OBJECTIVE: Seeking a position as a System Administrator or System Engineer where I can utilize and enhance my skills and abilities as well as improve your company's productivity and profitability. SUMMARY: Systems Engineer with extensive and diverse experience in networked systems infrastructure engineering as well as systems administration. Experience includes installing, configuring, troubleshooting and supporting Active Directory, Windows servers and workstations, VMware, Citrix and SQL servers, Exchange Messaging, application repackaging and deployment, disaster recovery and business continuity planning. Independently manage and lead technical projects starting with requirements gathering through design and implementation. Architected and lead implementation of various IT infrastructure initiatives for customers LANGUAGES: English and Chinese Cantonese and Mandarin .

TECHNICAL EXPERIENCE: OS: Windows 2003/2008 Server R2, Windows Terminal/Remote Desktop Services, VMWare ESX 4x, ESI 4,5 , Citrix XenApp, XenDesktop, WINXP, Vista, Windows 7, 8 Mac OSX 10 Hardware: Dell PE Servers, Compaq HP Proliant Servers, IBM, Cisco, 3com, Intel, HP Networking Technologies/Protocols: TCP/IP, SMTP, DNS, DHCP, WINS, VLANS. Directory Services: Active Directory, Group Policy and Scripting. Systems Management/Monitoring/Applications: SCCM, Solarwinds, Dell KACE Backup Software: Symantec Backup Exec, NetBackup, CA Arcserve, Windows Backup, Veem backup E-Mail/Messaging Platforms: Exchange 2003/2010, Blackberry4.x/5.x, Cisco Ironport, Symantec Enterprise Vault Virtualization: Vmware ESX 4, ESXi 4/5 Scripting Technologies: VB Script, Batch, Powershell Other Technologies: MS SQL 2000/2003, WLBS, MSCS Microsoft Clustering Services Windows Clustering Webservers/Technologies: MS IIS 6.0, 5.0, 4.0

EMPLOYMENT: Confidential Provide Administration, Technology Support, Telecommunications, Network Infrastructure Design and Management, Business Continuity Planning and Disaster Recovery, Archiving, Storage and Internet Services. Provide support for varied clients on a as needed basis. Responsible for overseeing, implementing and maintaining all aspects of technology. This includes daily support incidents, desktop and server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations. System Admins and Engineers interface with publishing industry clients on a day to day basis thus requiring the highest level of technical ability, presentation, communication and professionalism. Assist in developing and managing customized, powerful, premium solutions for clients for their technology requirements. Install maintain and configure Windows based servers for varied purpose integrating them into corporate environments. Maintain and configure Cisco wifi network in US offices. Maintain and Administration Citrix XenApp environment in US/UK. Metaframe, Xenapp5, Xenapp 6/6.5 Daily duties for various clients but no limited to the following: Daily Active Directory administration and security assessment Administrated GPO in US region Administrated VMWare 4.x on Dell Compellent San Citrix Metaframe, XenApp 5.0 ,6.0 and 6.5 Cisco Routers and Switches Active Directory/Exchange - Maintenance of healthy AD/Exchange Environment Installation and configuration of windows 2k3/2k8 servers in a virtualized environment Management of Enterprise Wide Messaging Exchange 2010 Daily management and administration of Blackberry 5.x services and Exchange Email Installation and configuration. Monitoring Backup Tape rotation of Symantec Netbackup Backup Exec. Confidential Provide Level 2/3 Support for internal users about 1000 users US and UK Supporting and Managing Xenapp and XenDesktop in VMWare environment Setup, Managing and Packaging Streaming Profiling Applications in Citrix Environment Assist setup BES 5.0, and manage BES IT policy, support blackberry devices with OS5 and OS6 Assist with setup of wireless infrastructure Cisco , ACL, VLan, etc. Assist with setting up exchange 2003 front end server, OMA and OWA. Setup and Manage Symantec Endpoint Management server, deployment for Mac and PCs Configure Monthly patching schedule for WSUS update and Dell KACE patching system Setup printing system which including Canon Uniflow, ECopy, Security Print. Setup, managing Ad user accounts, email accounts Exchange , forwarding, etc. Manage Arcserver backup and Symantec backup Exec server to internal servers. Setup and Manage Dell Kace software deployment services 1000 and 2000 including scripting installation for Windows XP, Windows 7 and imaging setup for Mac 10.6 Configure software for slient deployment by using Dell Kace 2000 software deployment server. Manage/Configure Terminal Servers/GPO in US/UK. Confidential Systems Support Analyst Provide support to 500 internal users Supporting all kind of issue including hardware and software. Supporting PC and Mac. Setup and Managing Symantec Ghost server and maintenance images. Setup and managing Ad user accounts, email accounts Exchange , forwarding, etc. Manage Arcserve backup and Symantec backup Exec server to all internal servers. Confidential Helpdesk Provide 1st and 2nd level technical assistant or phone support to about 1500 internal users. Providing desk side and phone support that is including printers' issues, and other software issues. Record call information, create incident ticket and assign it to appropriate group by using Alloy Navigator. Providing remote support by using Real VNC, Dameware, RDP, VPN, etc. Supporting all kind of desktop, application issues which is included Microsoft outlook 2000 and 2003, Citrix, Microsoft Word, Excel etc. Providing support to Blackberry, support user remotely, reset password and Enterprise Activation via BES, etc. Confidential Setup desktop applications such as lotus note and printers Configure Lotus Note Client and Sametimes client on user's computer Guiding New User Logon and using Lotus Note and Sametimes Instant Message Clients, etc. sktop Support Team Rebuild System By using Onedesk Break Fix Printers LaserJet HP Verify Programs that installed on client's computers