- Operating Systems: Windows Terminal Server, Windows NT/2000/2003/2008,2012, Unix System 5, Sun Solaris, Solaris X86, Citrix Metaframe/Winframe, RedHat Linux , Mac OS-X, Novell NetWare, Windows XP Pro, Windows Vista, Windows 7, Windows 8, Active Directory, Group Policies
- Networking: LAN, WAN, TCP/IP, WINS, DHCP, DNS, NIS, NFS, Active Directory, ISDN, DSL, Cable, Satellite, T1, Wireless E-Mail, Fax servers, Ethernet, Token Ring, Fiber Optics, ODBC, VPN, Wireless
- Security and Content Filtering:SonicWall firewall, SurfControl URL filtering, Macfee Total Virus Defense, Sygate Firewall, Sygate Office Network, Zone Alarm Plus, NAV Corporate Edition, Symantec Antivirus, Sybari Antigen, Brightmail, MIMESweeper, eTrust
- Network Application Software: MS Exchange, OWA, GroupWise, Arcserve, Retrospect, Ghost, MSM, Proteus, Blackberry Server, Facsys Server, 3Com Network Supervisor, Goldmine, Communigate Pro Email, Symantec Backup Exec, BrightStor, Faxback, Remedy, Magic, VMware, Hyper-V, Google Apps Connector for BlackBerry Enterprise Server BES , vCenter, ESX4.x-5x
- Database and Application Development: MS SQL 6.5/7/2000/2005,2008, MS Access, FileMaker Pro
- Internet: HTML, FrontPage, IIS, ASP, DreamWeaver, MS Sharepoint Portal
- Desktop Application Software: MS Office, MS Outlook, PCAnyWhere, AT T VNC, Visio, Adobe Photoshop, Adobe Acrobat, Adobe Illustrator, QuarkXpress, MS Project, Adobe ATM, ProjectCentral, Flash Player
- Financial Applications: Solomon, MS GreatPlains, Data Pro, BankPlus, Report Writer, FRx, Clients and Profits
- Hardware and its Management: IBM, HP/Compaq, Apple, Dell, Toshiba, Sony, Clone systems, Cisco, 3Com, Bay Networks, APC, Gateway, Blackberry devices, Palm Pilot, HP Blade servers, HP storage servers, EMC SAN systems, Dell OpenManage, HP SIM
- Cloud Services: Office 365, Google Apps
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| Confidential System Engineer - As a member of the NPSMicrosoft Practice Group, was responsible for supporting the implementation of Microsoft Business Productivity Online Systems BPOS , Microsoft Office 365, and Google Apps cloud computing. Focused in the areas of Active Directory, Exchange, Outlook, and Blackberry Enterprise server BES and mobile devices. Supported RFI proposal efforts
- As a team member for the project implementation of Office 365 provided technical assistance in the Active Directory and Exchange as required
- Participated in technical discussions with a Microsoft Deployment Consultant and the customer
- Organized meetings with the customer to ensure that tasks and configuration documentation were correctly understood and that delivery of tasks and dates were clear
- Attended internal meetings within CSC and Microsoft to discuss deliverable plans, strategies, and resolve technical problems
- Provided status reports on tasks completion and other related project events
- As part of the EMS365 migration team assisted with the Office 365 D-ITAR migration from Lotus Notes to Exchange Online in support of 60,000 FAA users across the US
- Assisted the customer in completing technical discovery questionnaires and surveys. As a team member participated in reviewing FAA customer configuration requirements and technical discussions about existing Active Directory implementations, account provisioning and management for FAA
- Organized and conducted technical working sessions and discussions with Microsoft and FAA leading to the completion of technical project tasks related to Active Directory and Exchange
- Provided technical assistance in the creation of test accounts, the configuration of test computers for Microsoft service testing, and in Active Directory cleanup and remediation
- Participated in the Active Directory day-to-day activities in connection to the O365 built. As a team member worked with cross-functional groups to complete tasks related to the Lotus Notes and Exchange on premise migrations. Participated in internal Team CSC meetings as the Active Directory lead to address project technical issues in the areas of responsibility
- As a key contributor on the Google Gmail migration team assisted with the Google Apps Gmail and BES migrations from MS Exchange in support of 11,500 users at USAID in more than 80 countries worldwideprovided tier-3 technical support as required
- Responsible for migrating users to Gmail, building the BES infrastructure, and developing self-provisioning processes that will enable USAID end users to migrate their Blackberry devices from BES for Exchange to Google Gmail. The areas of expertise for the project were in Active Directory, Exchange, and BlackBerry Enterprise during mailbox, BES server and handheld device migrations to Google Apps
- Upgraded existing Google Apps Connector for BES GBES servers and customized GBES GAL stored on these servers to meet USAID requirements
- Produced technical documentation for GBES system changes and processes
- Planned and documented the user migration from BES for Exchange to Google Apps Connector for BES servers GBES servers
- Performed daily administration tasks on GBES servers, user accounts, and handhelds during the migration.
