SUMMARY

• Around 11 years of experience as a Production Application support engineer in Banking, healthcare Telecom projects.
• Experience in handling critical production deployments and handling incidents, change requests and managing infrastructure needs on middleware WebLogic, WebSphere, Apache.
• Drive critical production bridges and handling priority incidents, resolve application related issues, escalate technical issues to appropriate teams within SLA.
• Experience in team management, managing escalations and provide 24/7 support On - Call Support.
• Experience in automation using DevOps tools.
• Experience in continuous integration using Jenkins on production Environment.
• Experience in configuration management creating Ansible playbooks and Roles.
• Experience in continuous deployment and continuous delivery and continuous monitoring of the software throughout its lifecycle.
• Experience in Batch handling and troubleshooting the production issues.
• Experience in creating dashboards and configuring monitoring tools such as Splunk, AppDynamics, Kibana, Dynatrace, New Relic for production systems.
• ITIL certified, Experience in handling priority incidents, incident management, change management, problem management, release management.
• Experience in debug production logs at Server level and run test orders analyse business impact including performance issues, application slowness and work on the resolution.
• Experience in deploying applications on multiple WebLogic Servers and maintained Load balancing, high availability and Fail Over functionality.
• Experience in DNS Rolls and Disaster recovery techniques.
• Experience in performing user experience application validation after infrastructure and software updates to ensure availability SLAs.
• Design and implement automation/migrating applications to Docker containers and serverless platform.
• Experience in Unix shell scripting.
• Experience in Server Performance Tuning - Thread Dump Analysis, Core Dump Analysis.

TECHNICAL SKILLS

Web/Application Servers: WebLogic, WebSphere, Apache tomcat 7, Apache

Devops tools: Jenkins, Docker, Ansible, KubernetesMonitoring Tools Splunk, App Dynamics, Dynatrace, Autosys, Kibana, New Relic

Scripting: Unix Shell Scripting, Windows

Database: SQL, MSSQL

Languages: Java. .NET, C#

Change Management tools: PAC2000, BMC Remedy, Service now, Remedy, Jira

Operating systems: UNIX, Solaris, Linux and Windows

Version Control Tools: Git, Jenkins, SVN, Sono type Nexus

Deployment tools: BMC Blade Logic, uDeploy, Axiom, Anthill

PROFESSIONAL EXPERIENCE

Confidential

Production support Engineer

Responsibilities:

• Experience in handling critical production deployments and handling incidents, change requests and managing infrastructure needs on middleware WebLogic, WebSphere, Apache.
• Drive critical production bridges and handling priority incidents, resolve application related issues, escalate technical issues to appropriate teams within SLA.
• Expertise in configuring Log monitoring tools like ELK (Elasticsearch & Kibana), Splunk, new relic and Grafana to monitor logs of applications in prod and non-prod.
• Monitoring production systems, Live traffic and working on production resolutions within SLA.
• Accountable for continuous integration and delivery of Dev, SIT, UAT, Perf and Prod Environments. Develop, maintain and configure and develop scripts for automation. Support and Monitor all applications and environments traditional/virtual and Cloud Infrastructure (OpenShift).
• Experience in debug production logs at Server level and run test orders analyse business impact including performance issues, application slowness and work on the resolution.
• Experience in performing user experience application validation after infrastructure and software updates to ensure availability SLAs.
• Interaction with Customer in troubleshooting problems in build, clarifying the Build specifications and gathering requirements and resolving issues.
• Follow up of the releases planned and involve in decision making release meetings and team meetings.
• Tracking daily support activities and working on improving the Productivity.
• Troubleshooting and fixing of problems on WebSphere/WebLogic Application Server and Web server.
• Providing 24x7 on-call support.

Confidential

Production support Engineer

Responsibilities:

• L2 Application Production support for Critical business/Trading applications.
• Experience in continuous integration using Jenkins on production Environment.
• Build, Deploy and maintain Environments in both tradition and Cloud (Red hat Open shift) environments using CICD Pipeline/Dockers for build and release of java applications using Jenkins using multi branch pipeline using Jenkins file. Create Groovy modules and ansible scripts in both Traditional and Cloud (OpenShift).
• Develop code to interact with REST APIs and automate various tasks
• Build docker images using Jenkins pipeline and push to artifact and deploy to OpenShift containers using Kubernetes for the microservices
• Experience in handling critical production deployments and handling incidents, change requests and managing infrastructure needs on middleware WebLogic, WebSphere, Apache.
• Monitoring production systems, Live traffic and working on production resolutions within SLA.
• Built a set of security policies which helps in identifying, categorizing and protecting the assets on AWS, managing access to AWS resources.
• Monitoring and configuring monitoring tools such as Splunk and AppDynamics, Dynatrace.
• Interaction with Customer in troubleshooting problems in build, clarifying the Build specifications and gathering requirements and resolving issues.
• Developed Ansible playbooks for Application hotfix drops, kernel patch management and other Server and Application lifecycle management tasks.
• Tracking daily support activities and working on improving the Productivity.
• Worked for deploy code changes to different environment like Integration, UAT, PFIX and Production.

