Summary

A hard-working, organized, experienced IT professional with over 13 years of experience in the Financial Services industry managing server infrastructures, data-center operation, desktop support and application support.

Confidential

Senior Systems Administrator/Application Support

• Responsible for the upgrade of over 200 computers from Windows XP to Windows 7 utilizing Windows Deployment Services and USB drive operating system installs of Sungard's corporate image.
• Execute daily start up of drop copy system.
• Start up and monitor proprietary level 1 market data system. This system is used to capture tick data and to calculate P L
• Build Valdi Consolidated Admin Tool and Valdi OMS software using Venis IX script builder
• Upgrade approximately 150 computers from older Dell single core machines to new HP dual and quad core machines
• Configure all employee laptops with bit locker and back up recovery key text file to a secure location.
• Decommission 60 printers and roll out new HP Managed Print Services by deploying a new print server and 16 new HP MFP devices.
• Create new user and computer accounts in Active Directory via Quest Active Roles software. Create email distribution groups and make changes when necessary.
• Manage CIS Corporate Information Security Portal . This system is internal to Sungard and is used to track percentages of machines that are up to date and compliant with Sungard's policies such as laptop encryption, patching, and antivirus standards.
• Directly manage a team of four employees responsible for implementing Sungards IT polices over four offices throughout New York and New Jersey. This role requires weekly IT conference calls with the team and weekly calls with the managers at the offices we are servicing.
• On site tech for three offices performing large scale phone system upgrade from old analog phone system to new VOIP Avaya phone system.
• Local support person for any data center related issue that remote hands could not resolve. This included troubleshooting network devices, wiring/patching and servers.
• Monitor corporate roll out of Microsoft Office 2010 Suite.
• Configure and troubleshoot Blackberries, Iphones, Droids and IPads.
• Install Microsoft System Center 2012 Virtual Machine Manager and create virtual machines for various roles.
• Migrate 20 VMware virtual hosts to Hyper-V hosts using various converter tools.
• Order all hardware and software for two offices and three different business units from various vendors to secure best pricing. Track the location and assignments of Assets.

Confidential

System Administrator/Trade Application Support

• Install, configure and upgrade all servers.
• Investigate trade discrepancies and use admin tool and client/server log files to correct any errors.
• Work as a Liaison between traders, programmers and QA.
• Install hardware video cards, hard drives, memory for any traders who are in the tri-state area.
• Keep all servers up to date with Windows updates and BIOS upgrades.
• Monitor performance and load on all servers.
• Document system setup and architecture using Microsoft Visio.
• Install CALs on remote access server.
• Create scheduled tasks to shutdown and back up daily trade log files.
• Provide day to day support for traders using the Lightspeed and Takion Technologies trading platforms.
• Assist traders in trade breaks and trade disputes- contact ECN/Exchange to break clearly erroneous trades.
• Convert all traders from Assents Anvil trading platform to the Lightspeed Trader platform.
• Create VPN/SSL logons for traders, install and configure VPN/SSL software for end users via remote support tools.

Confidential

System Administrator/Trade Application Support

• Rack, mount and wire servers and networking equipment.
• Install and configure Microsoft Server 2008 on hosted servers
• Upgrade remote traders Operating Systems to Windows 7 during site visits
• Install Cisco VPN client software on remote traders pc via team viewer remote assistance software
• Upgrade hardware components on servers and install network cards, blades and gbics on networking devices.
• Assist in the creation of newly developed trading software.
• Work hand in hand with development team on ways to enhance the Takion front end platform, including order routing strategies.
• Wire new office with Cat 6 cabling and punch down patch panel.
• Assist traders in trade breaks and trade disputes- contact ECN/Exchange to break clearly erroneous trades.
• Install and configure software for current customers by site visits or remote support software.
• Demo trading software for potential customers.
• Work with CTO on ways to reduce market data latency.

Confidential

Systems Administrator Trade Support

Through Transaction Services Agreement TSA with Sungard. Hired to provide continued support of the trading system which was purchased by Lightspeed from Sungard.

