Systems Engineer Resume Roswell, GA - Hire IT People

SUMMARY

Multi - talented System Engineer with a toolbelt of various skills most notable for being resourceful and able to respond to a wide range of challenges.
Highly effective at problem-solving and decision making.
10+ years of progressive IT experience.
Keen on continual education and exploiting new technologies

Areas of Expertise

PROFESSIONAL EXPERIENCE

Systems Engineer

Confidential | Roswell, GA

Responsibilities:

Configured hardware, devices and software to set up over 100 workstations for employees
Patched software and installed new versions to eliminate security problems and protect data
Created support documentation that empowered and enabled user community to extend skills
Leverage system features and find resolutions to questions without intervention from support team
Helped streamline repair processes and update procedures for support action consistency

Data Center System Administrator

Confidential | Alpharetta, GA

Responsibilities:

Perform network troubleshooting, network upgrades and resolve performance issues
Virtualized over 500 physical servers
Repair, modify, and provision over 2000 virtual servers utilizing VMware as well as Hyper-V
Install and decommission infrastructure servers, SAN equipment, firewalls, and switches
Configure idrac and ILO ports, connect unix consoles via serial and HCM, install KVMs
Led datacenter relocations
Planned and implemented upgrade to system hardware and software
Manage backups and backup media across three platforms
Installed software updates and security patches
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Maintain active directory user accounts, computer objects, and group policies,
Update, create, and deletes DNS records

Computer Operator

Confidential | Denver, CO

Responsibilities:

Performed system saves each month
Completed over 500 daily backups and 700 purges
Facilitated system save tape rotation in accordance with policies and procedures, while maintaining inventory logs
Updated and created policy and procedure manuals
Trained colleague in operating AS400 systems as-well-as varies CRM applications
Monitored logs ensuring that each job completed without any errors
Printed and mailed over 50,000 account statements and bill notices

Client Service Representative

Confidential | Denver, CO

Responsibilities:

Assisted hostile clients with account problems professionally
Executed over 1000 exchanges, purchases, and redemption
Researched clients accounts, faxed and mailed statements upon clients request
Provided accurate information and sent literature to clients with inquires about Confidential Funds

Information System Technician

Confidential | Little Creek, VA

Responsibilities:

Processed all forms of telecommunications using state-of--art multimedia technology
Proven ability to communicate effectively in diverse environments
Experienced in complex telephone switching systems
Used computer software including Novell, DOS, and UNIX
Completed over 5000 trouble calls
Supported HF/UHF and SATCOM circuits while deployed to Middle East