server 2016/2019, WaaS, and deep dives into Windows performance troubleshooting
• Worked as Confidential dedicated resource with several Fortune 500 companies to help get their Windows 10 implementations on track and keep them going smoothly

Systems Engineer

Confidential - Alpharetta, GA

Responsibilities:

• Tier 2/3 support for our medical industry customers around the Atlanta metro area
• Completed numerous Windows Server and ESXi implementations and migrations
• Implemented MDT internally to address long and clunky processes to rebuild and customize computers
• Onboarded, documented, and analyzed new clients, providing our internal documentation and road map recommendations for the client

Systems Engineer

Confidential - Atlanta, GA

Responsibilities:

• Provided Tier 3 support for the organization and mentored associate engineers and co-ops
• Performed Confidential greenfield Implementation of SCCM into our client environment
• Managed our Windows client environment with tools like SCCM, MDT, WSUS, and AirWatch
• Managed our vSphere 6 environment from utilization balancing through gold image development
• Wrote numerous PowerShell scripts for deployment and management functions

Learning Services Support

Confidential - Atlanta, GA

Responsibilities:

• Supported our Saba LMS which served our internal employees, as well as the entire nuclear industry
• Wrote training material and personally trained any new first level support personnel
• Automated administrative workflows leveraging PowerShell, APIs, and Power Query
• Responsible for generating and polishing C-level reporting for event attendance and industry cert tracking

Technical Support Analyst

Confidential - Atlanta, GA

Responsibilities:

• Support role for an organization of around 500 users working in house and remote
• Assisted full time IT staff with developing and implementing any projects they were working on
• Did Confidential lot of process documentation, development, and optimization of the client services group

Technical Support Analyst

Confidential - Smyrna, GA

Responsibilities:

• Provided customer facing support for desktop and server machines; ranging from XP to Win 8.1 era
• Maintained our remote datacenters housing customer hardware and VMs running Windows and Linux

Systems Engineer

Confidential - Perry, GA

Responsibilities:

• Sole support person for the DA’s office which had roughly 50 users
• Responsible for any desktop or server issues, including managing AD, DNS, IIS, SQL 2008, and print services
• Managed and did break fixes for Confidential custom case management application built by my predecessor
• Developed and upheld budgets for all IT development and lifecycle replacements

Computer Support Analyst

Confidential - Atlanta, GA

Responsibilities:

• Provided front-line customer support for local and remote users
• Addressed issues with AD accounts, computer rebuilds, as well as miscellaneous printer and desktop problems
• Assisted in planning the network backbone for Confidential new branch location

Service Technician & Consultant

Confidential - Warner Robins, GA

Responsibilities:

• Supported home users and small businesses across the middle Georgia area
• Worked on anything ranging from OS reloads to new server installs with AD migrations

Network Support Specialist, Intern

Confidential - Warner Robins, GA

Responsibilities:

• Administration duties for Confidential Windows 2003 SBS network that leveraged Exchange and Active Directory
• Support around 10 desktop PCs and users with day-to-day issues such as printing, LOB app issues, and email