SUMMARY

• Over 20 years of experience in providing technical, customer support and best practices, including developing, improving, and implementing processes and procedures.
• Over 10 years of direct experience as a Security Administrator, with a focus on Access Controls, Auditing and Policies for the mainframe using CA - Top Secret.

TECHNICAL SKILLS

• Computer AssociatesIBM/Other
• Top SecretOS/390 (MVS)
• ViewJCL
• DeliverTSO
• SysviewCICS
• Roscoe
• Unix Shell Scripting
• Cobol
• Easytrieve Plus

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Engineer

Responsibilities:

• Establish help desk system for task management and tracking, and selects appropriate database and workflow tools.
• Creates long-term strategies for growth and maintenance of help desk department.
• Solve, or assists help desk representatives in non-routine or complex software, hardware, network system, and networking and procedure problems.
• Analyze help desk activity and makes recommendations for changes in help desk procedures and systems to upper management.
• Confer with staff, end-users, supervisors, and managers to determine support requirements for new features, applications or system functionality.
• Prepares activity reports and writes recommendations for management review.
• Oversees the implementation of procedure changes for the company help desk operation.
• Respond to requests for technical assistance in person, via phone or email.
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources and advise user on appropriate action
• Log all help desk interactions
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates

Confidential

Technical Support Analyst

Responsibilities:

• Technical support regarding Confidential PC and Internet based applications.
• Install, train, and support Confidential end users on the Accurint, and Risk products.

Confidential

Disaster Recovery Coordinator

Responsibilities:

• Responsible for the on-going maintenance of the Disaster Recovery plan.
• Perform risk analysis for corporate functional areas to identify points of vulnerability and recommend disaster avoidance strategies.
• Analyze environmental and equipment configurations for critical corporate resources.
• Periodic reviews of changes in corporate resources with the management of those areas to assure the effectiveness of the recovery procedures and backup capabilities.
• Established disaster recovery testing methodologies; planned and coordinated the testing of recovery support and business resumption procedures in different functional areas.
• Developed corporate emergency response procedures; distributed and updated emergency procedures to reflect changes in staff size, location, organization, and home office facilities.

Confidential

Security Analyst II

Responsibilities:

• Manage all CA-Top Secret applications
• Audit mainframe applications using reports from Top Secret.
• Active Directory reconciliation via PeopleSoft HRMS database.
• Provide 24x7 after hours support.
• Weekly ADABAS monitoring and reporting.
• User Provisioning / Identity Management.
• Responsible for eTrust provisioning application and process maintenance, as well as future product evaluations and implementation.
• Expertise in AD, UNIX, VMS, and Mainframe connectors.
• Administrator Account Reviews.
• Perform audits, manage permissions, and recommend changes to policy.
• Critical Windows Share reviews.
• Access Control Policy. Review, update, and create access control policies and procedures for all Information Security programs.
• SPII Scanning. Conduct desktop and network scans for SPII data and provide guidance for secure storage, classification, and destruction if required.
• Provide support for the annual Disaster Recovery test.
• Assisting with Security Awareness activities.
• Audit Critical mainframe applications.

Confidential

Technical Support Analyst III

Responsibilities:

• Data Security: Maintained 9 LPARS using CA-Top Secret. Maintained security profiles for people, batch applications and started tasks.
• Produced and audited access reports relating to data access violations.
• Physical Security: Maintained the OSS / AMARS physical security software.
• This included the responsibilities for the wizard control panels, proximity card readers and biometric scanners.
• LAN Security: Responsible for coordinating all access requirements with LAN administration personnel operating in a Banyan environment.
• Remote Access: Responsible for the maintenance of user accounts defined for DEC and the Leemah Dial-up software.
• Provided Internet access support.
• Provided support for the Connect Mailbox application.
• Assisted with the yearly Disaster Recovery test.
• Provided support for the HR SmartStream application.

Confidential

Programmer Trainee

Responsibilities:

• Maintained and generated Easytrieve reports on the internal BOIRS table.
• Maintained the SAR & Express Delivery reports for the company.
• Maintained the Financial Systems security database for the department using MSA security.
• Provided assistance with the desktop needs for the department.
• Provided SAR training for the company.
• Created ad-hoc reports using easytrieve and cobol as requested by management.
• Trained new and existing users on the various systems.