Systems Administrator Resume Profile New York, NY - Hire IT People

CAREER SUMMARY

Since moving into the Systems Administration role/function, I've taken on every task assigned to me and have sought out new tasks and responsibilities. I went after the role of primary AD/GPO SME and gained that function within a short time.

TECHNICAL SKILLS/KNOWLEDGE

Desktop XP, Vista, 7, some 8/8.1	VMWare GSX, ESX, ESXi, VDI, VSphere
Server 2003, 2008, 2008 R2, some 2012	Lotus Notes Client/Domino-v6, v8
Active Directory, DNS, GPO	Blackberry server/device support
DHCP, IPv4/IPv6	RSA software/tokens, Smart Cards, Certificates
DFS	RightFax
Fault tolerance/NLB/clustering	HEAT, ProjecTrak, Remedy, CA Unicenter
Remote access/VPN SonicWall, Citrix, Cisco	Citrix Client/Server-Xen, NetScaler, Access Gateway
Network LAN/WAN setup and troubleshooting	Some scripting for automation-VB, Powershell
Terminal Services Microsoft, Citrix

EMPLOYMENT HISTORY

Confidential

Systems Administrator

Responsibilities:

Total lifecycle administration of servers on SIPR/NIPR
User account creation/modification/deletion on SIPR/NIPR
Blackberry server access for support DISA
Access control-organization and user shares
Group Policy administration-STIG review, GPO implementation, customer impact on SIPR/NIPR
Print server administration
Email support for third-party system DISA -User/NPE on SIPR/NIPR
Update Knowledge Base articles SOPs/TTPs and assisted co-workers with their personal knowledge and skillsets
Support for 2 major locations and 20000 users, 200 physical and virtual servers
Interaction with posts/locations across DoD CONUS and OCONUS/Global
Gained some knowledge and experience of scripting, mostly VB and some Powershell to automate tasks

Confidential

Embedded Field Technician

Responsibilities:

Setup and configure machines and users as they transition from one site to another
Troubleshoot account login and smart card authentication CAC card and certificates for encryption
Support for 8000 users on campus in multiple buildings
Became an embedded technician for major command for US ARMY, RDECOM-CERDEC-HQ and its directorates, supporting day to day issues for 300 users including 2 SES Senior Executive Service
Troubleshoot hardware and software issues for laptops and desktops
Update Knowledge Base articles SOPs and trained co-workers and updating their personal knowledge and skillsets
Gained some knowledge and experience of scripting, mostly VB and some Powershell to automate tasks

Confidential

Senior Service Desk Representative

Responsibilities:

Assist with workload while transitioning to national/central Service Desk and decommissioning of local IT
Troubleshoot SecureDoc hard drive encryption and token certificate , Lotus Notes client 8.5.2
Support 800 users both on-site and remotely
Troubleshoot certificate services and VPN issues, along with self service passwords/logins issues
Update Knowledge Base articles SOP and trained co-workers and updating their personal knowledge and skillsets
Utilize SMS and third party software Bomgar to remotely connect and resolve issues

Confidential

Help Desk Analyst/Bridge Team

Responsibilities:

Support end user workstation and production applications, found problems with initial installations and applied tweaks/fixes
Troubleshoot RSA token/software client and server , Lotus Notes client 6.5.5 and 8.0.2 and extensive Junior level Lotus Notes/Domino Admin functions Domino Admin and Designer client , Citrix client/server issues
Support 100 servers physical and virtual both on-site at NOC and remotely at subsidiary offices
Supported 5000 users worldwide in 24/7 environment
Provide 2nd and 3rd tier support for subsidiary companies of WRBerkley Corporation 55 companies worldwide
Update Knowledge Base articles SOP and trained co-workers and updating their personal knowledge and skillsets
Gained some knowledge and experience of scripting, mostly VB and some Powershell
AD/DNS/DHCP troubleshooting

Confidential

Contractor

Responsibilities:

Support end user workstation and productive applications
Troubleshoot tickets and escalate as necessary to higher level teams
Work along with higher tiers to resolve and document issues and resolutions
Assist with move to new office building from 3 remote sites

Confidential

Systems Consultant

Responsibilities:

Provide for analysis level work, network design, Citrix and Microsoft implementations and upgrades
Provide higher tier support for customer in-house staff, consultation and recommendations after initial analysis of current environment
AD, Microsoft, and Citrix best practice implementations/recommendations
AD/DNS/DHCP troubleshooting for customer/client in-house staff
Support for internal IT staff for various small/medium/enterprise
Enterprise upgrades/migrations Citrix and Microsoft products, COTS

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Systems Administrator Resume Profile

New York, NY

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