Summary:

Computer Support Specialist / Information Analyst / Systems Analyst with over 14 years' experience supporting both large and small infrastructure environments. Experienced in supporting and troubleshooting various hardware products, software applications, Active Directory, and Windows O/S. Well spoken professional with great communication skills and attention to details. Currently possess Secret Security Clearance.

Certifications:

HP Warranty Hardware Certification

Security Awareness Certification

Hardware:

LAN/WAN, IBM PCs 8088- Pentium IIII HT and Duo Core/ Dual CPU , PCI, EISA, ISA, SCSI, IDE,SATA, Tape Backups, routers/switches, VOIP

Laptop Repair- LCD to motherboard replacement/repair, LCD Projector repair

Software:

Novell 2-4 , Windows 95/98/2000/ME/XP/Vista/Windows7, MS Office Pro 97-2010, Active Directory, SQL Server, PGP Encryption, Netmeeting, Dameware, PCAnywhere, Windows Remote Desktop, Winsock, SMTP/POP, Softpro, QuickBooks, MS Publisher, FrontPage, Symantec VERITAS Backup, Ghost, Altiris, WebEx, VNC, Linux, Log Mein Rescue, Kaspersky Server Admin, Kaspersky Endpoint 8

Work Experience:

• Upgraded and expanded network systems and their components as needed.
• Using Active Directory daily to assist users with server, network access and login issues.
• Provide assistance with the training for new hire Usaero Services employees which involved creating documentation and providing the training to the new hire employees on how to use their computer systems, telephones and navigation on the Usaero Services network.
• Diagnosed hardware and software problems using advanced root-cause analysis.
• Served as a liaison between the user community and software providers.
• Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
• Supported copier/fax/printer all in one installations, repair, and connectivity to the Microsoft networks.
• Responsible for constant monitoring of asset control, to include assigning of equipment and inventory database to ensure loss prevention.
• Maintained Licenses for software installed throughout LAN.
• Maintained daily tape backups
• Maintained all server side updates as well as ensuring data security

Confidential

Systems Analyst / Technical Engineer

Systems Analyst technician which involves troubleshooting and imaging hardware and software on ConfidentialServices employee desktops and laptops remotely at 65 locations. Other duties include: Maintaining telephone system, Video conference equipment, Local area network, Wide area network, Wireless network, Maintaining of production line equipment such as cordless hand scanners, assist in troubleshooting server issues for 7 locations. Acquisitions and Mergers as a onsite technician to convert computers and printers to Confidential

.

• Responsible for troubleshooting Windows2000, Windows XP, MS Server 2003, MS Exchange 2000-03, MS Office 2003-07, MS Outlook 2003-07, RightFax software.
• Using Active Directory daily to assist remote vendors IPSoft and Gentiva with user profiles.
• Provide assistance with the training for new hire Gentiva Health Services employees which involved creating documentation and providing the training to the new hire employees on how to use their computer systems, telephones and navigation on the Gentiva Health Services network.
• Using Active Directory daily to assist vendors IPSoft and Gentiva with user profiles.
• Provide assistance with the training for new hire Gentiva Health Services employees which involved creating documentation and providing the training to the new hire employees on how to use their computer systems, telephones and navigation on the Gentiva Health Services network.
• Perform HP/ Dell/ IBM warranty repairs on desktops and laptops.
• Selected to work on special projects such as, assisting in the creation of software database, Trending recognition within our ticket database, and acquisitions and mergers along with several small projects. Helping in ticket escalation restructure and Knowledge base site which allows technicians to resource issues dealing with hardware or software conflicts.
• Supported copier/fax/printer all in one installations, repair, and connectivity to the Microsoft networks.
• Responsible for constant monitoring of asset control, to include assigning of equipment and inventory database to ensure loss prevention.
• Blackberry support to include working with BES team for Network services.

Confidential

Desktop Support Technician

Tier 2, systems analyst technician which involves troubleshooting and imaging hardware and software on Confidential. Other duties include: Maintaining voice over IP telephone system, Video conference equipment, Local area network, Wide area network, Wireless network, Maintaining of production line equipment such as cordless hand scanners, fabricating the cables for calibration of John Deere equipment.

• Responsible for troubleshooting Windows2000, Windows XP, MS Server 2003, MS Exchange 2000, MS Office 2003, MS Outlook 2003 and Netscape Navigator for John Deere employees.
• Using Active Directory daily to assist Tier3 John Deere with user profiles.
• Provide assistance with the training for new hire John Deere employees which involved creating documentation and providing the training to the new hire employees on how to use their computer systems, telephones and navigation on the John Deere network.
• Perform HP warranty repairs on desktops and laptops.
• Selected to work on special projects such as, assisting in the creation of intranet knowledge base site which allows technicians to resource issues dealing with hardware or software conflicts.
• Supported printer installations, repair, and connectivity to the Microsoft NT networks.
• Responsible for constant monitoring of asset control, to include assigning of equipment and inventory database to ensure loss prevention.

Confidential

Owner/ Service Technician

Responsible for establishing new accounts, both business and residential Managed all scheduling, accounting and parts inventory.

• Setup and maintenance of computer systems, to include networking interfaces.
• Installation and support of operating systems including Win95/98/2000/ME/XP/2003.
• Service and maintain LaserJet printers, Dot Matrix printers, and also Thermal Ribbon and Inkjet Fax Machines.
• Service and maintain multi-platform copiers- Panasonic, Ricoh, Savin, and many other name brands.
• Supported printer installations and connectivity to a wide variety of networks.

Confidential

Service Technician

Responsible for creating and maintaining accounts, both business and residential Managed technicians scheduling, parts inventory, and ordering or creating service manuals.

• Serviced All Brands of printers Dot matrix, Laser Jet, Ink Jet
• Handled all calls related to network issues with printers and copiers
• Remanufactured toner cartridges and ink jet cartridges

Confidential

Owner/Service Technician

Formed and managed all company assets, clients, and projects. Performed OEM computer system design and engineering.

• Aopen authorized distributor.
• Authorized Hewlett Packard Reseller.
• Designed and implemented multi-platform/multi-vendor LANs.
• Residential networking and installations as referred by Comcast of Bay County.
• Maintained ongoing corporate accounts to include but not limited to:

Confidential

Service Technician