I. T. Professional

• Windows Server Administration Network Administration Help Desk Support
• Hardware/Software Installation and Configuration End User Training
• Web Programming and Production Web Design Creative Solutions Customer Service

Technical Skills

Operating Systems: Windows 9x/XP/NT/2000/7/8.1, Windows Server 2003/2008/2012, UNIX, OSX, CentOS 5

Applications/Services: Microsoft Exchange 2010, Active Directory, VMWare, IIS, Office365, McAfee ePO, Cisco ASA 5500 ASDM, Cisco AnyConnect VPN, Threat Management Gateway TMG , WDS, WSUS, Microsoft Office Suite 2003-2010, Backup Exec, Citrix, Visual Studio 2008-2010, Aptana, IPMonitor, Intermapper, Raritan Virtual KVM, SiteScope, Dreamweaver, Adobe CS3/CS4, Photoshop 6/7, Joomla, WordPress, Plesk, SmarterMail, Flash, WinSCP, SVN, Netscape/Mozilla, Google Chrome, Ultra Edit 32, Notepad , Emacs, VI, WinAce, WinZip, Stuff It Expander, AutoCAD, WebEx, SalesForce, BugZilla, WHMCS, Helpstar, Autotask, DHCP configuration, DNS configuration, WiFi infrastructure configuration, deployment and troubleshooting

Languages: VB.NET, JavaScript, HTML, CSS, SQL, Visual Basic 6.0, VBScript

Databases: Oracle 8i, Access, PostgreSQL, MYSQL, SQL Server2008

EMPLOYMENT

Confidential

• Support 100,000 patient provider network throughout 35 offices in greater Capital Region.
• Field support for network operations team including on-site hardware troubleshooting and replacement/deployment.
• On-site diagnostics/repair of computer systems, printers, fax machines, and other peripheral devices including multi-function units.
• System Imaging - imaging of multiple models of Lenovo and Apple systems using various methods including SCCM.
• Basic system diagnostics and repair - request service and repair for defective/broken devices. Minimal repair work carried out in-house memory replacement, laptop keyboard replacements.
• Support electronic health records system - end user support and installation of AllScripts' EMR system for clinical staff.
• Active Directory User Account creation/maintenance.
• Microsoft Exchange account creation and user mailbox support.
• Installation configuration and support of Microsoft Windows 7 SP1, Office 2007 and 2010.
• iOS support and system deployment for iPads iPad2 and iPhones 4s, 5, 5s, 6, 6 Plus .
• End user support via phone and email.
• nightly system checks to ensure uptime and functionality of core systems.
• Responsible for issue ticketing and tracking.

Confidential

• Windows Server 2003/2008 maintenance Performed backups, RAID replacement, hard-drive defragmentation/disk clean-up, general system updates.
• Web Design services created site designs to meet customer's site requirements. HTML, Photoshop and JavaScript used to achieve design mock-ups.
• Web Production services Joomla database driven web sites using HTML, JavaScript, CSS, PHP.
• PC troubleshooting and repair Perform duties such as hard drive replacement, data backup, motherboard replacement, upgrading memory, replacing power supplies, replacing fans, upgrading processors defragmentation/disk clean-up, Windows OS installation of 2000 and XP Home and Pro.
• Windows Active Directory configuration and maintenance.
• Education Provide client's employees with education on requested aspects of various Windows software packages including Microsoft Office, Adobe Photoshop and others.

Network Adminstrator

• Network configurations Cisco ASA 5500 , Domain account maintenance A.D.
• General infrastructure support: desktop builds repairs, software updates/upgrades/installs, network printer installs, server maintenance and upgrades
• Remote App configurations via terminal server.
• On-call services
• Phone system repairs
• Software and hardware change recommendations

Network Infrastructure

• Diagnosed hardware and software problems, and replaced defective components.
• Administered information networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Coordinated with third-party vendors on installations and upgrades to the core network and server environment, including Internet LAN host services.
• Planned, coordinated, and implemented network security measures to protect data, software, and hardware and web-based systems.
• Operated master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Performed routine network startup and shutdown procedures, and maintains control records.
• Developed policy and procedural documentation and trained people in computer system use.
• Monitored network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Conferred with network users, team members and vendors in order to solve existing system problems.
• Recommended changes to improve systems and network configurations, and determined hardware or software requirements related to such changes.
• Served as the Law School liaison with Internet service providers.
• Configured new development, test, and production systems and evaluated existing systems to ensure that up-time and performance requirements are being satisfied.
• Designed, configured, and tested computer hardware, networking software and operating system software.
• Gathered data pertaining to customer needs, and used the information to identify, predict, interpret, and evaluate system and network requirements.
• Analyzed equipment performance records to determine the need for repair or replacement.
• Maintained logs related to network functions, as well as maintenance and repair records.
• Researched new technology, and recommended its implementation.
• Ensured equipment inventories were complete and accurate.
• Disaster recovery operations. Oversee user services area.

