Systems Analyst Resume Profile
Summary of Qualifications:
- Information Technology IT Professional with a diverse background and 20 years of progressively challenging professional experiences as an: IT Director, Program and Project manager wh has consistently delivered exceptional stakeholder and vendor results Resource manager wh has effectively managed third party development resources and cross functional teams t effectively meet organizational objectives Lead Subject Matter Expert SME working tirelessly t deliver exceptional organizational/program/project management results that meet and/or exceed stakeholder expectations. A certified Project Management Professional PMP with SDLC and IT Infrastructure consulting experience with a strong blend of strategic, business, technical and analytical skillsets. Business Operations and Information Technology Leader with solid experience leading projects utilizing multiple types of life cycle phases covering: large-scale, transaction-based, mission-critical systems, and business operations for large budget projects and programs.
- An experienced Instructor committed t leveraging professional experiences t expand student learning paradigms and assist them with building confidence and the ability t develop and achieve self-improvement, career enhancing skills t achieve their individual goals and objectives.
Professional Accomplishments:
- Earned MBA Business Administration
- Earned BS Computer Information Systems
- Earned Masters Certificate, Project Management
- Earned PMP Certification, CompTia Project , IT Certification
- Earned Certified Software Test Engineer Certification CSTE
- Earned ITIL Foundations Certification
- Sr. Director, Program Management Resource Manager Managed Atlanta Based office comprised of 15 Direct Reports and 100 plus matrix/co-located resources
- IT Project Management experience Major industries Healthcare, Airline, State/Federal Government, Telecommunications, Utility
- Adjunct Instructor Project Management, Business and Microsoft Office Suite
- PM Management PM Resource and Manager
- Software Developer: Waterfall: designing, coding, testing, implementation Agile, Scrum, PMP
- Completed 6-sigma Green Belt Course Certificate of Completion, Clayton State University
- In-Progress: Masters Science, IS Security concentration Courses Completed t date: Inf System Decision-Making, Enterprise Architecture, IT Project Management, Network Architecture And Analysis Fundamental of Information Systems Security, current GPA: 3.5 out of 4.0
Technical Competencies:
- PLATFORMS Mainframe, Windows, UNIX, LINUX
- SOFTWARE/APPLICATIONS Microsoft Office Suite, SharePoint, Visio, MS Project, Quality Center, Dreamweaver, Several proprietary applications, Outlook
SKILLSETS Program Management, Project Management, Resource Management, Agile/Waterfall Methodology, SDLC, Communication, Project Team Management/Leadership, Team Development, Critical thinking and problem solving skills, Risk Management, Planning and organizing, Effective decision-making, Influencing, Delegation, Negotiation, Conflict management, Adaptability, Business Analysis, Project Feasibility, Vendor Management RFP, SOW , Statistical analysis, Data and Impact Analysis, Contract and Procurement Management, Mobile application development
Professional Work Experience:
Confidential
- Position Title: Program Manager - PMO
- Responsible for delivering program/project management oversight as a senior level Program Manager within the Enterprise Governance and Planning EGAP Division. Roles include:
- Evaluate and consult on State Agency projects for the purpose of maximizing organization Return on Investment ROI
- Serve as a business partner and liaison with state agency senior leadership, third party vendors, and agency CIOs and/or Business Owners
- Collaborate with senior leadership of state agencies t prepare recommendations for GTA senior leadership assessing project risks and issues t increase the probability for successful outcomes
- Make recommendations t GTA and agency management regarding project activities, course corrections, process improvements and best practice activities
- Participate in the development of policies and procedures
- Participate in consulting engagements with agencies SOW, RFIs, RFPs, RFSs
- Develop and deliver project management training t less experienced resources
- Consult with cross functional teams multi-divisional and multi-agency t improve statewide technology procurement practices
- Review agency technology procurement documents for completeness and adherence t GTA State of Georgia standards
Confidential
Position Title: Contract Project Manager, Program Management Office
- Responsible for simultaneously directing the efforts of multiple cross-functional project teams t achieve clearly defined results within the triple constraints of time, budget and specifications for medium 1-3 month, low dollar value and high-complexity 3-12 month, high dollar value projects. Activities include:
- Vendor Management: working with Supply Chain Management t create RFI, RFP and SOW evaluation and managing according t contract and SOW.
- Assembling the project team, developing the project work plan, and managing the expectations, deliverables and results of all internal and external project resources for the roles and activities defined in the plan.
