Summary 8 years of experience of Systems Administration with various Windows Servers. Rich experience in Web Server Administration, IIS, Designing and building Web and Application layers for Enterprise client environments among others like Active Directory, MOM. Exposure to applications that use back-end Mainframe database systems, WebSphere Application Server and Bladelogic among others. Have experience on Distributed Windows Web Servers, Client-Server infrastructure, Application testing and some exposure to application programming. Also have experience on Windows Active Directory, MS Exchange, MOM and worked as Application and Software support professional with various technologies like Windows Servers 2008, 2003 2000 , also Windows Vista, Hyper V, in addition to Windows Networking, SAN environments, Windows Backup and computer hardware etc. Handled a large infrastructure for the client, which involved troubleshooting issues with Windows/Linux Servers, Network issues like DNS, DHCP, F5 load balancer , telnet connectivity and firewall issues etc. Extensive knowledge of the Windows operating systems and real time configuration, maintenance and troubleshooting on Enterprise Servers, Applications and Set-up Technologies on Windows Servers, client operating systems and Windows Vista. Worked with Microsoft as the client for more than 5 years, with various technologies.

Professional Experience Confidential Job Responsibilities: Install, configure, and support Platform Services Digital Applications . Build, configure and manage Windows and Linux Web Servers. Monitor application availability of all Platform Services and Digital systems. Perform necessary maintenance like software release/updates, server patching, and network connectivity checks. Respond to EWS and Sitescope alert mechanism to ensure system's availability. Monitor transactional vital statistics and health of servers Windows Server 2003/2008 Troubleshoot Production Environment issues relating to: Application configuration ASP.net, IIS 6 and 7 File/Server security NTFS, Active Directory, Group Policies Performance counters SQL DB connectivity SQL Server 2005/2008 Network connectivity firewall, load balancer, DNS Notify stakeholders about system performance, transaction metrics, software deployments, and outages/issues, ensuring the system's optimal performance. Offshore and onsite coordination with other System Administrators/ Support Engineers Co-ordination with partner for connectivity and availability related discussions and troubleshooting calls for Environment stability. Previous Experience Confidential Designation: Microsoft, Module Leader/Domain Expert Job Responsibilities: Worked as a Module leader for a support project which involved Web Server Administration, configuration and troubleshooting of live production environments. Environment contained a mix of Windows Web Servers and IBM WebSphere application Linux servers. Also involved working with BMC Software's Bladelogic for server maintenance and deployment etc. Migration of SQL and DB2 databases along with connect gateways and other connectivity to Mainframe. There were many applications and most of them connected to a backend Mainframe Database using DB2 connect gateways. I was involved in designing many of the various environments like Dev, QA, Prod among others. Also involved extensive troubleshooting of the real-time production environments for issues related to the application configuration, IIS configuration or Mainframe and DB2 connectivity. Configuring SQL and DB2 DSN and troubleshooting connectivity issues for applications that used these. Basic connectivity testing ping/telnet/traceroute commands on Linux servers. Other tasks like editing configuration files vi editor and data copy activities on Linux servers using tools like Putty.exe and WinSCP.exe. Configuring and Troubleshooting F5 for load balancing WebServers and Application servers in the environment. Installing CA SiteMinder WebAgent and configuring host on the Policy servers. Configuring and Troubleshooting issues with SiteMinder agent and other connectivity issues on the WebServers. Also using tools like fiddler and Firefox custom tools to gather information on authentication cookies provided by SiteMinder to troubleshoot. Deployments and changes done using BladeLogic Server. Using Webspehere Administration Server to manage some of the WAS applications. In addition to this, I am responsible for the following major activities: Involved installation of IIS, various .NET applications and related services, SSL certificates, SQL and DB2 DSN configuration, single sign-on solutions. Configuration of application pools and other IIS configuration settings according to client specific requirements. Setting up performance monitors and troubleshooting issues with WebSite performance