System Administrator Resume Profile, NY - Hire IT People

CAREER SUMMARY

Talented, result driven IT professional with versatile experience in business analysis, project coordination and IT management. Core skills include excellent written as well as verbal communication, problem solving ability, and effective teamwork.

EXPERIENCE

Confidential

System Administrator

Daily responsibilities include maintaining internal/external DNS servers including adding, and modifying records monitoring Netapp storage devices which includes monitoring Snapmirrors between six geographic locations and our COB and development site, monitoring growth rates for volumes, and monitoring overall storage capacity in each location.
Setup and configuration of new Xen servers and conversion of existing select legacy servers to run 802.1q
Additional duties including racking and configuring new hardware in primary and development sites, or coordinating remote dispatches to rack and perform out-of-band configuration in remote locations.
Responsible for creation and maintenanceof internal training documents for Netapp devices including COB daily and monthly refresh process, snapmirror relationship diagram, and a basic guide for new hires in the technology group.

Help Desk Analyst

Confidential

Tier 1 and 2 level support for issues i.e. printer connectivity and access request
Participated in creating and testing new workflow in Jira to streamline new hire process
Assisted in implementation and maintenance of Avaya phone system
Process and documentation creation Outlook setup, configuring email on mobile devices, adding new printer, mapping shared drives

Confidential

Desktop Support

Tier 3 support to customers including diagnosing system issues remotely, installing new hardware, configuring new printers, and replacing bad system parts
Assisted in migration of printer server into a VM environment
Created procedure documentation for new equipment deployment and tracking
Tested asset tracking software and wrote software recommendations for management to replace out dated Wisetrack Asset tracker
Provided on-site technical support for tradeshows and expos, including setting up workstations and configuring router and switches

Service Desk

Confidential

Responsible for coordinating collection of SOX evidence for all Service Desk controlled processes and documenting all related evidence within SharePoint
Assisted in migration of exchange mailboxes from one server to another
Created and maintained distribution lists in Active Directory
Revised and updated documentation foremployee account termination procedures

Technical Analyst

Confidential

Performed initial troubleshooting of systems in a critical state in Nagios
Monitored datacenter using Nagios and Sitescope
Configured new monitors in Sitescope for new backend server
Disabled systems from load balancer during maintenance

Confidential

Project Coordinator

Setup and maintained multiple medical databases in Reference Manager
Created standardized Power Point templatesfor management and FDA meetings
Setup and organized meetings between various department managers and offsite teams
Developed deliverables tracking spreadsheet for the Clinical trial department which provided tracking of various clinical drugs in pipeline status

Confidential

Project Coordinator

Trained new team members on posting and researching of payments for EDI posting
Assisted in implementation and training of JP Morgan Chase E-serve software
Created daily wire procedure to monitored and maintained EPS account balances
Created MS Access database to assist in balancing mortgage payments against bank drafts due to system errors
Assisted in testing and report creation of Mortgage Pay on Phone system

SKILLS AND QUALIFICATIONS

Hardware

Dell, Netapp

Operating Systems

Windows Server 2003 2008 Windows XP, 7, 8 OS X Ubuntu Server 12.04, CentOS 5.8

Software

MS Office, Visio PowerPoint Lotus Notes PeopleSoft CRM Entourage OpenStack

Database

MS Access, MySQL

Languages

BASH, HTML, Visual Basic, SQL, Perl

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System Administrator Resume Profile

NY

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