Skills:

• Ability to work well in an empowered team environment, supporting each other, trusting each other, taking initiative and assuming leadership roles as they surface
• General understanding of multiple processing platforms desktop, distributed, mainframe Solid facilitation skills
• Proficient in MS Project, MS Excel, MS PowerPoint, VISIO
• Ability to review facts and escalate issues with recommendations and contingencies
• Communication management.
• Scope management, Planning estimating, Issue, Risk and
• Ability to work well with matrix organizations
• High sense of urgency
• Good communication skills: written and oral, Active listening, seeking to understand others views, communicating at the appropriate level for the audience
• Ability to function independently
• Ability to bring together multi-disciplined teams including onsite, offsite, and offshore to complete projects on schedule and within budget.
• Work closely with business clients and technology personnel during design, configuration, development, training, implementation and delivery phases employing structured methodologies.
• Operating: Windows XP Professional, Windows 2000 professional, Windows 2000 Server, and Windows
• NT 4.0
• System: Windows 4.0 Server
• Messaging: Microsoft Exchange, Microsoft Outlook, and Exchange Server 5.5
• Software: Microsoft Office 95, 98, 2000 and 2003 Suites, Norton Antivirus, Novell NetWare Client,
• Lotus Notes, Enterprise Interactive Intelligence, Webtone 2.0 Event tracker, Rumba 5,
• PC Anywhere, NetOp, Adobe Acrobat
• Reader 4.0, Clip 'n Save, Difinity ECS Avaya/Lucent
• Programming Visual Basic 6.0, C , HTML, and Java.
• Languages:
• Internet: Internet Explorer 4.0, and 6.0 series, Netscape 3.0 and 4.0 series.
• Software:
• Other: AS/400, TCP/IP, Hubs, Firewalls, Cisco Routers, UNIX, and Centervu Supervisor 9.0
• ERP: SAP R/3 FI
• Methodologies Used: Accelerated SAP ASAP , SAP BEST PRACTICES

PROFESSIONAL EXPERIENCE:

Confidential

Network Support Specialist I

• Coordinating with the business, technical organizations, and other affected areas to plan and implement the major infrastructure and application releases in test and production environments.
• Work with technical teams to develop release game plans and release dates.
• Communicate to business partners the status of the release through the test cycle and production environments.
• Responsible for ensuring that scheduled changes do not impact or conflict with other scheduled changes.
• Assume the role of overall release coordinator for major releases involving core applications.

Confidential

Release Manager

• Managed the release for oracle projects as part for RMO Release Management Office
• Collaborating with Quality Assurance teams, PMO Project Managers, Project Test Leads, Data Coordinators and IT Operations for the successful delivery of releases with a focus on management reporting, data and test planning.
• Performed risk analysis audits to identify frequently changed, bug prone source-code
• collected ongoing development status and coordinating release schedules and naming to ensure consistent process and control of configuration of different environments in the same path to production
• Provide support to the Enterprise Release Project Manager for large complex Integrated Releases.
• Establish release milestones, provide release status, and manage release risks and issues.
• Track and report on release metrics.
• Support the establishment and execution of the integrated test, Integrated Data and Release implementation plans.
• Provide backup support for production related issues after Go Live.
• Over sure that Daily deployment of codes migrates successfully through kintana.

Confidential

Network Support Specialist I

• Provide network and desktop support for more than 2000 employees in call center, retail and administrative office environments.
• Responsible for installation and maintenance of desktops, laptops, printers, and software applications.
• Resolved software and hardware problems related to local client systems including Dell, IBM, IBM ThinkPad and HP desktops and laptops.
• Troubleshoot desktop issues via helpdesk calls.
• Responsible for Novell user, group, and NAL account creation.
• Communicates suggestions to management on how to improve performance in network and PC.
• Responsible for being On-call via pager
• Monitor network to determine server or WAN outages.
• Determine hardware inventory status on a reoccurring basis and use information to assist client with future hardware purchases.
• Provide hardware, software, and network support for remote users and retail kiosk users.
• Managed LAN/WAN installation, configuration, and support, identified and troubleshot network problems with TCP/IP configuration, DNS, and printers.
• Responsible for submission of monthly reports and other reoccurring paperwork to management.
• Lotus cc: Mail, Outlook 2000, MS Office Suite 97/2000 support.
• Resolved Microsoft mail exchange environment issues with Outlook and 2000.
• Installed and configured new and existing hardware including local/network printers, Blackberry hand units, handspring units, Palm Pilots, Pocket PC's, Treo handheld, Intellisync conduit and Desktop active sync software.