accordingly. Using Debugging tools to troubleshoot other issues with connectivity, .NET configuration and website related issues. Using Change Management with a centralized ticketing system to track various changes made to different environments like Development, Test and Production among others. Using Incident Management with a similar tool, to track issues faced by users and/or reported by the monitoring systems and troubleshoot subsequent problems. Other major tasks included scheduling of time and resources for test activities on various releases. Performing different manual testing activities like regression testing, defect verification, manual and exploratory testing of the application. Testing the application requires us to change the configuration of the various DC's, SQL, Cluster and Exchange servers etc. I work with the Development, Build teams and SME's to understand the code to test the application properly. Highlights:- Was a consistent performer for the team for the past 4 years, and also Star of the Month for Sep'09. Have been a key player in the past projects whereby I was duly recognized for contributions to Project Proposals, Scheduling and Cost Analysis activities. Skill Areas with Places Used : WebServer Administration - IIS/WAS TCS, Morgan Stanley, Redbox Install, configure and manage Windows Web Servers and IBM Websphere Application Servers Environments. Have good understanding of IIS 5.0 and 6.0 Web Servers. Basic knowledge of IIS 7.0 Web Servers as well. Well versed with configuration and troubleshooting of Windows Web Servers. Worked on Production and other critical Web Servers as per standard procedures of Web Server Administration. Deployments of .war and .ear files on Websphere Application Servers. Basic Websphere configuration like Virtual Hosts, Context Root, Ports and Plugincfg.xml etc Server maintenance and deployment of code using Bladelogic Server. Extensive experience in troubleshooting IIS issues. Maintenance activities like backups, disaster recovery drills and other activities for the client environment. Client-Server environments TCS, Convergys, Redbox Worked on technologies like Bladelogic, MOM, Exchange etc. all of which have a client and a server which serves these clients for installation of software, gathering config info or simple management activities. Have good understanding of working of client-server architecture and have good experience in troubleshooting these. Worked with various back-end databases for resolving issues with these applications. Hands on experience in troubleshooting and managing various other client specific applications. Active Directory / Exchange TCS, Convergys Configured the Domain for the project I handle, Win Server 2000, 2003 and 2008 DCs and Exchange servers. This includes VM's configured using Hyper V etc. Have good understanding of the AD. Worked on various environments and mixed domains like Windows 2003 and 2008 AD Domains. Worked on domain controllers for software installation and configuration changes. Have good understanding of Exchange 2003/2007, MOM, and basics of SCOM 2007 Handling the Windows Server 2008-AD domain, Exchange, SQL, Cluster environment for project specific requirements. Worked on Exchange 2007 Setup and Implementation. Windows Set-up Convergys, DELL Worked on various operating systems like Windows 2000, XP and Server 2000 and 2003, Windows Vista and Windows Server 2008. Good understanding of the core operating system with regards to the various boot critical components, services, registry, WMI and Windows APIs. Worked on installation and troubleshooting of the above mentioned operating systems. Worked on Virtual Server and Virtual PC for installation, configuration and managing VM's. Also worked on mass deployment methodologies like Remote installation Services RIS, Sys-prep and unattended installations of operating systems. Worked on installation of Service packs and Windows updates on Windows servers. Windows Vista Convergys, TCS Knowledge of various new technologies in Windows Vista including changes to the boot environment. Changes in the way back ups are taken in Windows Vista, changes in driver installation and device management. Key changes in new methodologies like Bit-locker and power management. Worked hands on most of these technologies and also on system recovery environment in Windows Vista. Others Convergys Worked on Norton Ghost for installation of the operating system on remote clients. Have good understanding of RAID and worked on supporting SAN NAS servers. Removable storage systems. Previous Work Experience Confidential Designation: IT Analyst Confidential Designation: Microsoft Tech Lead / Senior Tech Support Engineer / In-team trainer Confidential Designation: Technical Support Engineer Confidential Designation: Tech Support Associate