Profile:

A tech savvy individual with 15 years of progressive experience in the IT industry. Proficient working on commercial and DoD networks and infrastructure. Possess the ability to troubleshoot existing infrastructure with the skills and knowledge to establish and/or modify new infrastructures as needed. Also, having the ability to communicate and coordinate with others while being mindful of differing views and experiences. Also, experienced in dealing with customer issues while presenting a positive image of the entity thru which I am employed.

Professional Experience:

System Administrator

Confidential

• Responsible for configuration and maintenance of backup media.
• Maintain, Update, and Configure Windows 2008 R2 servers in a data center environment.
• Configure and maintain switches to include port configuration for secure connections.
• Create, configure, secure and maintain print server and network printers.
• Maintain, prepare, and deploy software via SCCM 2007.
• Create and properly provision user and computer accounts in an Active Directory environment.
• Rectify security findings on Servers and desktop via manual and remote means.
• Install and properly wire new servers in a secure data center.
• Manage and create new Group Policy items.
• Ability to work within a DoD and commercial computing environments.

Computer/Digital Systems Technician II

• Job responsibilities are as referenced under Vista International Operations. Contract transitioned to new company but location and responsibilities remained the same.

Computer Support Specialist II

Confidential

• Responsible for providing customer support to approximately 500 users on the ASLAC installation in Goose Creek, SC and remote support of shipboard assets at overseas locations.
• Provide support to elements overseas and personally travelled to Camp Arifjan in Kuwait.
• Responsible for remediation of Retina Scanning findings to include: Adobe Flash, Adobe Reader, Adobe Acrobat, Adobe Shockwave, Java, Microsoft Patches. Responsible for documenting said actions with appropriate LAN engineer s to validate findings, results and end user response.
• Experience in DIACAP accreditation to obtain an Approval to Operate on the Army Enterprise Network. This included preparations for Functional Required Documents FRD as well as Continuity of Operations Plan COOP documentation. Participated in Army Gold Disk Scans on servers, as well as reviewing and correcting Security Technical Implementation Guides STIGs to contain all Information Assurance IA controls pertaining to findings on network. Experience in creating and implementation of POA M and Scorecard for DIACAP accreditation.
• Help Desk functions via phone as well as on site support for customer needs. Technical support for computer equipment to include: printers, scanners, fax machines, government laptops, notebooks and tough books. Provides installation request for computer moves and set up for customer with provided new equipment. Responsible for logging and tracking moves per request of appropriate documentation. Provide this support for NIPRnet users as well as SIPRnet users. Government software installation on government furnished computers per customer request. Experience in computer maintenance and repair for customer based needs.
• Responsible for the creation and maintenance of PC images via Symantec Ghost and Microsoft Sysprep instrument. Use of these applications daily on machines that need to be imaged and due diligence to get the machines back to the customer in a timely fashion.
• Monitor products within the environment using such system monitors as Windows Event Logs and reports any irregularities to Network Engineers.
• Perform security functions to include: Wi-Fi detection scans using Flying Squirrel as well as other document findings. Information Assurance course for first time users to include initial computer set up and instructions on course. Ethical instruction provided to users about proper computer use and the safety of government equipment.
• Provide configuration management for various operating systems and application software running on various hardware platforms
• Install and upgrade GOTS and COTS software on government systems to ensure proper system integration with existing business processes.
• Experience with LAN/WAN setup and technology as well as network infrastructure. Excellent customer service skills with years of knowledge and background support to help the end user. Time management is a key focal point as every job is important and knowing how and when to react to get the job done accordingly.
• With over 13 years experience in Microsoft Office 97 to 2007 and Windows 95 to Windows 7. Experience with Windows Server 2003, Windows Server 2008 and Windows Server 2008 R2
• Provide expert technical advice, guidance, and recommendation to management, technical and non-technical specialist on critical Information Technology IT issues.
• Review and recommend changes to software to increase productivity and resolve issues specific to the computing environment.

System Administrator

Confidential

• Originally employed in a retail stock position, promoted from the retail environment to corporate world with experience managing a group of 10 individuals.
• Responsible for the physical replacements of routers as well as connecting them to their appropriate installation. Also responsible for the configuration of Wi-Fi access points in commercial environments as well as configuration for WinCE WYSE terminals.
• Performed basic administrative functions including user setup and rights assignments in Novell 5 and a Windows 2000 Active Directory infrastructure.
• Established and maintained PC images to expedite deployment of PCs throughout a user community of approximately 1200 users.
• Perform initial user setup on PCs and provide phone and physical support throughout the equipments life cycle. This included replacement of printers in an AIX environment as well as configuring and deploying RS/6000 AIX machines.
• Primary contact for Pharmacy support and provided support where vendor response times were not optimal to prevent loss of revenue.
• Responsible for network and user elements over a 3-state radius and responsible for remote problem resolution. Also Responsible for installation, termination, and configuration of network cabling as well as configuration and installation of switches and routers.
• Performed trend analysis on system performance, recommended changes and participated in the planning of activities to schedule system upgrades.