Confidential

Systems Administrator Trade Support

• Performed all levels of hardware and software systems for 150 computers and 10 printers and fax machines
• Install operating systems on servers- rack/wire and setup servers in company data centers and monitor servers using Microsoft SCOM.
• Create domain and email accounts. Diagnose and troubleshoot active directory and exchange related issues. Unlock user accounts and change passwords.
• Use Salesforce ticketing system with Global IT desk to resolve open ticket items.
• Performed desktop migration from Windows XP to Windows 7.
• Created new Microsoft Virtual Server environment with Senior Systems Architect.
• Assist in the rollout of Symantec Endpoint protection Antivirus suite.
• Configure PDA/Smart Phone devices for users.
• Migrate all mission critical trading servers from primary datacenter in Hoboken NJ to new facility in Carlstadt NJ over the course of one weekend. Move, rack, wire over 100 servers/networking equipment. Confirm connectivity with all customers.
• Participate in the creation of disaster recovery polices and operations. Setup disaster recovery site computer terminals/phones/printers/faxes.
• Manage a team responsible for the support of a trading software that consisted of 25 offices and over 700 remote traders in a high stress environment.
• Document trading system servers using Microsoft Visio.
• Primary contact for all market centers and exchanges for any issues that may arise with order or market data issues Mass cancel of orders, retrieve execution reports and resolve any fix connectivity/driver issues.
• Part of a local trade floor technician team supporting 60 active daytraders and 40 office personnel resolving hardware/software issues, installation and support of 3rd party trading software, setup workstations, resolve any trade related issues.
• Execute daily start up of trading system that supports over 1500 in office and
• remote VPN/SSL traders.
• Assist traders in trade breaks and trade disputes- contact ECN/Exchange to break clearly erroneous trades.
• Support lead for proprietary Market Summary server application work directly with developer on design, testing, implementation, bug tracking and product enhancements.
• Directly support large institutional clients site visits and trading software demonstration. Work directly with client on software enhancement requests.
• Support sponsored access, liquidity services and clearing customers to resolve any technical or operational issues that may arise.
• Test with QA team numerous proprietary trading and market data applications. Work directly with QA lead and Pune India QA team on software enhancements and bug tracking through Bugzilla.

Confidential

Systems Administrator/Trade Floor Support/Application Support

• Responsible for installation, configuration, upgrades and maintenance of 20 servers using services of DNS, FTP, Domain Controller, Active Directory, Terminal Services, Printing, File Sharing and Andover proprietary Market Data/Execution/Clearing system.
• Installed, configured and maintained DHCP for over 100 clients and static servers.
• Responsible for installation, maintenance, monitoring traffic flow, and troubleshooting various Cisco routers and switches.
• Purchased all software and hardware for all Andover offices.
• Point of contact for data feed providers, ECNs, and telco issues including ordering, maintaining, troubleshooting and cancelling circuits.
• Directly supported more than 100 traders over two trading floors at the company's flagship office in downtown Manhattan
• Monitor and troubleshoot data feed, transactions, trade discrepancies and order flow for proprietary trading software.
• Responsible for rolling out Andover's proprietary trading software- traveled across the US to all offices and setup servers- familiarized local staff on proper operation of servers and correct troubleshooting practices.
• Trained all new technicians.
• Trained all new traders on proprietary trading software.

Technical Skills

• Systems Windows server 4.0/2000/2003/2008, workstation 9x/XP/Vista, Exchange /2000/2003, Terminal Server 4.0/2000/2008, MOM/SCOM, Virtual Server
• Hardware Dell servers, Dell laptops, Dell desktops, SuperMicro servers, HP Printers, Scanners, Fax Machines, Miscellaneous PC Hardware, IDE/SAS/SATA drives, SCSI devices, Fiber Optic network cards
• Security Symantec Anti-Virus enterprise edition, Symantec Endpoint Protection, Trend Micro Anti-Spyware enterprise edition, Microsoft FEP
• Trading Reuters, Bloomberg, Fast Track, Track Data, Esignal, PC Quote, Real Tick, First Alert, Nasdaq Workstation, Nasdaq Market Replay, Market Map, Cybertrader, AT Financial
• Redi Plus/Classic/Express, Trade The News, Trade Ideas, U2, Lightspeed Trader, Takion Technologies Trading Software, Anvil Trading. Sungard Valdi
• All ECN and exchange protocols, ITCH, OUCH, RASH, PITCH, POUCH, ScratchX Direct Edge , CCG, UTP, CQS, NYSE Ultra, Total View, Arca Multicast, NYSE Imbalance Data Feed, NYSE Alert Data Feed.
• Software MS Office 2003/2007, MS Outlook, Adobe Suite, PC Anywhere, Cisco VPN, Nortel SSL, F5 SSL, Microsoft Visio, VNC, Cisco Secure ACS, WebEx, Kiwi Syslog Service Manager, Team Viewer, Capture Whiz, BMC Remedy, Adobe Captivate, NetZoom, Facetime IM Auditor, Double-Take, Viewfinity, Microsoft OCS, Microsoft LYNC, Quest Active Roles, Blackberry Desktop Manager, Venis IX, VMWare VShpere, ESX, ESXi, Hyper-V, Salesforce Ticketing System, Scansafe, Magic Disc, Magic ISO, Good For Enterprise, Foxit PDF editor/reader, TeraTerm
• Network Familiar with Cisco Routers/Switch/Pix Firewalls, F5, Nortel, Extreme Networks,Juniper Networks, Twisted Pair Punch Down.