- Supported Active Directory, Microsoft Exchange, Microsoft Windows Operating Systems, Microsoft SQL, and Microsoft SharePoint for the U.S Department of Homeland Security DHS , DHS Cloud IP project. Familiarized with the virtualization technologies and main components implemented to support the development infrastructure for DTaaS
- Assisted in the creation and maintenance of system catalog items on the DTaaS development lab before sending them to customer's production site
- Installed and configured Active Directory Domain Controllers, Exchange servers, Windows Operating Systems, and MS SQL servers on VMware virtual machines and provided step-by-step installation procedures
- Performed security hardening following DHS security baselines based on FISMA compliance, identified its impact on Windows servers and workstations running different versions of Operating Systems and MS SQL and performed recovery actions to return broken functionality to normal
Confidential Network Administrator/Systems Engineer - Technical Site manager for this location
- Supported 250 users in a multi-site network environment running Windows 2003 AD and Windows XP Proworkstations
- Maintained Dell servers, workstations, printers, faxes and copiers
- Supported all aspects of Windows 2003 Active Directory, DNS, DHCP, WINS
- Provided 2nd tier helpdesk support. Used proprietary help desk software to monitor and track service calls
- Worked directly with the site client to ensure that day-to-day technical problems were resolved and technical tasks were completed
- Maintained systems security by the way of patching, running Windows firewalls, managing McAfee anti-virus ePO, and backups with Backup Exec
- Planned, organized, and implemented special projects
- Worked on Windows 7 upgrade
- Supervised six technical people
Confidential PC Analyst/Mathematics Adjunct - Provided computer, printing, and applications support for PGCC's Math Learning Center
- Managed lab computers using NetSupport School
- Assisted students in enrolling to publisher's websites as required the courses they are enrolled
- Assisted students in resolving problems and issues with the publisher's sites and software
- Provided one-to-one ad-hoc instruction for a variety of Math courses offered by PGCC such as Intermediate Algebra, Finite Math, Introduction to statistics, Business Statistics, College Algebra, Calculus, Probability, Physics and other in the Math Learning Center
- Worked as a Mathematics Adjunct providing mathematics instructions to PGCC students in a classroom environment. Courses taught are Intermediate Algebra, College Algebra, and Probability
- Prepared syllabus and/or first day handouts as per Math Department's guidelines
- Prepared course schedules, quizzes, tests, exams and homework according to course objectives
- Used publisher's tools such as CourseCompass, Blackboard, TestGen, WileyPlus, and CengageNow
- Used PowerPoint Presentations, white board, projectors, digital boards, and graphing calculators to delivery course content
- Monitored students' learning progress and attendance
- Provided progress feedback to students in a timely manner to increase learning success and prevent early withdrawals
Confidential Sr. Windows Systems Administrator - Supported NOAA's POES, GOES, DMSP, and Jason 2 missions with Ground Systems running Active Directory Windows 2003/2008/XP, Sun Solaris, and VMS
- Maintained ground systems' hardware and software
- components and supported all aspects of Windows 2003/2008 Active Directory in multi-domain, multi-site environment
- Performed daily system checks to insure they were operational
- Analyzed and recommended hardware and software solutions
- Maintained system documentation, server builds, SOPs, and served as the liaison between Change Management and Security groups. Followed security and CM processes, and procedures during new and existing implementations, fixes, and mitigations
- Worked with ISSOs and security groups to detect, remediate vulnerabilities and mitigate security risks. Used Altiris, WSUS, MBSA, imaging software, Symantec Backup Exec, and McAfee to accomplish major security tasks and data protection
- Maintained MS SQL 2000/2005 server databases and various storage solutions: SAN, NAS, and direct attached including MS clusters
- Installed, configured and maintained Windows infrastructure components such as DNS, DHCP,WINS, and DFS
- Worked on the implementation of systems upgrades to improve their availability, efficiency, and effectiveness of client and server support
- Provided technical guidance to team members
- Attended organizational and technical internal meetings as it was required in representation of the Windows Administration team and of OSO's representation in multi- organizational meetings
- Worked with senior team members to architect, facilitate, and propose designnew systems and processes
