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Systems Support Administrator Resume Profile

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NC

CAREER OBJECTIVE

Highly motivated and versatile professional with solid experience and leadership skills looking to obtain a position where strong analytical, communication, interpersonal skills and a strong work ethic will add value. Enjoys challenging assignments and committed to exceeding goals.

PROFESSIONAL SUMMARY

  • MBA with five years of IT experience with an emphasis on Project Management and Business Analysis. Worked closely with various project stakeholders, SMEs, and staff to understand and document business requirements, functional requirements, and design specifications for new and existing applications. Sound business acumen with a talent for establishing positive, long-term relationships with clients, vendors, and personnel of all levels within the organization. Strategic and critical thinker with the ability to quickly analyze information, and make decisions in line with organizational objectives.
  • Data Transformation Project Management/Program Office Analysis experience providing administrative and strategic support to the Enterprise Data Warehouse program by partnering with the individual project managers, technical leads, and senior management in championing the objectives and status of the Data Transformation program. Demonstrated success by managing multiple projects to ensure optimal quality, achieve company goals.
  • Production Supervision experience in manufacturing, leadership, goal setting, components and semiconductors, continuous improvement, 5S, Lean manufacturing, tracking of materials, root cause analyses, scheduling, maintaining supplies, ordering and receiving, customer service. Experience also includes on-boarding and training of new resources, assisting in job shadowing activities, developing training guides to ensure knowledge is leveraged consistently across functional teams.
  • Network Engineering experience in all phases of in-circuit and functional testing equipment design, testing, and implementation of network equipment for customers such as, Cisco, Nortel, Sun, IBM, and Compaq.
  • Server Administration experience in a production environment including 24x7 - maintenance and support of computers and network equipment along with troubleshooting Microsoft and UNIX environments.
  • Telecommunication experience working with POTS, PBX systems, T1/ T3 lines, Fiber Optics, RF, and Satellite/ TDMA equipment.

WORK EXPERIENCE

IT Security Business Systems Analyst Global Information Security

Confidential

  • Worked with Dashboard Manger Performance Manager which provides the ability to create management dashboards, charts which are at-a-glance displays that show the status of business metrics
  • Interviewed Stakeholders, Business Managers, and interacted with Users, Developers, Project Manager and SME to understand the business process, identify enhancements and gather Business Requirements, then converted requirements into technical specifications for the Workflow Portal
  • Conducted JAD sessions and analysis of complex business problems to translate Business Requirements into Functional specifications and create workflow processes
  • Participated in Design reviews to ensure Design met Functional and Operational needs
  • Maintained the Requirements Tractability Matrix RTM and managed requirements
  • Effectively used Six Sigma methodologies for the optimization of Business Processes
  • Documented detail Business Process Design and responsible for creating the Use Cases, Class Diagrams, and Sequence Diagrams
  • Created functional flowchart and documented Business Deliverables
  • GAP Analysis between the current /future state Business Process Flows
  • Administered MS SharePoint for version control of departments documentation
  • Assisted Developers with designing, building, testing and debugging workflows based on business and technical requirements
  • Used SQL to query the database for performing data analysis
  • Partnered with applications manager/DBAs to get full information needed for sizing and deployment/configuration of the product
  • Utilized AIT BOA's Application Inventory Tool to review and perform analysis of system application attributes
  • Created Change Requests and coordinated efforts for Security Software deployment to servers for Database Activity Monitoring
  • Create and execute Test Plans for database activity monitoring software to bank databases

IT Project Manager/Program Analyst Data Transformation

Confidential

  • Ensure compliance with internal Sarbanes Oxley SOX and IT policies and standards. Lead multiple work teams through rigorous SDLC and project management life cycles and best practices and adhere to Change Control and Problem Management procedures
  • Risk and Issue Management Facilitate and actively participate in Data Transformation program/project risk and issue meetings. Drive mitigation and resolution of these by working with appropriate individuals and teams
  • Change Management Act as an organizational change agent within IT/ Data Management. Apply skills and knowledge to support the change, helping associates move rapidly through the transition and incorporate methods to sustain the change
  • Status Reporting Managing/coordinating status for bi-weekly program steering committee. Proactively implementing ideas for enhancements to the Program/Project status, presentations and broader value-add IT Data Transformation communications
  • Resource Management Leverage CA/Clarity for resource assignments, cost plans, work schedules, reporting, data extract, estimates, and forecasts
  • SharePoint Administration Designed and developed SharePoint sites for Diversity Inclusion, IT Data Transformation, and Data Governance programs and sub-programs
  • SAP Webi Business Objects Reporting Created and maintained reports, built web intelligence queries, and coordinated the creation maintenance of existing universes and supporting components to ensure data availability for effective reporting and analysis.
  • Served as primary support contact for end users providing training, individual support, and issue resolution for reports and components in Business Objects environment.
  • Analyzed the existing Business Objects Universes.
  • Created and implemented ad-hoc reporting system using Business Objects.
  • Extracted, analyzed, and identified issues with available data in reporting environments for support of end user reporting efforts utilizing SQL queries.
  • Analyzed and assessed data/metrics gathered for plan reporting and/or trends that should be highlighted for corrective action and/or performance improvement
  • Proven ability to effectively collaborate with others, initiate action, promote change, drive results, make tough decisions and accept challenging assignments.