- Tracking project milestones and making necessary adjustments t the project plan or resources t maintain customer commitments
- Communication of project status, performance feedback and risks t all project stakeholders and managing the change control process for each assigned project
- Leading and managing project teams t determine project scope, devising and maintaining a workable project plan, and developing and deploying the solution in accordance with the needs of the project
- Developing and maintaining all project manager deliverables throughout the project lifecycle
- Identifying project risk, developing a project risk management plan and actively managing risks throughout the project lifecycle
- Managing interaction between the customer, vendors, and the internal IT project team t ensure that appropriate relationships exist t produce positive project outcomes
- Managing the project change control process, status reporting, project estimating and monthly cost accounting
- Serves as liaison with third party vendors as related t upgrades, integration, researching business needs, and escalating reported issues and risks
Confidential
Position Title: PM Project Management
- Translating technical and business needs int projects that were consistent with building SMART Business Goals and Objectives and clear and concise product requirements
- Following strictly defined project management processes and procedures that met existing PM standards and methodologies that supported GE energy's SDLC and infrastructure lifecycles
- Providing project coordination and leadership t the project team throughout the life of the project
- Collaborating with GE/CBTS technical and PM management t properly plan each project effort and communicate plans t co-located resources and/or vendors t ensure the project's expected goals and objectives are met within specific time, cost and quality parameters
Confidential
Position Title: Consultant Sr. Project Manager
Confidential
Position Title: Sr. Program/Project Manager
- Reviewed project work flow and processes, recommended/implemented new or changed processes. Actions included:
- Alerts t Sr. Management of potential issues
- Direction of team members on daily activities/team projects
- Worked independently on routine assignments and relied on influence t ensure tasks were completed on time
- Performed post project reviews and closed projects/work efforts
- Addressed and documented post-project issues, concerns and potential improvement
Confidential
Position Title: Sr. Project Manager
- Effectively delivered functional, business and organizational objectives which were established by executive leadership
- Organized, developed and managed PM level project initiatives that impacted Delta's Information Technology IT initiated projects
- Successfully managed and delivered project investments ranging from 500K t over 1M per project
- Led multiple projects ranging from software application t hardware infrastructure projects which were initiated and sponsored by Delta Airline's internal Corporate customers I.e. Security division, Marketing and Airport Operations and Finance and Accounting.
- Developed Project Plans, monitored and directed strategically important projects for Delta Airlines by providing high quality project analysis and management
- Partnered with key organizational and operational leaders t identify and achieve SOW objectives, priorities and goals and objectives for each initiative
- Developed SOW, Project analysis, and tools associated with project plan development, industry research, expert interviews, benchmarking, operational feasibility analysis, financial reporting, written presentation for key management/stakeholders and ensured development activities were successfully implemented according t the plan.
- Maintained system/applications information/documentation in the centralized tracking system
- Prepared periodic and/or as requested status reports that quantitatively and qualitatively informed management and the team of project progress, milestones, issues and results
- Generated and analyzed documents, charts and/or diagrams of business problems t be programmed or addressed via proposed procurement decisions
- Coordinated and integrated project activities across multiple functional lines
- Identified and managed risk factors associated with change management
Confidential
Position Title: Unit Manager, Project Management Operations, Project Management Office
- Successfully executed GTA's operational goals and objectives by delivering IT operational projects within scope, time, cost and quality constraints while ensuring compliance with State and Federal legislative guidelines. Efforts included:
- Actively collaborating with state agencies and senior leadership t better understand business requirements, SOW objectives and translating them int technical project requirements and work activities
- Reviewed and monitored performance measures and when necessary implemented corrective actions
- Managed project management staff development through performance management processes and procedures as required
- Worked across the entire GTA enterprise engaging and reporting t all levels of management t ensure stakeholder satisfaction and project communications were as expected
Confidential
- Positions Held:
- Senior Director, Program Management
- Senior Director, Implementation and Training
- Program Manager
- Senior Manager of Information Systems
- Systems Analyst
- Human Resources Associate College Recruiting
- Programmer / Analyst
- Led 24x7 Global Organization Division responsible for client relationship management, software architecture and design, software development, software engineering, software testing, configuration management, release management, product delivery, technical writing, technical production support and global billing system conversions for convergent cable, data and telephony billing systems built on AS400 and open systems platforms. Led the implementation of many legacy billing systems, and billing system release upgrades and exceeding budget expectations significantly
Confidential
Confidential
PMI PMP Exam Prep AT T, Nobel Systems, State of Georgia, Individual Consulting
Confidential
Project Management Professional Certification PMP Exam Preparation course
Confidential
Microsoft Office 2010
Desktop Computing Preparation for A certification Exam
IT Project Management MGT310
Confidential
- Strategic Planning and Risk Management Graduate
- Introduction t Computer Information Processing Undergraduate
- 2005 Computing Technology Industry Association CompTIA IT Certification: Project
- 1999 The George Washington University: Master's Certificate, Project Management
- 1998 The Quality Assurance Institute: Certified Software Test Engineer CSTE