- Supervised and recommended server hardware and software problem resolutions
- Monitored system performance and recommended enhancements
- Worked with internal and external team members and Government Leads to develop and implement policies, procedures and technologies
- Worked on special projects
Confidential Technical Services Manager - Led the operations and management of the MS Exchange 2000 messaging systems, Windows 2000 AD Domain Controllers and Novell Netware servers and served as the primary POC for issue management and operational status for thesesystems
- Provided remote messaging support with a team of nine 9 Engineers to 2,000 users and 75 sites in the US
- Responsible on a daily basis for status reporting, operational reporting, project planning and all other issues related to management of the messaging system
- Provided technical supervision, leadership, mentoring and guidanceto nine team members
- Monitored incoming support tickets using Magic
- Staffing, scheduling, project planning, logistics and overall contract management from the team perspective
- Ensured that SLAs were met and that the team operated as maximum efficiency at all times
- Interfaced directly with Government Leads on planning and logistics issues to ensure that schedules were met
- Worked with senior team members to architect, facilitate and propose design and review new systems and process improvements
- Performed Exchange 2000 and Active Directory 2000/2003 system installation, configuration and management
- Evaluated, tested and recommended server hardware and software problemresolutions
- Monitored system performance and recommended enhancements
- Worked with internal and external team members and Government Leads to develop and implement policies, procedures and technologies
- Worked with senior team members to develop and maintain system documentation
- Supervised troubleshooting tasks and support for MS Operating systems 2000/2003, IIS, MS Exchange Server 2000, Mail Routing and retrieval, DNS, WSUS, MS SharePointand non-Microsoft messaging solutions for email such as eTrust, BrightStor, and Blackberry server and handhelds
- Managed the implementation of infrastructure upgrades to improve ability, efficiency and effectiveness of customer server support
- Served as the liaison between Change Management and Security groups and ensured processes, and procedures were followed. Maintained relevant documentation
Confidential Sr. Messaging Engineer - Led the operations and management for the messaging systems and served as the primary POC for issue management and operational status for the entire messaging system
- Provided remote messaging support with a team of four 4 engineers to 3,500 users
- Served as the On-Call Messaging Engineer for the 24x7x365 operations
- Responsible on a daily basis for status reporting, operational reporting, project planning and all other issues related to management of the messaging system
- Provided technical supervision, leadership, mentoring and training to Messaging Engineers and Operations Engineers
- Assigned tasks to team members using a Remedy system
- Staffing, scheduling, project planning, logistics and overall contract management from the team perspective
- Ensured that SLAs were met and that the team operated as maximum efficiency at all times
- Interfaced directly with the Messaging SMEs on planning and logistics issues to ensure that schedules were met
- Architected, facilitated and proposed design and review of new systems and process improvements
- Performed Exchange 2000 and Active Directory 2000/2003 system installation, configuration and management
- Troubleshot and resolved server hardware and software problems
- Monitored system performance and recommended enhancements
- Developed and implemented policies, procedures and technologies
- Developed and maintained system documentation
- Performed complex tier 3 troubleshooting and support for Microsoft Operating systems 2000/2003, IIS, Microsoft Exchange Server 2000, Mail Routing and retrieval, DNS, and non-Microsoft messaging solutions for email migrations such as SAV, Brightmail, MIMESweeper, Antigen, MS SharePoint, Polycom, Microsoft Operation Manager, Veritas Backup Exec, Blackberry, and WSUS
- Evaluated and tested new messaging products, service packs and hot fixes in a lab environment
- Managed the implementation of infrastructure upgrades to improve ability, efficiency and effectiveness of customer server support
Confidential Messaging Engineer for the Office - Participated in the design and review of new systems and process improvements
- Provided support for mission critical system roll-outs, Microsoft migration services, and system configuration and implementation
- Performed Exchange and Active Directory system installation, configuration and management
- Troubleshot and resolved2nd Tier hardware and software problems
- Monitored system performance and recommended enhancements.