Desktop Support Specialist

• Provided support to resolve problems and issues that arose as assigned through the ITS Help Desk application and strives to meet agreed-upon service levels.
• Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Analyzed, planned, designed, and installed PC systems and reviewed, monitored and upgraded existing PC systems.
• Technical subject matter expert for support team colleagues.
• Determined user requirements/specifications for hardware and software.
• Installed and maintains existing PC hardware and software.
• Trained faculty and staff on the proper use of hardware and software.
• Documented resolutions for future reference using IT support systems.
• Performed preventative maintenance and routine repairs on PC's and peripherals.
• Keeps maintenance and inventory records of Law School PC's, peripherals, and software.
• Followed established protocols, procedures, and policies, and meets arranged service level agreements.
• Maintained up-to-date knowledge of products and/or services, as well as help desk policies and procedures.
• Assisted users with best practices to minimize computer data loss.
• Coordinated disposal or sale of used equipment, ensuring that all Law School data is properly purged.
• Assisted with and helped administer secure student electronic examinations.
• Acted as backup for the technical responsibilities of the Associate Director.

Support Engineer

• Support and maintain 2500 user Active Directory including new account creation, Group Policy edits, user account maintenance and modifications.
• Deploy, maintain and support Citrix published applications.
• Deploy, maintain and support VMware virtual machines XP, Windows Server 2003 and 2008 .
• Support and maintain Microsoft Exchange Server 2003 and 2010.
• Support virtual and physical Windows XP, Server 2003 and Server 2008 environments.
• Support and maintain IIS6 and IIS7 web servers and web sites.
• SSL certificate purchase/renewal and set ups.
• Remote client support via Web-Ex
• Direct Client Support via phone and email
• End user software support.
• End user education.

Web Systems Administrator

• Developed web-based distributed wind project siting and resource analysis tools, Small windExplorer and LIPA Small windExplorer.
• Created backup/redundancy scheme for web-based utility scale project siting and resource analysis application, windNavigator.
• Created web-based surveys to obtain market feedback for both windNavigator and the Small windExplorer.
• Windows Server 2003 configuration and maintenance including performing backups, RAID replacement and hard-drive defragmentation/disk clean-up, software updates.
• Maintain and update ArcGIS Server 9.2 and ArcGIS Server 9.3 software.
• Created and hosted websites for strategic partners.
• Utilized Agile Development methodology.
• Created/Updated Active Directory user accounts.
• Created/Updated MS Exchange 2010 Users/Groups.
• Driving force behind creation and implementation of AWS Truepower intranet site. Joomla platform.
• Performed maintenance as needed on AWS Truepower corporate WordPress site.
• Graphics creation for web sites.
• Redesigned windNavigator front-end user interface for 3.0 release.
• Interfaced directly with clients to determine application requirements.
• Supported team of development consultants during phases II-IV of windNavigator 1.0.
• Implemented Google Analytics Asynchronous Tracking on windNavigator for improved statistics.

ClientServices Rep

• Provide support and training on all proprietary Vertis Media online products for external and internal clients.
• Learn and maintain knowledge of existing and new/future software products
• Troubleshoot and resolve all client issues or escalate to appropriate personnel for resolution
• Designed new module for online based advertising software.
• Trained Client Support Services team on Bugzilla bug reporting software.
• Helped in creation of new code change request procedures
• Liaison between support and development teams due to higher level of technical knowledge needed

Confidential

• Creation of hosted websites for media partners using proprietary web-based and network database applications, MS Access, SQL Server 2005, SQL Query Analyzer, Dreamweaver, HTML, JavaScript, CSS, VBScript and Photoshop in a Windows 2000/XP network environment.
• Created/Updated Scripts to perform preprocessing of data
• Resolved related processing errors escalated from Customer Service and support project implementations
• Account maintenance setup, configuration and customization
• Integrated 3rd party data attributes
• Assisted in the development/testing and deployment of new features and/or services
• Support Project Management in setting and adherence to project timelines
• 24 x 7 On Call duties on rotating schedule with other second level team members.

Confidential

• Provided training on all new Intel products and naming conventions to local retailers.
• Provided marketing materials for Intel campaigns to local retailers.
• Reported on current sales levels of products associated with Intel merchandise.

Confidential

• Support web-based products for newspaper industry customer base via phone and email.
• Troubleshoot and correct problems with customer websites and backend tools. If unable to correct issues escalate to the appropriate team or personnel for immediate investigation/resolution.
• Build web sites and custom vehicle inventory loaders using proprietary software and writing code using Cold Fusion and HTML. Responsible for national web site content.
• Minor graphic arts work for customer web sites and back end interfaces.
• 24 x 7 On Call duties on rotating schedule with other second level team members includes posting classified ad feeds for online classified ad products on weekend portion of shift.