Systems Analyst Resume Profile
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Lester, PA
Organizations
- Drexel Veterans Association Women in Computing
- Commuter, Graduate and Transfer Student Programs and Services Drexel Entrepreneur Association
- Drexel Institute of Electrical Electronics Engineers
Professional Experience
Confidential
Systems Analyst
- Support Sunoco web portal, including SSO, Internet access, Microsoft Windows 7 OS, and Maximo technical issues
- Created and designed Adobe PDF forms that improved SunocoNet Portal request process - forms now used company-wide
- Compile monthly reports that show IT Management trends in user metrics, support ticketing metrics, new initiatives, sever up and down-times
- Coordinated departmental IT Projects, including Text Messaging, Right Angle, Supply Chain, and created communication to keep end population informed of new initiatives and strategies within the team
- Train and manage new Co-op student workload
- Developed training and support documentation to build an effective knowledge management database, for example, documentation that teaches a new Co-op student how to setup new user accounts and log them into the database so it will be calculated in the monthly reports
Confidential
Work Study Technician
- Provided technical software, hardware and network problem resolutions, tested network connectivity issues, troubleshooting computer hardware issues, installed software
- Maintained all hardware and software systems for a class of 15 students
- Diagnosed and resolved end-user network, PC hardware problems, such as hard-drives, fans, power supply
- Performed installation of network cabling for a classroom
Confidential
Human Resource/Payroll Associate
- Computed wages, adjustments and deductions for a company of 150
- Processed new hires, resignations transfers and promotions
- Complied regulatory reports to show hiring and terminations trends
- Provided technical software, hardware and network problem resolutions and installations
- Maintained all hardware and software systems for 150 employees
- Diagnosed and resolved end-user network, and PC hardware problems
Confidential
Contracted IT Professional
- Performed installations of hardware and software for new computer setups
- Performed data migrations and backups using cables and software
- Collaborated in the relocation and expansion of the server room
- Collaborated and assisted with roll-out projects
Confidential
Quality Assurance Coordinator
- Supervised and trained quality assurance technicians in the day to operations
- Performed audits on government regulated files
- Collected data on critical incidents
- Coordinated medical coverage for clients
- Interviewed clients and perspective quality assurance technicians
- Prepared reports for audits
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