IT Team Lead/Manager Resume Atlanta, GA - Hire IT People

SUMMARY

IT professional with recognized ability to facilitate the delivery of application development solutions and infrastructure projects.
Proven project delivery outcomes and excellent organization/business support.
Accomplished at multitasking and driven with attention to accuracy, great communication skills.
Recognized ability to manage a team and deliver excellent results.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential • Atlanta, GA

IT Team Lead/Manager

Responsibilities:

Responsible for creating annual IT operating budget for the US and Canada.
Supervised 5 Service Desk Analyst supporting 25 sites in North America and Canada.
Used ServiceNow to manage helpdesk tickets and company assets creating detailed reports.

Confidential • Kennesaw, GA

IT Support Specialist

Responsibilities:

Developed business solutions to better manage the enterprise infrastructure.
Managed all 3rd party vendors and services for the entire manufacturing facility.
Provided Sap Basis support.
Worked on Sap implementation team migrating from SAP ERP to SAP MES.
Project Coordinator responsible for the closure of the entire Kennesaw facility.
Met Philips business needs 100% (including contract restrictions with landlord).
Successfully met the 6 - month timeline to relocate all production lines, the data center, and all IT assets to other sites.
Production lines were meticulously broken down - and relocated to 2 sites.
Over 500 IT assets were in scope.

Confidential • Kennesaw, GA

Technical Systems Analyst

Responsibilities:

Supported and facilitated local IT presence in sites, providing operational support and aid in implementing global initiatives.
Worked with other team members to develop and deploy unified images for factory computers.
Delivered ongoing 24x7 production support of critical systems, including hardware and software administration across multiple technologies.