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Windows Systems Administrator Resume Profile

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Microsoft Certified Desktop administrator

Talented systems administrator offering five years of experience in a Windows Enterprise environment and expertise in several versions of Windows from Windows XP Professional, Windows Vista Enterprise, and Windows 7 Enterprise.

Strong credentials Achieved MCSA/MCITP/MCTS/CompTIA A Certifications and earned an Associate's of Science Degree in Information Technology Systems.

Strong grasp of computer security, assorted operating systems, numerous applications and administering Windows based computers in an Enterprise environment.

Very experienced in computer hardware/software/LAN/CISCO IP Phone, troubleshooting, migration, replacement, installation. To include working knowledge of VMware 5.5/ Vsphere/ VM ESXi Administration.

Expertise

Systems and Network Administration

System Security, Backup and Recovery

Desktop Administration and Repair

Mixed-Windows Platform Environments

Technical Infrastructure LAN/WAN/VPN

OS migration and upgrades

Workstation Policy Management

Workstation Installation/Configuration

Open-Source Tools

User Training and Support

Technology Summary

  • Windows XP Professional, Windows Vista Enterprise, Windows 7 Enterprise
  • TCP/IP DNS DHCP WINS SMTP NetTool Series II Inline Network Tester VMware VirtualBox configuration of CISCO IP phones Printer configuration Desktop Configuration, Software/Hardware troubleshooting Active Directory
  • Symantec Antivirus, McAfee Security Suite, Bitdefender, Microsoft Security Essentials, AVG, PC Windows Firewall, Norton Ghost, Windows Image Creator, Windows PE, Microsoft Office Suite, Adobe, DameWare Remote software, BMC Remedy Ticket Tracker, NetIQ DRA Administration console, MMC Microsoft Management Console, Remote Desktop, Norton VPN, Cisco VPN, VMware, VMware ESXi, VSphere and many other specialized software.

Professional Work History

Confidential

Windows Systems Administrator.

This is a 15 person strong I.T. team consisting of working together with ten co-workers and five supervisors. Daily tasks encountered include answering customers calls T-Metrics , creating and tracking work requests Remedy , administering user accounts by creation/deletion/activation/modification using Active Directory, and configuring of desktops/laptops in a Windows Enterprise Environment, software installation/configuration, hardware replacement, reimaging of PC's, local policy, group policy, network policies, configuration/installation/troubleshooting of printers and multifunction devices i.e. HP/DELL/RICHO/Lexmark , network troubleshooting, CISCO IP Phone programming/configuration/installation. All these services and more are rendered to a user base consisting of about 6,000 customers, on a military Enterprise based network.

Achievement Highlights:

  • Performance Tuning: Oversaw remediation of 1,200 trouble tickets for 2013 sustained 98.8 uptime. Performed proper desktop and network outage fix actions and routes trouble tickets in a team effort to facilitate up-keep on a 600M network.
  • Project Management: Team player in 2010 Windows Vista Enterprise to Windows 7 Enterprise base-wide migration. This lead to a production output of all users on the network working with a more reliable Operating System and alleviating multiple issues dealing with Windows Vista.
  • Troubleshooting: Removes and replaces component units in desktop/laptop systems and software in order to restore system operations. Troubleshot network issues and trace cables to identify network/port/switch issues. Administers user accounts and exchange email in order to keep users accounts active/accurate.

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