Technical Support/ Network Support Resume Profile Durham North Carolina - Hire IT People

TECHNOLOGY SUPPORT ANALYST

Multifaceted, highly motivated Desktop support specialist with corporate and professional skills, seeking opportunity with a dynamic organization looking for a top flight technician who is eager to be a part of their organization, and implement professional and experienced proficiencies in customers service, Strong skills in hardware, and software support, and finally network administration.

AREAS OF EXPERTISE
Customer Service	Computer Management	Oral Communication
Client Satisfaction	Printer Maintenance	Help Desk Support
Exchange Support	Hardware Installation	Problem Solving
Computer System Setup	Software Installation	Network Support
TECHNICAL PROFICIENCIES
Software	Microsoft Office 2000-2013, Adobe CS3-CS6, Service Center, Remedy, Webex, Manage Active Directory Accounts
Platforms	Windows 8, Windows 7, Vista, XP, 2000, Mac OS X 9-10.8
Hardware	Laptop Repair, Desktop Repair, Blackberry, Android, iPhone network support
CAREER MILESTONES
My career milestones consist of be advancing to a Webex Administrator for Cisco systems, where I also was given a project to write the support documentation for training. I also started my own company The Computer Doctor where I serviced several businesses, and had a growing cliental. And my biggest passion of opening a Technology Center for at risk kids where I taught basic computer skill, web design, and PC repair.
PROFESSIONAL EXPERIENCE
Confidential Technical Support/ Network Support Windows 7 Migration including the installation of client software Responsible for adding clients desktop, and laptops to the domain Accountable for troubleshooting network connectivity issue. Configured and trained client on email, softphone, and email use. Supplying phone support for remote users on Connectivity, softphone, VPN, and email issues. Repairing any hardware and software issues Microsoft Office and Exchange support Confidential Level 2 Technician/ Shift Lead Manage 3 employees during third shift business hours. Delegated responsibilities and breaks to employees. Provided phone support to over 10,000 customers, supporting clients shipping software. Responsible for printer and network connectivity issues, troubleshooting and repairing VPN issues. Provided support for FEDEX remote computer stations located around the world, with issue pertaining to printer, software and remote connectivity issues, and also shipping kayos support. Confidential Global Support Specialist Responsible for troubleshooting Outlook, Exchange, and Vault Server Issues Manage Active Directory user accounts Provided email support and mobile phone support Android, Blackberry BES server support Responsible for mapping network drive and printers Provided remote support for users with VPN, Webex, and remote conferencing connectivity issues Delivered Citrix and Trusteer Rapport support for Windows and Mac laptops Provided Mac Support OS 10.5 and greater Created trouble tickets through Remedy ticketing system. Resolved customer issues within agreed upon Service Level Agreements Maintained a 83 fix rate without escalation Confidential GTRC Analyst Troubleshoot and isolate issues around network access by analyzing TCP/IP protocol configurations Managed users access permissions by utilizing Active Directory tools Resolved printer issues, exchange issues and manage network account services issues ECT 800 series routers support Connected backup support Webex Administrator Supported Webex Connect and Webex conferencing accounts Provided laptop and desktop repair and service Dell Support Technician VIOP, IP Communicator, UC Integration Phone Created trouble tickets in Remedy Supported Unity Call System Replaced LCD Screens, Motherboards Hard Drives Performed software Install Service Desk Specialist Troubleshoot network connectivity issues Manage Active Directory user accounts WAN LAN configuration, TCP/IP, DHCP and DNS configuration, VOIP, Wireless Network configuration, Cisco and Nortel Router Configuration, Exchange Server, Win CE, Palm Active Directory, Network Security, Manage Novell Accounts, Citrix Accounts, Network Administrator Technical Support/ Network Support Workstations, and laptops configuration, printer Support Troubleshoot network connectivity issues, WAN LAN configuration, TCP/IP,DHCP and DNS configuration. Exchange, Active Directory, Network Security support Troubleshoot network connectivity issues WAN LAN configuration, TCP/IP,DHCP and DNS configuration, voice over IP VOIP , Hardware/ Network Technician Drives replacing switches, hubs, cabling, and installation of Windows Vista, Windows XP, and Microsoft Office. Troubleshoot and repairing hardware issues, such as network cards, memory, motherboards, backing up data and replacing hard VOIP, Wireless Network configuration, Cisco and Nortel Router Configuration, Exchange Server, Troubleshoot and repairing, hardware issues, such as network cards, memory, motherboards Back up data Replaced hard drives, switches, hubs cabling Installation of Windows Vista, Windows XP, Microsoft Office.

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Technical Support/ Network Support Resume Profile

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