Objective

Talented IT Business Analyst with more than 20 years of Information Technology experience in various industries including, government, banking, telecommunications, retail, package shipping and trade promotion seeking a diverse and challenging position with a small t mid-size company or government entity as a Business Analyst or Business Systems Analyst.

SUMMARY OF QUALIFICATIONS

• Experienced in serving as a liaison between the business and IT organizations.
• Able t analyze, design, and document requirements for new and existing IT solutions.
• Proven background completing projects under aggressive time constraints.
• Proven background in creating project documents.
• Proficient in facilitating meetings and discussion as needed during the project life cycle.
• Experienced in BMC Remedy.
• Excellent communication, analytical, interpersonal, and presentation skills.

TECHNICAL EXPERTISE

• Operating Systems: MS Windows all versions , Linux Suse, Ubuntu
• Virtual Machines: Oracle Virtual Box
• Systems Monitoring: BMC Patrol, TMART, WEBMETRICS, WEBTRENDS
• Applications: MS Office Suite all versions , MS Project, BMC Remedy, MS Excel, MS Word, MS PowerPoint, Visio, Borland Caliber, SQL Developer, SharePoint, Microsoft Assessment Planning Toolkit MAP
• Databases: MS SQL Server, MS Access, Visual FoxPro, Oracle
• Scripts: VBA, SQL, HTML, JavaScript

PROFESSIONAL EXPERIENCE

System Programmer Analyst

CONFIDENTIAL

• Business Analyst and Technical Lead on project t allow for uploading State of Tennessee Assets servers, desktop computers, laptop computers, tablets, printers, networking gear USBs, routers, switches and mobile devices int the Remedy Asset Tracking Module.
• Used Microsoft Assessment Planning toolkit t query State of Tennessee assets and gather server and desktop properties such as amount of memory, CPU, operating system and networking information for use in the Asset Management Project.
• Used SQL Server 2012 t query the data gathered by the Microsoft Assessment Planning toolkit and populate transactional spreadsheets supplied by BMC Remedy.
• Facilitated researching of all State of Tennessee in-house tools t track servers, desktop computers, laptop computers, tablets, printers, networking gear USBs, routers, switches and mobile devices and created report for management review.
• Facilitated research t ensure all Remedy CI's were mapped t the correct forms and all data was present in the forms.
• Created various Remedy Service and Change Requests t open ports and modify firewall rules t access servers.
• Facilitated meetings and worked with OIR-Remedy team, Security and Network members t accomplish goals related t the Asset Tracking Project.
• Lead Business Analyst on State of Tennessee project t create a framework for onboarding new agency Remedy customers,
• Lead Business Analyst on State of Tennessee project t create a Performance Evaluation framework related t system issue response and resolutions related t Service Level Agreements and determine through investigation, analysis the root cause of SLAs being missed and how t improve performance.

Business Process Analyst

CONFIDENTIAL

• Lead Analyst on project t audit and update USPS Help Desk Knowledgebase for hardware and software applications.
• Lead Analyst on project t audit and update USPS Remedy types and organizational groups.
• Lead Analyst project t project Infrastructure Capacity Planning t accommodate adequate hardware resources for USPS software applications including memory, storage, CPU and I/O.
• Developed MS Office Application t query WEBTRENDS database using VBA, SQL and accessing Oracle Database through and OBDC connection.
• Developed MS Office Application t query Oracle Capacity Planning Database using SQL Developer, VBA and SQL.
• Lead Analyst on projects t retire legacy USPS software applications.
• Create and execute Project Plans for Retired Applications.
• Lead Analyst on projects t decommission USPS Solaris hardware.
• Lead Analyst on project t create and update USPS run books for Project Phoenix USPS.COM and legacy applications.
• Lead Analyst on projects t create and update Standard Operating Procedures SOP for Project Phoenix and legacy applications.
• Facilitated meetings t gather information and resolve problems associated with USPS software applications and hardware environments.
• Create Change Requests, Service Requests and Help Desk Requests using Remedy t accommodate hardware and application problem tickets.
• Created software deployment plan for US Postal Service Project Phoenix.
• Maintained software requirements in Borland CaliberRM
• Translated Business Requirements int Functional Requirements.

VBA Developer Analyst

CONFIDENTIAL

• Responsible for developing new reports using MS Excel and VBA Macros.
• Capture and document user requirements.
• Create training materials and deploy new applications.

Web Designer, VBA Developer

CONFIDENTIAL

• Designed, developed, implemented and maintain an e-commerce web site for sale of pet supplies and gifts.
• Designed, developed and coded desktop application programs t accommodate and analyze Yaho Store sales and Internet traffic reports using Visual Basic, MS Access, MS Excel Macros, VBA and Visual FoxPro.

Adjunct Instructor

CONFIDENTIAL

• Taught college level courses in Visual Basic and Microsoft Office. Fall 2006 .
• Taught college level courses in Visual Basic and Microsoft Office, Fall 2005 .

VBA Developer, Associate Consultant

CONFIDENTIAL

• Researched core business function of company in finding business Information Technology opportunities with the Federal Government. This involves extensive use of the Internet and person t person contact with various government agencies and personnel.
• Met with PTAC and SBA personnel t accomplish core business objectives.

Developer, Programmer/Analyst

CONFIDENTIAL

• Performed Object Oriented programming in a team environment of software related t Trade Promotion Management, using Visual FoxPro, Visual Basic, SQL and VBA.
• Developed sales marketing tool using Visual FoxPr and PowerPoint-VBA
• Researched end-user requirements wrote program specs and developed applications.
• Developed technical and end user documentation.
• Participated in on going Quality Assurance and testing.
• Wrote test scripts for end user testing of Account Review Software.

Programmer/Analyst, VBA Developer

CONFIDENTIAL

• Performed Object Oriented programming using Visual FoxPro, SQL, and VBA related t developing an Employee/Corrections Officer Information, Employee Overtime, and Employee Training, and scheduling program modules relating t a prison shift command system.
• Researched end-user requirements, wrote program specs, and developed applications.
• Designed and developed reports based on end user requirements.
• Developed end user documentation.
• Developed scripts t use in testing.

CONFIDENTIAL

Programmer/Analyst

• Performed Object Oriented programming using Visual FoxPr and SQL related t developing Medical/Surgical and Mental Health program modules relating t a health quality improvement review system.
• Researched end-user requirements, wrote program specs, and developed applications.
• Created reports based on end user requirements.