PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Senior Advance Technical Support Cloud Converged Applications

Responsibilities:

• Support Applications that are hosted on both dedicated and virtualized infrastructure.
• Primary role of the is to provide highly skilled technical resources to assist with complex outage resolution, strategic projects, vendor management and new technology insertion projects including Software Defined Networking implementation. Have also provided a Software Resiliency Engineering (SRE) capability to the organization.
• Cloud/System Engineer: OpenStack, Splunk, Nagios, Puppet, Chef, Jenkins, VmWare, KVM
• Linux base application developmentwith (Red Hat, Centos, Ubuntu)
• Operational support for Cloud environments and validation of Cloud technologies, assisting in it's development and delivery of a hybrid threat solution.
• Developed Linux bash scripting tools to assist Engineers in testing and performing high level diagnostics of servers as well as for operations support teams.
• Interfaced with the development team by helping to identifying defects and key areas of improvements on our cloud - based system.
• Provided key feedback to product management to help assist with deployment of new products and services to help ensure milestones are met for on-time delivery.
• Perform root cause analysis of production impacting issues, including opening problem cases with vendors and driving them to conclusion. Strong systems integration and deployment skills
• Experience with scripting languages such as: Linux Shell Scripting, Bash, Ruby, Perl, Python
• Strong understanding of error handling, debugging, and conflict resolution
• Nagios admin with setup and configuration. Create a lot of scripts to monitor applications and OS
• Developed Splunk infrastructure and related solutions as per automation toolsets.
• Installed, tested and deployed monitoring solutions with Splunk services.
• Provided technical services to projects, user requests and data queries.
• Implemented forwarder configuration, search heads and indexing as well as deployment server
• Supported data source configurations and change management processes.
• Analyzed and monitored incident management and incident resolution problems.
• Resolved configuration based issues in coordination with infrastructure support teams.
• Maintained and managed assigned systems, Splunk related issues and administrators.
• I also recreate the issue on my local Splunk instance or test environment before trianing to the appropriate developer or team for additional root cause analysis.
• Participate in the online forum called answers.splunk.com to assist our customers in troubleshooting their issues. Provide on-site support doing deployments, rollouts and expansions.
• Expericense with following databases (MySql, Maria, Postgress, SQLite, Mongo, Oracle)
• Troubleshoot applications from front-end (HTML, CSS, JavaScript) to the backend server side.

Confidential, TX and NC

Mobility Support and Planning Engineer

Responsibilities:

• Responsible for the network elements capacity management for Voice over IP network infrastructure with a focus on Voice over LTE, Consumer VoIP and other services in the IP Multimedia Services (IMS) platform architecture.
• The scope of work includes preparing annual Success Capital Budget, annual Plan of Record, and execute network infrastructure expansion projects to meet forecast demand.
• Identify and create project scope to meet the needs of business. Support network infrastructure architecture design and modification. Prepare monthly demand and capacity forecast charts.
• Worked on Tektronix Central, Regional servers and G10 probes capacity planning as well as submitting request for software licenses on all equipment within USP Core that need it. Capacity planning for Veritas/Symantec Backup servers on USP Core.
• Created and developed tools that retrieved and sorted data for efficient auditing of various wireless equipment, utilizing scripting and automation.
• Worked with Nokia and Confidential UMTS which included operation and maintenance of RNC and the Node B
• Gave First Line Support for Confidential on GRAN/WRAN for the Confidential & Confidential customer markets while participating in Emergency Recovery of Live Network, CSR/trouble ticket handling for local customers, adhering to the support process and worked with both Second Level and Design Support team.
• RNC audits and developed/created a GSM/UMTS RQAT Tool which gives root cause for down time base on BSC/UMTS alarms.
• Linux and Solaris UNIX administration, script writing and editing. Troubleshooting issues related to Confidential BSC/RNC/BTS/Node B and links associated with them.
• Understanding of Telecommunications and Data Networking theory (Traffic Theory, OSI Model, etc.)
• Performed network planning, system design and network performance audits.
• Performed detail analysis and investigation related to network and system performance.
• Tier II Engineer for Confidential switches and VOIP equipment. Tested and created MOPs for software and hardware upgrades while acting as liaison between company and vendor to ensure deployments were on time. Lead the project team which standardized databases between all the switches.
• Worked with Nokia and Confidential UMTS which included operation and maintenance of RNC and the Node B