PROFESSIONAL SUMMARY

Director of Information Technology

• with 15 years of technical experience and proven track record of providing optimal solutions.
• Oversee overall IT operation: analysis, planning, design, budgeting, resource allocation and implementation of systems and desktop, and telecommunications infrastructures.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Develop and execute IT strategic planning for long and short term.
• Develop, coordinate and execute security, disaster recovery and business continuity plans.
• Thorough understanding of business concepts, SDLC, ISO, SAS 70, SSAE 16, SOX compliance, security issues.
• Manage to proactively improve IT processes by following ITIL guidelines.
• Communicate and collaborate effectively with many internal teams including key business stakeholders.

WORK EXPERIENCE:

Confidential

Sr.System Admin

Responsibilities:

Manage and oversee the Critical 24 x 7 x 365 operations utilizing 400 FTEs 5 direct reports supporting activities across 30 customers sites along with and all IT Operations in the.

• Contributed to the IT strategy and roadmap for application solutions that align with Corporate IT application roadmap and overall business objectives.
• Managed production support issues to maintain high availability for Production applications. Lead team in triage and resolution of production issues.
• Managed NetAPP and EMC VNX 5300 with Cisco MDS switches.
• Coached, mentored, and managed project team members and influence them to take positive action and accountability for their assigned work, including personal development, performance management, and talent management
• Liaised between IT and functional business process owners to ensure the appropriate governance processes are implemented, the IT solutions meet business requirements, are appropriately staffed, meet project timelines and budget, and are capable of easy adoption.
• Responsible for all facility internal and external audits while maintaining our audit level to SSAE 16 Type II and certified to the ISO 20000-1 standard.
• Provided direction, guidance and application delivery leadership to a group of systems professionals comprised of software developers, business analysts, business intelligence analysts and consultants through the ability to relate to the entire business problem.
• Support Sales with prospect tours, RFI responses, conference calls, meeting participation, finalizing contracts and identifying additional services.
• Established the structure, tools and processes required to enforce compliance with software development practices while mitigating risks using these elements throughout the application delivery lifecycle.

Confidential

Information Technology Manager

Responsibilities:

• Eliminated system downtime from 40 to 0 by building in-house IT Data Center with up-to-date enterprise level equipment.
• Realized over million dollars in annual cost savings as a result of the migration of IT Services in-house.
• Installed and Managed VMware ESX 5.1 clustered environment of with EMC VNX5300 SAN with Brocade Fiber switches.
• Negotiated and developed contracts with external vendors for Information Technology projects and products.
• Improved communications by implementing SharePoint collaboration site, redundant VOIP system and Exchange 2010 with Macfee SaaS Email Archiving.
• Collaborated with the vendor in implementing industry relevant Quality systems.
• Developed, manage, document and test Disaster Recovery and Backup plans and processes.
• Assisted Health Sciences management team with miscellaneous operations and supply chain related projects.
• Directly reported to VP of operations.

Technical Competencies: Solar Winds Orion, QUMAS, SLIM, HMI, VOIP, Empower 3, Rockwell RSView32, Desklock, Historian, CISCO Aironet 5508 controller with CS 1142 Access Points, Cisco 3750,2960 switches Vlan's, BGP routing, SCADA, AutoCAD, REMS, Sonicwall NSA3500, MS Server 2008, Group Policy, Barracuda application firewall, PLC network, Commercial Off-The-Shelf COTS software application LIMS software, Symantec Disk Backup, MDM, BYOD, EMC VNX5300 SAN, Brocade Fiber switches, Microsoft Dynamics 10.0, MS SharePoint 2010, VMWare 5.1, Vcops, IT Systems Validation.

Confidential

Sr.System Admin

Responsibilities:

• Planned the entire Data Center and IT infrastructure for the organization from scratch.
• Evaluated different products and planned the IT budget.
• Implemented EMC CX4 with Force 10 iSCSI switches.
• Assisting in safeguarding electronic protected health data according to HIPPA compliance
• Performed IQ, OQ, PQ according to FDA 21 CFR part 11 compliances
• Successfully handled FDA Audit for IT Infrastructure without any 483 citations.
• Directly reported to Director of operations.

Technical Competencies: EMC CX4 SAN array with iSCSI Force10 switches, Active Directory with multiple domain controller with DHCP and DNS, Proxy server MS ISA server 2006 Enterprise Edition, Unix, Sanctuary Device Control 3.0.1 software, JD Edwards Enterprise ERP System, Trend Micro Antivirus Software, sonic wall TZ 170/190/210 firewall, Shimadzu Class VP 7.3 Software for HPLC, Empower 2, UPLC, UV, GC, Zebra R110Xi RFID Label printer, Atlantis ILIO Diskless VDI Solutions, Exchange Server 2007 with Symantec Volt Archive solution

Confidential

Responsibilities:

• Designed, planned and implemented new IT Datacenter for KVD-Pharma.
• Managed major projects like Empower, Exchange, SAN implementation, Oracle APPS ERP implementation.
• Installed and configured Barracuda Spam Blocker for email spam filtering.
• Installed, Configuration, administration of Dell/IBM/Sun Servers using RAID 10, 5 Array.
• Performed IT Audit according to SOX compliance guidance.
• Assisted the vendor in implementation of hardware infrastructure for SAP ERP system.
• Implemented Netscreen 25 Firewall with VPN.
• Directly reported to IT manager and Project Head.

Technical Competencies: Netscreen Firewall, SAP, Dell PE servers, Cisco switches, Exchange 2003, Oracle DB.

Confidential

System Analyst

Responsibilities:

• Maintained and troubleshooted network with 600 workstations.
• Installed and configured Net screen remote client for VPN access
• Maintained checkpoint firewall.
• Responsible for on boarding and off boarding employees.
• Maintained hardware and software inventory up to date.
• Directly report to System Administrator.

Technical Competencies: MS Office, Crystal reports, Websense web Security, Norton Antivirus Server Client, Citrix ICA client, Ad-Aware Professional, IBM blade server, Dell PE servers, HP/Cisco switches, Barracuda Spam Blocker.

Confidential

Desktop Migration Engineer

Responsibilities:

• Supervised and migrated the project for large-scale rollout of Win XP migration.
• Installed/configured and troubleshooted Lotus notes mail clients on desktop version 5 ,6
• Assisted in Lotus notes client migration from Release 5 to 6.
• Installed and configure Novell Client for creative Services Group CSG .

Technical Competencies: Ghost 7.5, Lotus notes clients, Novell clients, Ms Office, Ad-Aware Professional, COTS Business applications, Network troubleshooting.

Confidential

Desktop support Engineer

Responsibilities:

• Installed, configured, and administered MS Windows 2000/NT 4.0 network in a multiple server environment.
• Maintenance and troubleshooting of network with 1500 workstations

Technical Competencies: Dell/HP desktops, Norton Antivirus Ent Edition, Ms Office 2000,WordPerfect 9 11, switches, Ghost Imaging, Proxy Server, Cisco VPN Client, TCP/IP, DHCP, WINS, IIS 4.0.