Confidential

Desktop Support Analyst

• Migrated 4000 Workstations to Windows XP.
• Install, configure and build Win XP platforms and troubleshoot hardware/software related problems.
• Provided specialist technical support to troubleshoot and resolve problems with an important new installation.
• Support servers and systems in six remote sites and monitor Ethernet connection speeds and assist with reconfiguring NIC when necessary.
• Performed onsite troubleshooting of migration issues encountered by Migration technician Second Level Support
• Performed clean install where backed up all the date on to the server. Flashed the BIOS to meet Windows XP.
• Uses Ghost multicasting to build 100 /day, Laptops and Hard drives.
• Knowledge of IBM, Compaq, Toshiba, Sony, HP, and Dell desktops and notebooks networking hardware and software components.
• Validate daily data backup of Mobile Server and restore data from Mobile Server when requested.
• Follow established procedures to install operate and maintain systems/networks with proven technologies in a multi-vendor environment.
• Using problem determination ability, technical expertise, and procedural knowledge to identify, document, and resolve the problems to system throughput.
• Maintained Projects Issues Database with post mortems. Improved process using Post Mortems.

Wells Fargo / Desktop Support

• Report to site supervisor and/or Project Manager while leading a crew to complete any and all necessary tasks at hand.
• Sign off and submit time sheets to the project manager.
• Provide tech support for employees with login of network.
• Data Collections.
• Imaging of Windows 95 and Windows XP/NT workstations.
• Troubleshoot workstation when problems occur and make any necessary repairs, Changes or upgrades.
• Installation and setup of new workstations/ Laptop.
• Upgrading or clean install of any necessary Software.

Corporate LAN Administrator

• Responsible for directly managing 8 technicians.
• Managed New Hire orientation Training. Gave New Hire one-week training and Orientation.
• Performed training and mentoring to Technicians.
• Worked on Exchange 5.5 to Exchange 2000 conversion as a Team Lead.
• Setting of Operational Unit for Different site and give delegate control to admin by site.
• Setting up Uses account and Exchange mailbox.
• Configuring Exchange 2000 and troubleshooting.
• Setup and maintain user exchange mail accounts, distribution list, quota limits and file share accounts for security a quota.
• Setting up new user for NT and Email system using user manager for domain and Exchange server for email Assign IP address for user using DHCP.
• Configure exchange 5.5 and its connectors and Troubleshooting of Exchange 5.5
• Setting up Fax software for Exchange 5.5
• Setting up Blackberry Devices Remote Device for Email on exchange 5.5
• Through installation and troubleshooting for Windows NT 4.0 and check logs of Windows NT, and Windows XP and SQL database 7.0
• Troubleshooting of Network Printer and Print Server.
• Daily backup of all the server and Database and Handle special access to server and security by local line of business.
• Prepared report of Incoming and out going mail from company using Email tracking software.
• Track the work order system using AS 400 system.
• Worked with Router and dial up product for remote site.
• Installations and Configuration for Windows 2000 server and worked with Active Directory, Windows NT server and workstation, Outlook client and troubleshooting.
• Covering Helpdesk, Answer client questions about Hardware and Software problems
• Remotely maintained all the servers from home using PC Anywhere after-hours/weekend.

Filed Service Engineer

• Setting up LAN/ WAN for worldspan's Travel Agency.
• Configure and setup Network printer and Ticket printers.
• Configure and setup Network printer and Ticket printers.
• Worked with NT 4.0 and 95 and 98.
• Troubleshooting Telco circuit for Travel Agency.
• Run Token Ring cable after site survey and make Token ring cable.
• Setup Internet and Emails for clients.
• Troubleshooting of printer hardware.