Systems Process Engineer Resume Profile

Summary

I prefer working with smaller groups in a team oriented environment that can provide new and challenging experiences as well as stability and job security. I function best when my experience is utilized and my feedback is appreciated.

Career Highlights

Systems Process Engineer

Troubleshoot and resolve Staff, Faculty PC issues and account problems
Adobe Connect rollout , Java, Colleague, BlueQuill coursework objects, recordings, training users
Re-image campus computers
Remote access using DameWare and Bomgar
Specialised Audio/Video setup training
Route, open and close helpdesk tickets via Service Desk Plus V9

PC Service Support

Active Directory add and remove computers
Image computers and then encrypt for protection
Customize software configuration based on group user is in
Assist in classroom set up and troubleshooting
Configure and ship iPhone5 to end users
Repair HP laptops and desktops

Jr. System

Day to day maintenance of Windows 2003/2008 servers. Monthly maintenance patch and updates
Active Directory user configuration
Break-fix Dell and HP desktop workstations
Configure and Install Shoretel IP phones
Configure and Install IP security cameras
PC imaging using Norton Ghost
Configure Symbol RF scanners.
Train temp help for peak season and employees as needed.
Assist in troubleshooting network issues and outages

Field Service Associate

Used Microsoft Windows 7, Office 2010, and IBM Lotus Notes
Utilized network KVM to prepare new machines for deployment
Upgraded physical hardware to industry specifications
Recovered user data and re-imaged machines
Diagnosed and repaired local and network printers
Configured Linksys wireless routers for end users
Configured Fiberlink E360 and Cisco VPN

Confidential

Used Microsoft Windows XP, Office 2003, and Outlook
Diagnosed and repaired Dell and Lenovo Desktops and Laptops
Configured new computers and deployed for the GRAPE project
Configured proprietary business applications for enterprise use
De-installed old hardware and disposed with 3rd party vendor
Diagnosed and repaired network server hardware
Installed and tested operating systems Linux Novell SuSE, Knoppix

Confidential

Maintained a 4 hour SLA to meet client expectations
Performed routine printer maintenance for Columbus City Schools
Confidential
Utilized HP Openview to apply configuration templates to PBX/Fiber switches
Travelled to client locations to confirm successful hardware installation
Coordinated with Network Operations Center to verify connectivity

Systems Process Engineer

Documented and implemented end-to-end process for PC Desktop, laptop, and server integration
Trained technicians on newly documented processes
Responsible for Qwest Communication's T1 line and equipment
ISO 9001 certified

Systems Integrator Technician

Integrated hardware and software in a custom configured PC compatible or Apple Macintosh system
Interfaced with customers and vendors to resolve compatibility issues
Supervised 20 System Integrator Technicians - problem identification/resolution, resolve problems encountered by new and junior level technicians, trained technicians on new configurations
Redesigned, documented, and implemented end-to-end de-configuration process
Became proficient using WMS software and scanning software
Volunteered and served on employee safety committee
ISO 9002 certified

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