- Developed, managed and implemented policies, procedures and technologies
- Developed and maintained system documentation
- Performed complex tier 2 troubleshooting and support for Microsoft Operating systems, IIS, Microsoft Exchange Server, Mail Routing and retrieval, DNS, and non-Microsoft messaging solutions for email migrations
- Evaluated and tested new messaging products, service packs and hot fixes. Managed the implementation of infrastructure upgrades to improve ability, efficiency and effectiveness of customer server support
- Followed through with escalated issues to ensure resolution within the appropriate time frame to meet customer expectations and SLAs
- Assisted the Operation Engineers with backup scheduling, monitoring, and problem resolution
- Assisted the Sr. Messaging Engineer in managing, monitoring and planning for Exchange databases and ongoing maintenance
- Assisted the Sr. Messaging Engineer in managing, monitoring and planning for Outlook Web Access OWA server performance, services and ongoing maintenance
- Assisted the Sr. Messaging Engineer in managing, monitoring and planning for messaging virus scanning strategies, execution and ongoing maintenance
- Assisted the Sr. Messaging Engineer in managing, monitoring and planning for messaging anti-spamming strategies, execution and ongoing maintenance
- Assisted the Sr. Messaging Engineer in managing, monitoring and planning for collaboration applications support and ongoing maintenance
- Assisted the Sr. Messaging Engineer in managing, monitoring and planning for the security posture of the message environment, patching and administrative security.
- Provided 2ndtier support for messaging backups and restores using Veritas Backup Exec
- Provided2ndtier support for Exchange administration and Active Directory groups, permissions and user rights as they pertain to messaging
- Provided2nd tier support for Remedy ticket problem resolution and escalation including the monitoring and responding to tickets assigned to the Com-Email pertaining to messaging
- Established, maintained and followed the standards for messaging related servers and core infrastructure servers.
- Built servers related servers from parts to operational status including the load of the OS and applications in a lab environment in preparation for major upgrades, updates and new product evaluations
- Provided technical supervision, mentoring, leadership and training for the Operations Engineers
Confidential Systems Administrator - Set up, configured, and supporteda Mac/Windows internal network
- Developed and maintained all systems, applications, security, and network configurations
- Troubleshot network performance issues and created and maintained a disaster recovery plan
- Maintained and supported Mac OS X servers, workstations, printing environments running RIP servers, and peripherals
- Supported Windows and Mac desktop applications such as MS Office, McAfee, Norton Antivirus Corporate Edition, Adobe Creative Suite, Macromedia Flash and Dreamweaver MX, and Retrospect Backup
- Recommended upgrades, patches, and new applications and equipment
- Provided technical support and guidance to users
- Supported and maintained e-mail and financial applications:Communigate Pro, and Clients and Profits for Mac respectively
Confidential Network Field Engineer - Provided technical assistance to small and mid-size clients in the areas of VA, MD and DC
- Supported Novell, Windows, and Mac network environments. Some of them were mixed environments including home support
- Supported DSL, Dial up and wireless offices. Firewalls, hubs, switches, and routers
- Maintained and supported servers, workstations, printing environments, and peripherals during client visits or remotely
- Supported Windows and Mac desktop applications such as MS Office,McAfee, Norton Antivirus, Adobe Photoshop, Illustrator, and Veritas Backup Executive Exec
- Supported Windows NT, and 2000/2003 Active Directory
- Provided Information Systems consulting for small to med-size businesses
- Supported and maintained MS Exchange 5.5, 2000 and 2003 servers and Windows and Mac e-mail clients
- Provided helpdesk support from the office to the clients using desktop streaming, PCAnywhere, VNC, and Citrix servers and clients
Confidential Software Engineer - Provided technical assistance to users in a Windows NT/2000 environment running MS Office applications and Lotus Notes 5.5 e-mail system using Blackberry servers and handheld devices