Systems Analyst IT Plan Reporting - ERISA

Confidential

  • Proven ability to effectively collaborate with others, initiate action, promote change, drive results, make tough decisions and accept challenging assignments
  • Acted as the liaison between the business and development teams
  • Documented and trained IT associates on new processes, templates and standards that meet overall organizational process improvement objectives
  • Conducted systems and data analysis for production support and capacity issues with systems/applications software, and strategic changes for IT Plan Reporting - ERISA
  • Developed and implemented The Office Innovation Initiative to increase productivity, efficiency, and communication within the organization
  • Identified business and technical requirements creating Project Management Plans, Business, Functional, and Technical Requirements Documentation
  • Tested reports for accuracy, and troubleshot report issues for poor performance and bad data.
  • Generated the Master/Detail reports based on user specification s
  • Analyzed functional problems and determined techniques and requirements most feasible for processing the data
  • Responsible for introducing the Office Innovation Initiative to increase productivity, efficiency, and communication within the organization

Senior Desktop Engineer IT Infrastructure

Confidential

  • Provided hands on support and experience in financial institution/trading environment to deliver superior customer service and technical support while minimizing impact to traders
  • Administered Active Directory accounts, including network/email/application password resets and account lockouts
  • Provided remote and on-site incident resolution by troubleshooting desktops, laptops and associated hardware and software within established Service Level Targets
  • Planned, tested and implemented deployment schedules for applications, patches, and service packs at the desktop level
  • Delivered technical support for VPN users, Blackberry and RF handheld devices
  • Installed and configure market data applications including Reuters, Bloomberg, Factset
  • Responded to incidents and requests within a ticketing system, providing resolution within a complex fast-paced asset management business environment
  • Provided customer training and knowledge documentation
  • Complied with and support ITIL change-incident-problem management processes and work instructions
  • Interacted with business end-users, Service Desk, Engineering, IT Information Security, Technology Stack Management, Vendors, and Technology providers

Systems Support Administrator

Confidential

  • Responsible for supervision and training of technical operators
  • Oversaw daily Operations to meet demanding production schedules
  • Provided Tech support for software upgrades/ patch management, LAN/WAN networking and PBX/ telecommunications equipment troubleshooting
  • Maintained and monitored VSAT/ satellite voice and data transmission
  • Developed and implemented Standard Operating Procedures and created Network diagrams.
  • Performed functional testing and troubleshooting on uninterrupted power supplies UPS
  • Provided proper documentation for customers in compliance with ISO 9001/QS9000.
  • Use of digital and analog oscilloscopes, electronic counters, spectrum analyzers, functional test generators, and computer-controlled test equipment
  • Supervision and training of technical operators on a daily basis
  • Diagnosed and solved Frame relay / T1 lines, CSU/DSU and routers connectivity problems
  • Use of Remedy Web for Change Management/ Problem Resolution
  • Asset Management of all IT equipment
  • Installation and troubleshooting of Cat5e cabling
  • Implemented Standard Operating Procedures and Network diagrams

Lead Functional Test Engineer Technician

Confidential

  • Managed project teams of up to 8 technical professionals to repair more than 4.6 million dollars worth of functional network equipment debug for Cisco routers and switches during a 1 year project cycle
  • Responsibilities included supervision and training for approximately 25 employees
  • Assisted with design and implementation of test platforms for such customers as Cisco, Nortel, Compaq, Sun, and IBM
  • Defined and monitored project workflows for quality and schedule performance for such customers as Cisco, Nortel, Compaq, Sun, and IBM
  • Enabled cost savings opportunities for vendor consumer products while focusing on quality and constant first-pass-yield improvement in a Lean Manufacturing/ Six Sigma environment
  • Reviewed and established material, equipment, and resource requirements and assignments to meet daily goals
  • Selected and developed personnel to ensure efficient performance of the production SMT Surface Mount Technology area operations
  • Verbally counseled members on job performance, improvement areas, and future expectations
  • Monitored Quality Control to identify and reverse negative production trends
  • Created standard operating and quality procedures
  • Administered monthly safety training
  • Responsible for scheduling maintenance of manufacturing equipment, ensuring both preventive maintenance programs and immediate repairs were completed within the established time, target, and budget windows

Signal Support Systems Specialist/ Unit Communications

Confidential

  • Supervised and managed daily operations of military communications shop
  • Installed, and operated communications systems such as two-way radios RF/VHF/UHF , repeaters, base stations, LAN/WAN sites, tactical satellites, and selected communication security equipment COMSEC in military police units.
  • Used various test equipment to troubleshoot and repair electronic and satellite communications equipment from the circuit to the radio frequency levels.
  • Performed Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.
  • Supervised, installed, maintained and troubleshot Signal Support systems and terminal devices, to include data distribution systems, wire, and battlefield automated systems.

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