EXPERIENCE:

Confidential

Senior Engineer Client Technologies

• Responsible for management and administrator of various client-side systems with an emphasis on compliance and security
• Primary LANDesk administrator for management of 3000 workstation and VDI endpoints
• Created software deployment packages, coordinated deployment of Windows and 3rd-party software patches, Powershell scripts used automation/configuration, maintained OS images
• Administrator for Citrix XenDesktop, McAfee ePolicy Orchestrator
• Currently implementing MDT2013 with WDS as a run-up to SCCM 2013 implementation

Confidential Sr. Systems Administrator

• In addition to the Desktop Engineering Specialist role, provided operational and on-call support at corporate, remote and data center locations. Ensured maximum up-time by following change control processes, providing detailed documentation and communication. Administer Windows 2003-2008R2 physical and virtual servers during troubleshooting, weekly maintenance windows and scheduled outages.
• Evaluated and implemented whole disk encryption for workstations in order to meet state mandates regarding the handling and security of personal information
• Built, configured, tested and managed Linux-based PGP Universal Server that integrated into Active Directory
• Automated PGP agent deployment and workstations enrollment
• Assisted with implementation and training of ManageEngine's Desktop Central as an SCCM alternative solution to gain better control over PC configuration life-cycle and patch management
• Used DesktopCentral for workstation and server OS and 3rd-party patching configuration and software deployments, inventory and reporting
• Implemented SAP Installation Server and Administrator console to better manage the software lifecycle of the SAPgui front-end on all workstations
• Administer server print queues and Xerox multifunction WorkCenters for all printing, document scanning and file transport needs
• Opened high priority and critical support calls with vendors such as Microsoft, Symantec and Dell enterprise level support troubleshoot and facilitate support through to resolution
• Managed servers, workstations and Cisco switches on a weekly basis using ADUC, ADSS, Group Policy Management, Terminal Services Management, Citrix Access Mgmt Console, VMware vCenter Server, Cisco IOS, Dell OpenManage

Confidential Desktop Engineering Specialist

• Responsible for management and security of over 3000 Windows workstations located throughout a corporate headquarters and 50 remote offices
• System Center Configuration Manager administrator
• Created and tested software packages for companywide zero-touch silent deployments
• Created custom configurations and installations with VBscript and Powershell script functions
• Modified build-in reports and created custom queries for inventorying needs, asset management and to verify license compliance
• Create and maintain Windows images for various business units
• Built custom Windows XP/7 images using Universal Imaging Utility UIU by Big Bang LLC using Symantec Ghost and Windows Automated Installation Kit
• Evaluated new deployment technologies from Dell web-based Image Management portal ImageDirect to Altiris Deployment Solutions before selecting and implementing Microsoft MDT2012 as a low cost alternative
• Utilized ImageX, SDK, Windows SIM and MDT2012 to create and manage all x86/x64
• Windows 7 images within a LTI environment
• Symantec Endpoint Protection administrator
• Responsible for SEP Management Console and SEP client upgrades and support
• Managed policies for LiveUpdate, scan schedules and any required endpoint exceptions
• Managed workstation and laptop lifecycles. Anticipated new product releases tested and certified new models for use on corporate standards
• Managed Windows patching through WSUS on a quarterly basis for all workstations
• Provide advanced OS and software support facilitate support from outside vendors when necessary

Confidential Manager, Desktop Services

• Establish and reviewed annual goals and performance expectations for team members
• Lead IT initiatives for reducing on-site installation time and delivery costs through implementing Dell custom factory integration services
• Responsibilities include: -Provide team leadership and work performance evaluations as required - Develop and manage working relationships with other departments, groups and personnel - Participate in the development and implementation of processes that improve efficiency and productivity
• Managed initiative that migrated over 300 workstations within 30 offices into a Citrix ICA environment. 10 week project accomplishments include:
• Collaboration with CompuCom Systems, Inc vendor and their onsite technicians
• The timely coordination of securely moving all local workstation data back to a centralized, corporate Citrix server farm
• Re-imaging and configuring all workstations into a thinner, more secure OS platform
• The design and implementation of group policies that secured and enforced Citrix only access
• Created process and support documentation in an effort to gain a higher degree of standardization with respect to overall desktop support processes and policies
• Refined support procedures, introduced policy statements that better defined the level of support provided by the Desktop Services group
• Collaborated with various departmental groups in the creation of a standard Windows XP image containing a standard set of business applications, 3rd-party software and various configurations
• Reviewed relevant reporting metrics to measure work output and help identify trends

Confidential Desktop Support Analyst

• Managed the resolution of 2nd and 3rd level desktop issues throughout the enterprise
• Performed executive support for the owners and executive committee members support included onsite visits to residences
• Assisted with various roll-outs including Windows 2000, XP, Office2000/2003, various SAPgui Frontend versions, Blackberry mobile devices, Dell desktop and laptop hardware
• Traveled nationally to remote offices to secure assets, move infrastructure and assist with circuit cut-overs during office moves, expansions and closures
• Built and maintained Windows 2000 and XP images for different lines of Dell computers for enterprise wide deployment using Symantec Ghost
• Served as primary point of support for several internal legacy systems and applications