IT Professional

• Network , Security , and CIW certified technician with over 12 years of experience in computer based operations and support. Areas of expertise include:
• Manufacturing and technical experience in Quality Control.
• Installation, configuration, support and troubleshooting of desktop and laptop PC system components.
• Installation, configuration, upgrading, maintenance, support and troubleshooting of XP, Linux, UNIX, Vista, Windows 7, Windows 8 and Novell for both standalone and networked environments.
• Knowledge of hardware and operating system components of LAN and WAN environments.
• Defining network architecture managing and tuning corporate infrastructure.

Skills Base

• Hardware: Installation, configuration and troubleshooting of desktop and laptop PC system components and devices. Experience in supporting and troubleshooting peripherals via serial, parallel, USB, IEEE-1394 and SCSI interfaces including monitors, dot matrix printers, inkjet printers, laser printers, tape backup systems.
• Operating Systems: XP, Linux, Windows 7, Windows 8 and Novell for both standalone and networked environments. NOS, 2008 Server, Active Directory. Terminal Services utilizing Remote Desktop, VNC, and LANDesk to deploy applications and troubleshooting.
• Network: LAN and WAN environments to include network interface cards, network cabling UTP, STP, Coaxial, Fiber Optic , network protocols TCP/IP, NetBEUI, IPX/SPX , network topologies Bus, Ring, Star , hardware protocols Ethernet, Token Ring, Wireless and network equipment hubs, switches, routers VOIP Avaya .
• CIW Professional: Web Apache, ASP, HTTP, ODBC , FTP Finger, Telnet , news and mail servers SMTP, NNTP, IMAP, POP3 configuring and deploying e-business solutions servers monitoring and analyzing network performance designing, managing and troubleshooting enterprise TCP/IP networks. DNS, WINS, Net BIOS, and SWAT configuration.

Professional Summary

Confidential

Desktop Support Deployment/Migration Technician

• Make contact with customers to arrange deployment schedule using the Remedy ticketing system.
• Image workstations to departmental specifications
• Install additional COTS software as needed.
• Guardian Edge, McAfee, Symantec, Adobe and Kaspersky Suite installation and configuration
• Physically move each completed system to the assigned office location.
• Migrate user data, settings and applications from old hardware to new hardware
• Verify user has access to network resources as required including wireless, VPN capabilities
• Provide basic instruction to user as needed
• Verify functionality of new system
• Remove old system as required
• Provide updates for inventory controls.
• Installation of local/networked printers
• Installation of MS Office 2003, 2007, 2010
• Configuration of MS Exchange
• Troubleshooting, configuration of Novell Netware
• Active Directory
• Excellent written and oral communication skills
• Planning and organization skills
• Excellent customer service skills and phone etiquette
• Attention to detail
• Ability to perform diagnostics on software and/or hardware
• Ability to resolve routine and non-routine problems independently and in consultation with technical lead, peers and vendors
• Experience using remote control software to provide desktop support LANDesk

Confidential

Desktop Support

• Migration from windows XP to Windows 7 across global enterprise of 5000 users
• Deploys and configures laptops Lenovo and related software COTS, Med-V, Office 2010, Cisco AnyConnect VPN, SAS, Cascade, and Adobe Suite .
• Ensures related documentation is accurate and complete.
• Contact users, save and migrate data using Windows Migration Tool USMT . Deploy and configure printers, scanners, fax machines.
• LANDesk for remote migrations.
• Interface with network engineers, department managers and technicians at other sites to resolve any technical problems arising during process.
• Active Directory, GTS Tools

Confidential

Desktop Support

• Migration from windows XP to Windows 7
• Deploys and configures laptops and related COTS software
• Ensures related paperwork is accurate and complete
• Image/reimage of laptop PC's using Norton Ghost
• Deploy and configure printers, scanners, fax machines
• Ipad Configuration.
• Numara Footprints

Confidential

Desktop Support Specialist

• Migration from windows XP to Windows 7
• Identifies and repairs the cause of user's computer problems
• Deploys and configures personal computers laptops and related COTS software
• Ensures related paperwork is accurate and complete
• Image/reimage Desktop and laptop PC's using Microsoft Deployment Tools
• Data recovery
• Configure and Deploy custom software for Bayer Employees and Staff
• Deploy and configure printers, bank scanners, scanners fax machines
• Experience troubleshooting and configuring Lotus Notes
• Adobe Suite Installation
• Install and configure Cisco VPN Client
• Blackberry Configuration
• LANDesk

Confidential

Contractor Jr. System Administrator

• Apply OS patches, COTS and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Datatel and Novell GroupWise user setup, and management

Confidential

Contractor Network Administrator

• Installation, configuration, and maintenance of the organization's LAN/Terminal server and workstations.
• Manages performance and maintains security of LANS.
• Working with multiple hardware and software platforms at an intermediate level.
• COTS installation.
• Break/Fix

Confidential

Contractor Help Desk Agent

• Tier 2 and 3 level technical support in PC Operations that included hardware, software and networking for a user base of approximately 50,000 .
• This included internal and external customers using applications and platforms provided by Volvo.
• Engaged the customers to understand their requirements and expectations
• Ensure all problems and requests were logged/ tracked in the Case Management system accurately, coordinated support to ensure issues were resolved in a timely manner.
• Generated reports and analysis for customers and other Help Desk analyst. Work with my team to exceed the Local and Global KPI requirements that are assigned by management.

Confidential

Contractor PC Technician

• Provided PC support for Wachovia Banking:
• Installation and deployment of 1500 LCD monitors.

Confidential

Contractor - PC and Network Technical Support

• Provided technical support for multiple client projects which included:
• COTS software, hardware installations and deployment activities.
• Completed network cabling and punch down.
• Assisting network administrator with server installation, adding computers to domain and user configuration.
• Managed network for three remote sites.

Confidential

PC Technician

• Deployment project for the Guilford County School System that included:
• Installation and deployment of PC's, printers, and other network peripherals at approximately 30-35 schools
• User and network configuration and connectivity.
• Provided troubleshooting support for all hardware and COTS software.

Confidential

Contractor -Team Lead Piedmont Natural Gas

• Corporate wide PC and network deployment for Piedmont Natural Gas. Responsibilities included:
• Serving as Team Lead and liaison between customer and Dell.
• Assisted with the configuration and installation of network servers and PC desktop computers
• Provided project reports including task completed and feasibility of additional computer deployments based on their technology needs in the future.
• Conducted inventory control task via an internal asset management system for inventory control

Confidential

PC Technician Contract Position

• The Confidential MBA Department required the following for this deployment project:
• Configuration and deployment of Dell D610 laptops.
• Imaging of the standard operating environment, asset inventory, configuration of users and profiles
• Post deployment troubleshooting and problem resolution.

Confidential

Desktop Technician - Contract Position

• Provided technical support in and participated in the installation of PC hardware, software and network access for Merz Pharmaceuticals. The Project included:
• Configuration and installation of PCs to the Merz network environment, troubleshooting and diagnostics
• Assisted LAN Administrator setting up users on the Domain, assigning rights and permissions using Active Directory.
• Provide Help Desk services for internal and remote users.
• Supported daily operations for Sales Force Automation SFA applications.
• Configuration and maintenance of all mobile hardware associated with SFA.
• Developed and maintained computing asset/inventory tracking database.
• Ensure software compliance through audits of the corporate computing environment.