SUMMARY

• IT Specialist with 20+ years of professional experience in key IT roles including but not limited to System Security Engineer, Systems Analyst, Systems Administration, Systems Engineer, Network Administration, Network Engineer, IT Manager, IT Business Consultant, etc.

PROFESSIONAL EXPERIENCE

Confidential, Boise, ID

System Operations Specialist

Responsibilities:

• Assisted large clients through calls and ticketing system (ConnectWise).
• Assisted clients using SolarWinds MSP N - Central and MFA support using DUO.
• Updated documentation in IT Glue. Updated technical documentation, system infrastructure, passwords, etc.
• Monitored/troubleshoot large client network using Solarwinds NPM.
• Troubleshoot MSP Clients systems including Exchange, Citrix, Office365, Server 2019, Ruckus wireless, Cisco switches, etc.

Confidential, Boise, ID

Network Security Engineer

Responsibilities:

• Configured IBM Guardium for audit and security compliance (GPDR, BASELII, SOX, PII).
• Provided knowledge transfer of SEIM and documentation to IBM personnel and other supporting technical staff.
• Assisted in design and implementation of security environment.
• Deployed, configured, and supported AMI IBM appliance AWS EC2 instances into security VPC Cloud.

Confidential, Boise, ID

IT Systems Administrator

Responsibilities:

• Supported and maintained infrastructure on 300+ Government (Windows 2012, 2016) servers in hybrid VMware/Hyper-V environment.
• Primary support for Microsoft Team Foundation Server (TFS) Migration Project. Migrated from TFS 2010 to TFS 2018.
• Worked with development leads to establish CI/CD process for developers using Microsoft TFS middleware system.
• Maintained and supported servers in an SDLC (Test, Development, Staging, UAT, Production) environments.

Confidential

Senior Remote Office 365 Support Engineer

Responsibilities:

• Assisted customers in planning, deploying, configuring, migrating, managing and supporting both legacy, modern and cloud Microsoft Office Suites (Outlook/Word/Excel/OneNote/PowerPoint/Visio/OneDrive/Project, etc.) in a PC or Mac/Apple environment(s).
• Supported customers in assessing, planning, design, deployment, document and migration, to Microsoft Office 365 products (Exchange, SharePoint, Skype for Business, Yammer, OneDrive, Microsoft Teams, etc.) for their small, medium or large business or environment(s).
• Supported and troubleshot server(s) and network(s) of Office 365 customers. Received 50+ top surveys (5 star) completed by customers.
• Supported migration from onsite Exchange and other email platforms to O365 environment.
• Supported Skype for business integration (features including PSTN) and OneDrive for business sync and profile management.
• Supported Microsoft Intune and mobile device management and configuration(s).

Confidential

Senior Remote Systems/Infrastructure Engineer

Responsibilities:

• Created technical documentation for installation and cloud configuration process.
• Consolidated from 180 pages to 110 with screenshots.
• Configured, managed, and maintained cloud infrastructures (AWS, Azure, Google Cloud, VMware, Hyper-V).
• Supported key internet functions such as DNS, DHCP, routing, web servers, browsers, certificates and email.

Confidential

System Engineer V

Responsibilities:

• Same job duties and functionality as Vodafone, contract was moved from Vodafone to Insight Global.

Confidential

Owner/Senior IT Business Consultant

Responsibilities:

• Primary IT Administrator to clients. Tasks included engineering and implementing Active Directory and Group Policies, implementing and monitoring Microsoft Exchange, network administration, network security and IT consulting services.
• Created local IT help desk for a state-wide healthcare provider by implementing remote management solution (ConnectWise Screen connect) and ticketing system (Spiceworks) for instant support and ticket management solution to state locations.

Confidential

Data Security Analyst

Responsibilities:

• Supported and maintained IBM security systems (Guardium, BigFix) to ensure audit and security compliance (GPDR, BASELII, SOX, PII) for Confidential global network.
• Managed monitoring, installation, and configuration of over 8000 software taps (Windows, Linux, Unix software clients) in worldwide SDLC (Test, Development, Staging, UAT, Production) environments.
• Big Data Analysis, configuration and troubleshooting on over 1000 appliance including Aggregators, Collectors and Central Managers.
• Managed over 30+ break/fix tickets assigned to our group. Updated daily to meet SLA(s) in our Remedy ticket system.
• Created an Excel spreadsheet of all environment information. This decreased ticket time by an average of 60 minutes.