Confidential

Production support Engineer

Responsibilities:

• L2 application support, monitoring production systems using different monitoring tools such as Splunk, Dynatrace and investigate the root cause and work on restoration.
• Debug production logs at Server level, perform code review hosted on .NET applications.
• Experience in development frameworks including .NET, JAVA.
• Drive critical production bridges and handling priority incidents, resolve application related issues, escalate technical issues to appropriate teams within SLA.
• Worked on database tuning and project support, database server upgrades and migrations and troubleshooting database procedures.
• Monitoring and configuring tools such as Splunk, Dynatrace, and AppDynamics tools for new applications
• Experience in Application Deployment Automation & Continuous integration.
• Experience in Managing escalations and automating business applications as per client requirement.
• Design and implement automation/migrating applications to Docker containers and serverless platform.
• Experience in handling deployments from Engineering to Live, Manage Severity issues, Windows, Linux, Deployment Automation, Release, Change and Incident Management, uDeploy, support processes.
• Experience in implementing and Monitoring Database scripts.
• Handling Deployments on Web and App Servers like WebSphere, WebLogic, Apache
• Worked with multiple teams like client, development team, third party vendors on critical issues resolution.
• Providing 24x7 on-call support.

Confidential

Application support Engineer

Responsibilities:

• Application Production support for Critical business applications hosted on .NET
• Experience in debug production logs at Server level and run test orders analyse business impact including performance issues, application slowness and work on the resolution.
• Monitoring production systems, Live traffic and working on production resolutions within SLA.
• Experience in debug production logs at Server level and run test orders analyse business impact including performance issues, application slowness and work on the resolution.
• Worked on handling critical production releases and handling incidents, scheduled change requests and managing infrastructure needs on WebLogic, WebSphere, Apache.
• Drive critical production bridges and handling priority incidents, resolve application related issues, escalate technical issues to appropriate teams within SLA.
• Experience in performing user experience application validation after infrastructure and software updates to ensure availability SLAs.
• Working on DNS roll using Bay/F5 Portal on different Data centers Shoreview and Tempe before CR implementation.
• Implementing suppressions using triage link during deployments
• Monitoring and configuring monitoring tools such as Splunk and AppDynamics, Dynatrace.
• Worked on Version control systems such as GIT.
• Interaction with Customer in troubleshooting problems in build, clarifying the Build specifications and gathering requirements and resolving issues.
• Follow up of the releases planned and involve in decision making release meetings and team meetings.
• Automation of the process writing scripts in Shell scripting
• Tracking daily support activities and working on improving the Productivity.
• Worked for deploy code changes to different environment like Integration, UAT, PFIX and Production.
• Deployed the applications, formats of WAR, JAR and EAR in WebLogic/WebSphere Server.
• Troubleshooting and fixing of problems on WebSphere/WebLogic Application Server and Web server.
• Analysing the Log Files, Thread Dumps.
• Troubleshooting deployment errors and issues during run time like OOM, stuck threads, etc.
• Monitoring the System performance and performing system health checks.
• Providing 24x7 on-call support.

Confidential

Track Lead

Responsibilities:

• Experienced as a Middleware Environment Support Operation lead and transition lead.
• Handling escalations and critical production release.
• Experience in handling critical production releases.
• Managing escalations and automating business applications as per client requirement.
• Deployed applications on multiple WebLogic Servers and maintained Load balancing, high availability and Fail Over functionality.
• Planning New Environment Setup requests and assign work breakdown tasks to team members.
• Preparing the Standard Operating Procedures and Key Operating Procedures for Environment Support Documents.
• Automation/On boarding of critical business applications on UCD/Bladelogic/Shell scripting.
• Escalation maintenance with clients and prioritizing the work towards quick resolution over UNIX and Windows platforms.
• WebLogic Scripting Tool(WLST) - Configure changes, deploy application, Start/Stop application using WLST Scripting.
• Good at Server Performance Tuning - Thread Dump Analysis, Core Dump Analysis.
• Proficient in deployment and troubleshooting of WAR, JAR and EAR files in domain and clustered
• Good working experience in setting up multiple domains, including Administration Servers, Managed Servers & Machines in different cluster environments.
• Deploying various WAR and EAR files on clustered production and non-production environments.
• Providing 24x7 on-call support.

Confidential

Deployment Engineer

Responsibilities:

• Handling critical production releases on UNIX, BMC Blade logic server Automation, WebLogic, DAP.
• Writing simple scripts to stop the process simultaneously.
• Performing regular sanity/health checks on servers.
• Creating schedule tasks and batch files scripts through Crontab.
• Coordinating with developers, database team, sometimes, OS and network team in troubleshooting process to narrow down the problem
• Deploying the files/scripts manually on servers.
• Experience in Server Performance Tuning - Thread Dump Analysis, Core Dump Analysis.
• Proficient in deployment and troubleshooting of WAR, JAR and EAR files in domain and clustered
• Good working experience in setting up multiple domains, including Administration Servers, Managed Servers & Machines in different cluster environments.
• Handling major production upgrades/database upgrades.