SUMMARY

• Production Support Database Configurations, SCCM 2012, Windows OS/Data Migrations, UNIX. (6 years) (6 years)
• Provides project support as needed: gather, analyze, evaluate, and document business requirements, conduct User Acceptance Testing (UAT), perform post production validation.
• SQL SERVER 2008/2012 R2, RDBMS (6 years)
• Write RDBMS SQL queries to automate processes for upgrades and backups (SSMS)
• Troubleshoot HTTP, Server and Database Connections, Backup and Restore Operations.
• SSRS Reports and Report Server, Report Designer, Report Manager, BIDS and SSIS Package Import/Export.
• Power Shell 3.0, Java 1.8, VB6, VB.Net, ASP.Net Python, MySQL scripts (4 years)
• Visual Studio 2013: queries, debugs, database compare, Table creation, Project Builds
• IIS Manager ASP.NET Web applications, Develop and Deploy Web Apps, Authentication, Provisioning and Managing
• WMI to build scripts for Web Administration
• Citrix XenApp 4.5 - 6.5, Xen-Desktop 7.6 (4 years)
• Create Base Images, Inventory, Application Lists, Hardware (Dell WYSE Terminals) AD Group Creation, User List Finalization, Application Packaging (Admin Studio 2014), Smoke Test, Functional Test, Performance Test, UA Testing, Production Deployment
• Desktop SCCM 2007/2012 Hardware/Software Inventory, Package and Client Deployment (4 years)
• Configuration of Patch Management / SCCM Configuration Manager 2012 R2
• 2012 Images, builds and deploys packages.
• Admin Studio- v.10 and 2014 (Application Packaging) Installer Transform, Application Management, Test Center, Repackaging, Upgrades, MST, MSI, DLL’s, Registry
• MSACCESS 2013/2016 (3 years)
• Create Databases, tables, queries, forms, reports, Compact and repair databases.
• Security software: MacAfee, Norton and Symantec, SCCM WSUS, Firewall, VPN.
• AUTOSYS 6 years)
• Send Events to Autosys for purposes of Starting and Stopping Jobs, Stopping the Event Processor, and putting jobs on hold.
• Autosys GUI and JIL

TECHNICAL SKILLS

UNIX: Web server, Application server, DB server, and AutoSys application.

Databases: SQL Server 2008/2012 R2, SQL Databases, SQL Server Management Studio (SSMS SSIS, BIDS and SSRS) RDBMS, UNIX, MSACESS 2013, ODBC, Oracle OLE/DB, MYSQL, SharePoint Enterprise 2016 Lists, libraries, content, and Apps.

Ticketing Systems: BMC Remedy, ServiceNow, Team Track, INFOMAN

Team Collaboration Software: Confluence, Jira Board - (Program Level and Work)

PROFESSIONAL EXPERIENCE

Confidential

L2 UNIX Production Verification Support

Responsibilities:

• Resource for DEV/OPS Verification Support
• Agile Scrum Team
• Assists the Product Owner and PM in User Story creation/Product prioritization and Product backlog grooming via emergent requirements.
• Confluence, Jira Board - (Program Level and Work)
• Create Change Tickets (APP Servers, WEB and DB Servers)
• UNIX Scripting (KORN, Shell, BASH)
• Daily Standup and WEBEX meetings with UNIX application owners
• Create and complete Pre-Deployment/Deployment activities
• Perform shakeout execution, troubleshooting issues and root cause analysis follow-ups
• Incident and Problem Management
• Manage incident and change management while partnering with Dev teams and project stakeholders
• Validate Components going into release
• Middleware
• PAM (Privileged Access Management)
• PuTTY with SUDO permissions
• Running SQL queries against analytical databases
• Kerberos Authentication
• (APPVIEWX) to control Network Traffic
• Add New Servers to the configuration
• Ability to perform log and data analysis to identify issues.
• File Integrity Monitoring: Setting policy, Baseline for files, Monitoring Changes, Sending Alerts.

Confidential

Applications Software Engineer

Responsibilities:

• Analyze, program, and implement software application products.
• Develop technical specifications, unit test plans and installation/implementation plans
• Experience with packaging/build tools like Gradle, Maven, NPM, Concourse.
• Backend development, design and implementation; database (relational, NoSQL, caching), messaging and big data development, implementation and optimization
• Experience with Java Spring

Confidential, Reston, VA

Applications Support/ Contractor

Responsibilities:

• Analysis of business requirements, configuration of Windows based and 3rd party software and inhouse Desktop application databases, implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and technical support and maintenance of infrastructure and information systems.
• Remediation of problems that applications encountered after Windows Migration; (Windows XP to Windows7)
• ODBC/DSN
• MSI Installation Mechanism: Acquisition, Execution, Rollback
• Deployment tools: Altiris Management Client Suite
• 32 Bit, 64 Bit DLL Modification.
• Develop technical specifications, unit test plans and installation/implementation plans
• Develop advanced file and database structures, and interfaces between internal and external systems.
• Develop criteria for testing and debugging applications, programs and evaluate results of design and testing.
• Citrix XenApp 4.5-6.5, Xen-Desktop 7.6. Active Directory Grouping
• Ownership and participation in the Problem and Incident management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication.

