Systems Administrator Resume Profile

PROFESSIONAL EXPERIENCE

Confidential

Release Manager/SCCM Administrator

Primary role as a software Release Manager for HSBC North America operations
Managed large software rollouts using Microsoft SCCM 2007 in a large disperse environment 20,000 workstations/laptops across North America
Acted as a Regional Gatekeeper ensuring all corporate standards for procedures and approvals were observed to bring software to the production environment
Liaison between Business Units and Packaging team to facilitate application packaging
Performed QA checks on software packages, providing guidance to packaging team as needed to correct defects
Arranged and monitored User testing of software packages
Managed and allocated resources for testing environment
Assisted Desktop staff with deployment automation using SCCM management tools during sensitive, complicated and large scale software rollouts
Provided 3rd level Support for software deployment system PC agents and lower level SCCM infrastructure
Facilitated recertification of software package library for Windows 7 migration in addition to work on new software titles
Worked daily with staff from multiple countries

Confidential

Systems Administrator

Supported Windows XP/Win 7 Workstation and Windows 2000/2003/2008 Server
Evaluated and selected new software via interaction with Business Unit staff, external vendors and support staff as well as laboratory Proof of Concept
Assisted Senior Engineering staff in supporting Engineering Lab infrastructure. This included setup and configuration of physical and virtual servers and workstations as needed for various POC and R D work.
Integrated new and upgraded client server and web based applications into existing infrastructure while maintaining functionality of legacy software
Installed and configured both the client and server side of applications
Worked with all aspects of client server applications including network TCP IP configurations, ODBC settings for database access and Active Directory configurations for Group Policy, software configuration and permissions to access network resources
Documented configuration of software for use by other levels of support staff
Created software installation maintenance scripts DOS, VBscript, PowerShell, AutoIT for MSI, InstallShield, Wise, VB, Java and other custom installers.
Repackaged software as needed to facilitate silent installation scripting CA Unicenter Packager
Created and maintained cross platform virtualized applications using VMware ThinApp
Proactively monitored software management suite for performance issues and resolved problems as needed
Acted as technical mentor for Engineering and Desktop Production support staff, trained Desktop staff in use of software management systems and provided ongoing support for daily deployment and maintenance tasks
Developed and implemented desktop software delivery and support workflow as part of departmental reorganization efforts
Assisted Desktop staff with deployment automation using CA management tools during sensitive, complicated and large scale software rollouts
Administered Windows Patch Management Microsoft WSUS including operation of WSUS servers, monthly review and approval of newly released patches, monitoring of deployment process, remediation of failures and monthly reporting of status
Routinely engaged in after-hours week-end support for deployment maintenance projects as well as random break fix issues

Confidential

Installation and configuration of workstation hardware and software
Creation and maintenance of Workstation OS image Ghost, Microsoft ImageX
2nd level break/fix support for Windows Workstations and VAX terminals
Print Server Administrator Windows 2000 and Linux server platforms
Installation and maintenance of network cabling
Assisted end users as needed with software issues

Confidential

Computer Systems Consultant

Consultant Technician Owner
PC sales, service and support, Small Business and Residential service.

Confidential

Computer Systems Consultant

Consultant Technician Manager
PC sales, service and support, Small Business and Residential service.
Daily operations management of retail outlet

Confidential

Assembly Technician

Assembly, Testing and Repair of Medical Equipment in ISO 9001 shop

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