Confidential, MT

Senior IT Systems Administrator/IT Business Consultant

Responsibilities:

• Primary IT support for MSP. Supported and configured Microsoft server/client’s system(s) in small, medium and large environments.
• Engineered, implemented and monitored security measures for the protection of computer systems, networks and information.
• Engineered, implemented and maintained remote management solution (ConnectWise Screen Connect) for instant technical support.
• Implemented monitoring system (Autotask Centrastage) that collected system events and emailed support when those alerts exceeded the set thresholds.
• Trained customers on how to submit support tickets through the Centrastage management system.
• Primary consultant for local middle school.
• Projects included: implementing ticketing system (Spiceworks), implementing GPO roaming profiles, Google Docs setup, Mobile Device Management System (Lightspeed), etc.
• Primary consultant for local dentist offices. Tasks included Active Directory management, implementing GPOs for folder redirection, printer mapping, and access control to company file shares, networking administration, image management system (Dolphin), network administration (Cisco, Linksys), security administration (McAfee), etc.

Confidential

Technical Writer

Responsibilities:

• Documented the design of the system(s) architecture to be easily used by project stakeholders, manager, and systems engineers.
• Designed document(s) with specific system perspectives including security, deployment, component, development standards, and sequence/interaction diagrams.

Confidential

Senior IT Business Consultant

Responsibilities:

• Provided consultation on process and technology improvements that would increase value to the customers’ business process.
• Implemented and maintained remote management solution (ConnectWise Screen Connect) for the company and configured client’s systems.
• This enabled the company to offer instant remote support to clients at all the offices across the state of Montana.
• Engineered, implemented and monitored network and security devices (SonicWall, f5, NETGEAR) for customer.
• Planned, implemented and managed ticketing system (Spiceworks) for company.

Confidential

IT Operations Manager

Responsibilities:

• Led virtualization project, which consolidated 200 physical servers to 50 Microsoft Hyper-V VMs on 8 Hypervisors.
• Supported, maintained and troubleshot Windows, Linux servers SDLC (Test, Development, Production) environments.
• Managed, implemented, and maintained Active Directory for proper application, security and share access for end users.
• Created IT Asset/Ticket Management System (Spiceworks) and configured SNMP alerts to track alerts and life cycle of equipment.
• Secured data center servers for audit compliance (PII) by implementing SEIM, and other security tools (Nagios, OSSEC, Dell OME).
• Engineered, implemented and monitored Cisco VPN policy to ensure all traffic to route through proxy server.
• Upgraded McAfee EPO Antivirus security appliance and integrated management/installation with Active Directory Group Policies.
• Built and configured WSUS and integrated client installation and management through Group Policy.
• Managed data center networking infrastructure (Cisco, Juniper, f5, HP, Brocade).
• Collaborated with network team to remove Spanning Tree Protocol in the data center, this reduced latency from over 300 milliseconds to fewer than 10 milliseconds.

Confidential

Help Desk Specialist

Responsibilities:

• Served as Network Administrator, Systems Administrator, Systems Analyst, Network Analyst and Desktop Support Specialist.
• Planned and implemented relocation of IT assets from old 20,000 square foot to new 60,000 square foot building.
• Engineered, implemented, and configured Windows file server which was crucial to the workflow of the graphic design department.
• Implemented Hyper-V to reduce the company’s physical server’s footprint from 6 physical servers to 2 virtual servers.
• This initiative saved company considerable costs (cooling, electrical, server management, etc.) which could be allocated to other business functions.
• Engineered, implemented, managed and supported company email using Microsoft Exchange server.
• Implemented external company website. Tasks included setting up DNS records, IIS web server configuration and FTP access.
• Installed, configured and managed L3 switches (Cisco) and wireless router/firewall (SonicWALL) network device.
• Provided desktop/application support and management in an ecosystem that included Apple, Windows and Linux clients.