IT SUPPORT ENGINEER Resume Chevy Chase, MD - Hire IT People

SUMMARY

I am an enthusiastic Information Technology specialist and recent college graduate, with proven communication, analytical and technical skills, and independently developing my Python skills.
Seeking opportunities in software quality assurance testing or as a business analyst with analytical and testing skills, that can expand my knowledge in both manual and automation testing, while establishing long - term employment in a progressive organization.
Can demonstrate a variety of technical skillsets that make for an invaluable addition to any organization with a commitment to IT service delivery and exceptional customer service.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Chevy Chase, MD

IT SUPPORT ENGINEER

Responsibilities:

Collaborate with team and managers to complete tasks on timeand resolve issues
Monitor and manage ticket queues using Remedy system
Imaged workstations/configured PCs for Geico’s new hires using McAfee ePolicy
Configured Cisco AnyConnect as VPN client
Prepared workstations to join network and Active Directory domain
Used Blancco for data sanitization on mobile devices
Performed PC diagnostics to assess hardware and software issues
Troubleshoot McAfee services, Cisco VPN and other networking issues
Provided instruction to new hires when setting up laptops and smartphones
Front facing with customers to assist with new laptop setup via phone call, and when necessary controlled screen using Bomgar
Used Active Directory to gain access to user information and serial numbers
Used Microsoft Azure to work and manage applications through different cloud domains

Confidential, Falls Church, VA

QA TESTER - summer Intern

Responsibilities:

Assisted testers with executing test cases
Documented test cases with detailed test steps in Jira
Analyzed user stories to determine testability and assisted with defining test cases
Worked with Business analyst to document user stories with acceptance criteria
Re-ran automated test cases that failed to determine any new defects
Created defects in Jira
Participated in Scrum meetings and understanding of Agile methodology

Confidential, Bethesda, MD

Information Security summer Intern

Responsibilities:

Assisted with monitoring, investigating and responding to security incidents
Used Carbon Black to capture and process security related data
Assisted with investigating data on endpoint computers
Used Access management to grant users different rights
Utilized Wireshark for monitoring network traffic amongst users in the organization

Confidential, Germantown, MD

Welcome Center Specialist

Responsibilities:

Assisted students and visitors with various activities such as class scheduling, advisor appointments
Provided computer assistance such as website navigation and user accounts
Shared knowledge and general information about the campus and other student information