- Worked with software installations and configuration, user moves, and security patches
- Resolved hardware, software, and network printing problems
- Managed help desk incidents using Remedy system
- Created IS documentation
Confidential IT Director - This position was a mix of supervisory and intensive hands on responsibilities
- Evaluated, proposed, and implemented IT solutions based on Microsoft and Apple products
- Designed, installed, configured, implemented and maintained a LAN/WAN based on Windows NT/2000/2003 servers and clients
- Integrated MS Exchange 5.5 in a Mixed windows 2000/MAC environment
- Upgraded, and maintained MS Exchange from 5.5 through 2000 to 2003
- Supported PC and Mac e-mail clients for office and remote e-mail access through OWA and HTTP
- Designed, implemented and maintained Windows Active Directory
- Applied group policies for desktop control, software installations, and upgrades
- Established long term needs for information systems, and plans strategy for developing systems and acquiring hardware to meet application needs
- Re-structured and managed a 100 user Windows NT, MAC LAN/WAN to create efficiencies and minimize downtime to almost NONE
- Developed and implemented Internet, E-mail, application, and disaster recovery policies and procedures
- Re-organized application development systems to utilize coding standards, version control, testing and quality control systems resulting in a 30 cost reduction in application deployments
- Designed, installed, configured, implemented and maintained a wireless E-mail system using Blackberry servers and handheld devices
- Directed efforts to migrate internal PowerBuilder financial application to MS GreatPlains
- Performed 2nd tier help desk support
- Directed a group of 5 technical staff plus contractors
Confidential Network/ Financial Applications Consultant - Produced technical documentation for customers
- Assisted customers with network site surveys, installation, configuration, and support for Solomon software
- Provided Windows support to internal and remote clients
- Assisted in the preparation of project proposals and pre-sales assistance
- Provided support for MS Exchange e-mail servers and clients
Confidential Network Administrator/IT Consultant - Managed IT systems for 100 users based on Windows NT LAN/WAN for MagellanHealth Corporation America's leading managed behavioral health and wellness company
- Provided software and hardware support to users
- Managed proprietary applications created with Visual Basic and MS SQL
- Provided support for MS Exchange e-mail servers and clients
Confidential Novell/ NT Network Manager - Managed LAN/WAN installation, configuration, and support Novell, MAC, Windows NT for 250 users in a 24/7 network environment
- Designed, planned, and provided network services to four interconnected sites in Washington DC and New Jersey
- Participated in IT budgeting process
- Reduced servers downtime by implementing the first in the company fault tolerant system which was successfully adopted later at other locations
- Participated in the design, planning, and implementation of the needed IT infrastructure for other locations
- Managed IT staff
- Provided server and client support for Lotus cc:Mail e-mail system
Confidential Team Lead/ Senior Novell Netware Engineer / USDA - Performed network upgrade of a Novell network in according to a contract awarded by US Department of Agriculture/Rural Development with high accomplishments allowing the company to secure a five year support contract extension
- Supervised a 50 user Novell, NT, UNIX LAN installation, configuration, and support
- Provided user training
- Provided technical assistance to other awarded IT contracts
- Created technical documentation for the site
- Performed project planning, scheduling, tracking and reporting
- Supervised two technical engineers
- Provided e-mail support in a GroupWise e-mail system
Confidential Novell/NT Network Engineer - Provided technical support and field service to customers
- Assisted customers in networking software and computer hardware,LAN designs, systems planning, installations, configurations, upgrades, administration, and troubleshooting
- Prepared project proposals and provided pre-sales assistance
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