QUALIFICATION HIGHLIGHTS

• Skilled in the use of A , Network , Security , MCTS, MCP, Microsoft office applications.
• MCSE Certificate of Completion from GMU , CCNA
• Career Readiness Certificate
• Experienced in software and hardware installation, repairs, PC Ghosting, assembly and various desktop support duties.
• Excellent customer service skills with ability to effectively work with diverse populations including management, customers and vendors to answer inquiries and resolve problems.
• Proficient in the following areas:
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Set up equipment, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Experienced in Resource Management and Information Technology.

EXPERIENCE

• Installed and setup ESX server 4.1
• Converted a physical server 2008 into virtual and imported it into ESX
• Setup NAS Storage and applied it through ISCSI into ESX and also windows
• Installed and used Vcenter server and Vcenter converter
• ESX backup and restore
• Working on Vmotions in ESX4.1
• Installed and setup server 2008 standard active directory, along with deploying Group policy
• Worked with Symantec corporate client/server antivirus
• Worked with GFI languard security Analyzer, Eeye Vulnerability test and applied patches to the systems
• Worked with Lumenssion Patch management
• Worked with DNS, DHCP, IIS, NPS, NTP, GPO, ESX
• Setup and used windows 2008 core web server
• Setup and used IPCOP, Firewall and proxy BOX
• Setup and worked with Landesk

Senior Desktop Support specialist and Mid-level Admin

Confidential

• Employed by the Confidential., work for Health Resource and Service Administrator, as tier II, III Technical supports Specialist. I also deal with network related problems.
• Remote troubleshooting
• User account management
• Blackberry phone setup
• Data recovery
• E-mail troubleshooting in Ms outlook 2003,2007, and 2010 in conjunction with exchange
• Wrote scripts to deploy software to user's pc .
• Used and worked with remedy,' ticketing system', to handle all the jobs and requests
• Mentor junior Technicians.
• Worked with McAfee server, managed the Rogue systems and fund a way to reduce the number of rogue system in a quicker and more efficient way.
• Worked with Lumension Patch management to deploy windows update and software to clients.
• Worked with RSA Token Server
• Trouble shoot the Citrix Clients who had connectivity problem
• Work with PGP Encryption Server.
• Worked with Ghost Server as for image deployment
• Setup and installed intrusion detection server using Fedora Linux
• Setup and install open source linux imaging server on ESX 4.1 as a solution to a free of charge imaging solution for workstations and laptops.
• Created windows 7 enterprise Gold image for laptops and desktops with fully automated features like, updating BIOS, assigning delegated admin group to local admin group on computers, and joining the computers to domain.
• Created windows xp Gold image for desktop computers with same features.
• Currently working on Landesk deployment to better manage workstations for inventory, patch management and remote support along with Vpro technology.

Note'

• The windows 7 images were recently made and manage by Dell under a contract of 60,000 a year which no more needed after in-house image creation by me.
• Implemented MDT2012 along with WDS role for Image deployment and Automatic Migration from XP to
• Windows 7.
• I provided constant solutions to ease up the process of doing different tasks in our environment.
• Some of the solution I can name of:

1- Wrote script to easily join pc to domain during image deployment

2- Wrote script to add delegate admin group to local admin group during image deployment.

3- Wrote script to update BIOS on some laptops.

4- Wrote script to enable RDP on a user's laptop on a remote location.

5- Wrote script to remove older version of java on 2000 computer at work.

6- Wrote script to deploy license update to some proprietary software at work.

7- Found an easy and secure way to RDP to a user's pc when they work from home, for troubleshooting.

Senior Desktop Support specialist and mid-level Network admin

MSSI, 5600 fisher lane, Rockville, MD 1/2010- 9/2010

• Employed by MSSI and working for HRSA,' Health Resource and Service Administrator', as tier II, III Technical support technician.
• Remote troubleshooting
• Blackberry phone setup
• Data recovery

• Applied fixes to the PCs with slow performance to improve the overall operation
• E-mail troubleshooting in Ms Outlook 2003 and 2007 in conjunction with exchange
• Wrote scripts to deploy software to user's pc
• Replaced user's old pc with new ones along with data transfer and all the setups
• Used and worked with remedy,' ticketing system', to handle all the jobs and requests
• Converted OST to PST to retrieve user's e-mail

• Technical Support /Technical Manager

• Tcs Computer Inc. Springfield, VA 04/2008-1/2010
• Troubleshot and resolved windows desktop problems to include advice and guidance to resolve issues.
• Installed and troubleshot user profiles which included building user accounts and performing account management activities.
• Laptop, printer repair
• Server setup
• Setup active directory along with DNS, OU's, GPO, WSUS, IPP, IIS
• Applied password policy, firewall policy, script to assign network shared drive automatically,
• Setup Roaming Profile, mandatory user Profile for a secure environment.
• Setup logon hours for specific users and applied policy to force logoff user once their time is up.
• Installed and setup Linux Red Hat on server platform hardware
• Remote troubleshooting

TECHNICAL SUPPORT and Network Administrator

Confidential

• Troubleshot and resolved windows desktop problems to include advice and guidance to resolve issues.
• Installed and troubleshot user profiles which included building user accounts and performing account management activities.
• Performed wireless network setup and maintenance and laptop repair to component level.
• Setup video and audio live streaming server for classrooms.
• Taught A certification to students
• Setup GFI, 'patch management and central deployment software ', setup ghost server to centralize the computer's images
• Setup HP Servers and installed windows 2003 server on them
• Setup the RAID hard drives on the server and also installed a backup system to the servers.

Technical Support Analyst

Confidential

• Built setup and installed custom computers and servers per customer's specifications.
• Performed pc, laptop, and printer repair and maintenance.
• Designed and assembled 15 special order servers along with Red hat Linux OS for NASA.
• Performed network design and installation and pc server design for NT and Linux.

Helpdesk/Desktop Support and Lab Supervisor

Confidential

• Directed and supervised electronic technicians with computer Maintenance and troubleshooting.
• Managed and supervised the repair of all electronic instruments to the component level.
• Performed software installation and customization.
• Repaired and troubleshot microcomputers to component level.
• Prepared curriculum and trained technicians in electronic circuitry, digital electronic and basic programming techniques.

P.M,' Preventive Maintenance 'MANAGER and IT Administrator

Confidential

• Responsible for troubleshooting, installations and updates to Windows computer systems.
• Provided recommendations for purchasing of hardware and software to keep up with emerging technologies.
• Performed workgroup management functions.
• Maintained documentation library, hardware/software database inventory and provided personnel with an accurate account of their supported equipment.
• Performed configuration, management, and initial diagnostics of information systems.
• Ran system diagnostics and determined cause of hardware and software failures.
• Removed and replaced components and peripherals to restore system operations.
• Performed hardware and software moves, additions and changes.
• Ensured systems and related equipment were in working condition and maintained records on repairs, down time, changes, updates, user calls, and system issues.
• Installed and configured Windows operating systems and other off the shelf applications.
• Responsible to manage computer and budget planning and preventive maintenance.