Confidential - Houston, TX

Production Support/SQL

Responsibilities:

• Contracted as a resource for inhouse Developers to implement and execute changes requested by Users in DEV/UAT/PROD environments, production batch monitoring, and SQL application support.
• Experience working in an SQL enterprise environment with mature Incident Management, Change Management and Problem Management processes.
• Wrote RDBMS SQL queries to automate processes for upgrades and backups (SSMS)
• MS Access 2013 Databases, Queries, Forms, Tables, Reports, DB Tools
• Maintained and developed separate applications in VB6, VB.NET and Visual Studio 2013, ASP.NET, TFS
• Visual Studio: queries, debugs, database compare, Table creation, Project Builds
• IIS Manager 7.5: Provisioning and Managing Application Pools/FTP Sites, WEB Applications, Authentication, SSL
• Configure Web Server, Configure HTTP settings, Monitoring Web Server Activity, Configure Web Server Security
• Deployment and administration of SSRS Reports and Report Server, Report Designer, Report Manager, BIDS and SSIS Package Import/Export
• Power Shell 3.0 Configuration of Patch Management using SCCM Configuration Manager 2012 R2 and Microsoft WSUS, WMI extensions.
• SAP/BI source to extract data - SAP/BI destination to load data - SAP/BI Connection Manager to manage RFC connections
• Performed Batch Processing; maintained jobs/steps in Job Schedulers in UA, Dev, and Production environments to meet SLA’s. UNICENTER/AUTOSYS 11.3

Confidential, Houston, TX

Application Support Analyst

Responsibilities:

• Develop and implement the complete SDLC processes to migrate from Windows XP to Windows 7
• Created the deployment procedure documentation for Pre-Deployment, and Post Deployment which were to be followed by Desktop Technicians.
• Requirements Gathering/Application Packaging/User Acceptance Testing/Application Migration
• VDI (VMWARE implementation, Presentation virtualization, Application virtualization, User virtualization, Layering, Desktop as a service, and Local desktop virtualization.)

Confidential, Houston, Texas

Windows Migration Desktop Engineer

Responsibilities:

• Performed special contracts for Chevron, EXXON, Shell (CDTECH Division) and Cameron to migrate all employees Corporate/Field to Vista from XP/Windows7
• As a member of Chevron Migration Deployment team (GIL 3), completed over 2000 successful deployments in Texas, LA, Wyoming, Colorado, and Alaska.
• Implemented PC/Laptop Installation/Data Back-up/Migration/Imaging
• Disconnect, move, and connect desktop hardware including docking stations, monitors, telephones, and associated peripherals
• Desktop SCCM 2007 Hardware/Software Inventory, Package and Client Deployment
• Performed MDT2010 Imaging, SYSPREP, Task Sequence deploying boot image, WIM file capture
• Active Directory - Creating users, updating user accounts, adding users to different groups, setting permissions to users and groups or to a Domain.
• Test and Deploy Windows Image on supported laptop and desktop including setting up printers and other peripherals.
• Keep track of all Windows issues from patches, features, deployment, permissions on the SharePoint project site and Remedy ticketing system
• Migrating User profiles from Windows operating system using the Microsoft Deployment Toolkit (MDT) process

Confidential, Houston, Texas

Server Administrator

Responsibilities:

• Supported the Confidential branches network as a Server Administrator
• Provided the support for the (BIZTALK) Application Server
• Performed server application administration services for applications running on Microsoft Windows servers.
• Security Patching
• Responsible for monitoring and balancing all payment file activity for EFTPS system platforms.
• Utilized: Group Policy; Active Directory; SCCM 2007; DNS; DHCP; WINS; VLAN, TCP/IP

Confidential, Dallas Texas

Senior Network Analyst/Data Transfer Support

Responsibilities:

• Provided phone support for Bank Customers using FTP, Dial-up, HTTP, VPN experiencing problems transmitting PGP encrypted files to UNIX platform which verified the proper format, and handed off to IBM Mainframe environment for Production batch payment processing and Network troubleshooting, and Application Monitoring.
• Responsible for balancing the bankcard system, settling funds with clients and governing organizations and for controlling company exposure to liability. This position ensures all wire transfers (In and Out) are reconciled and maintains the Settlement's bank accounts.
• Used and supported FTP; HTTP; AS2; Dial-Up Modems; VPN (PGP Encrypted Files); RSA; SSL (Secure Socket Layer) Resolution; Windows 2003 Terminal Services Support (Remote Desktop Services), CA7/11 Uni-Center AUTOSYS 11, TCP/IP, DNS, DHCP