Desired position

Wintel Systems and Network Administrator/Security and Database Administrators/I.T. Specialist Professional

Objective

A positio i any phase of Informatio Technology which will permit continuing professional experience leading to my ultimate goal of being a certified/professional System/Informatio Technology Engineer.

Professional experience

CONFIDENTAIL

Windows Client Technology Support Desktop System Administrator

• Supporting the applications of 1800 stores of Safeway i the US and Canada, and their backend systems i Manufacturing, Warehousing and Distribution, Finance, HR, and Marketing.
• Address package delivery failures identified by S/W Distributio and resolve
• Receive package related tickets from STSC and resolve.
• Evaluate and reassig problems to other groups as necessary. Field Services, Central LAN, etc.
• Provide remote support and problem response, 24x7, for issues o all Windows NT/2000/XP workstations i all Corporate and Divisio office locations, as well as supply plants, distributio centers, district offices, and other backstage and retail locations
• Proactively monitor and manage workstations using the appropriate EDM/Radia/etc. tools and apply fixes patches and updates to ensure the successful deployment of applications to the desktop
• Manage direct IP based printer configurations
• Supporting business applications like Teradata, Business Tracker, Lawson, Extra Extreme, BlackBerry, RightFax and others, which are important to business prospective.
• Provide a 2nd or 3rd level escalatio path for critical desktop software issues
• Participate i the troubleshooting and escalatio of problems involving network infrastructure failure

CONFIDENTAIL

Infrastructure Support / Desktop System Administrator

• Deployed full - time to CONFIDENTAILa technology center for Safeway grocery USA, one of Cevera's client.
• Responsible for maintaining and monitoring Safeway's store applications running o mixed environment of Windows NT, 2000 and XP and others with Linux.
• Take calls and tickets through Systems Remedy SRS and beat Service Level Agreement SLA
• Ensure zero downtime for all the stores hardware and software needs.
• Escalate issues that cannot be resolve via Remote Access for better and faster troubleshooting.
• Provides 2nd and 3rd level escalatio path for critical desktop issues.
• Participate i group/team discussio to gather information, suggest possible solutio and coordinate issues for faster and reliable resolution.
• Provide 24x7 remote support and problem response for all backend and desktop issues.

CONFIDENTAIL

Systems Administrator

• Implement new network structure, with sub-netting and CONFIDENTAIL for the new office
• Responsible for updating, adding and deleting of new and existing users for email and internet access
• Monitor, maintai and report any server, laptop, desktop issues and problems
• Suggest necessary solutio for better server performance and other IT related issues
• Responsible for overall maintenance and monitoring of server status RedHat and Window based including the applicatio of patches needed by the system
• Conduct trainings and seminars for all users of email and internet including virus alert and notices
• Currently working o team that develops a new website where I do the complete functional specificatio of all the projects

IT Staff

• Responsible for updating, adding and deleting of items to be posted o the web
• Coordinate with member merchants all the items to be posted including the orders that should be delivered
• Monitor and maintai status of all desktop which other IT staff uses

CONFIDENTAIL Internet Service Provider

Junior System Administrator

• Responsible for adding, updating and deleting of new and existing subscribers upo request of the accounting department
• Respond to subscribers phone-i inquiries and problems
• Check network, email, internet, firewall and other services offered by the company and report possible issues found
• Implement some training and seminars for new and existing Account Executives regarding installatio and other related inquiries for the services offered by the company ISP

Technical Support Specialist

• Troubleshoot hardware and software requirements of the subscribers PC's and laptops
• Assist Account Executives o problems encountered upo installatio of the packages
• Respond to subscribers phone-i inquiries and problems
• Assist all walk-i subscribers, troubleshoot problems reported

Professional SKILLS

• Operating System Windows Vista, Windows 2003, Windows XP, Windows 2000, Windows 9x, RedHat Linux
• Software Office 2000, Office '97, Microsoft Project, Microsoft Visio 2000, Adobe Photoshop, Macromedia DreamWeaver UltraDev, Acrobat Reader, Sophos Anti-Virus Software, SQL 7 SQL 2000, Apache Tomcat, IIS 5.0, Oracle 10g beginner, Pharmacy PDX, WinPDX, Telnet applications like ISP, CC Controller, Super Sked, Remedy System, Dameware Utilities, Sharepoint, Remote Desktop, POS Applications, Vericash Application, Fuel Application, Access Manager, SMS Client, Novell, Workforce Managerment
• Hardware Configuratio Networking, Firewall, Email, Proxy Server, Active Directory, Remote Access Connectio RAS, SSL Encryptio Certificate, Bandwidth Limiting Equipment, Veritas Backup Tape Drive, Replicatio Servers, DNS, Routers, LAN, WAN
• Email Client Outlook Express, Microsoft Outlook, Netscape Mail and Eudora, MS Exchange 2003
• Browser Configuratio Netscape, Internet Explorer IE and Microsoft Outlook, Mozilla
• Networking Security - LA Set-up, Dial-up configuration, Network printing and Internet Access Configuration, DMZ set-up and configurations, LA optimizatio and monitoring, Active Directory, VPN, Wireless set-up
• Configuratio and implementations Active Directory Management, Java and JRU Servers o Windows 2000, Java Development Kit JDK, Resi Web Server, Tomcat Web Server, Qmail and Squid i RedHat Linux 9.0, Oracle 10g, BlackBerry Mobile Application/Activation
• Set-up and configure SSL Socket Secure Layer and PGP Encryption
• Knowledgeable i Remote Desktop Administration, Desktop System Administration, Helpdesk and Field Services Assistance
• Knowledgeable i computer troubleshooting software and hardware
• Programming skills beginner o Java, ASP but able to analyze and debug programs running o this platform
• Typing skills for manual and electric typewriters