Microsoft Administrator / SCCM Specialist / Information Technology Expert

IT Expert with outstanding communication and public speaking experience, expert skill level obtained from a decade of Windows Administration, support, Documentation, deployment methodologies, admin side script writing, active directory management and general desktop analyst skills.

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High Level Image Creation / Network Administration / Packaging / Client Management / SCCM Implement Control / MDT Expert

Active System Center Roles Software

• Configuration Manager - Software deployment, distribution, update management, and configuration monitoring throughout an IT infrastructure. Automate many tasks associated with software deployment and maintenance while enforcing the organization's software configuration policies and standards.
• Data Protection Manager DPM - Disk-based data protection and recovery for file and application servers in an Active Directory domain. Backup of client systems, server file systems, Exchange databases, SharePoint data, and SQL databases on a continuous basis, allowing an organization to recover a single lost or corrupted file or restore an entire system.
• Endpoint Protection - Used with Configuration Manager to provide a single infrastructure for client management and security, including malware detection. Used as a central location for creating and applying all client-related policies.
• Operations Manager - Monitor the health of IT services across datacenter and cloud infrastructures. Provide IT departments with reports at defined intervals as well as alerts when immediate attention is necessary. OM used to monitor performance of both server and client applications. Management packs sets of instructions that Operations Manager uses to monitor specific applications for most current Microsoft server applications and operating systems, as well as many from third parties.
• Orchestrator - Workflow management for automating the creation, monitoring, and deployment of IT resources. Integrate with Microsoft and non-Microsoft products, allowing administrators to connect different systems without scripting or programming.
• Service Manager - Facilitate implementing and automating IT service management ITSM best practices across an organization. Provide IT departments with processes for incident and problem resolution, change control, and asset life cycle management.
• Virtual Machine Manager VMM - Server application administration and management of Microsoft and VMware virtual machine guests and virtual machine hosts. Provide network administrators real-time views of resource allocation tp allow rapid reconfiguration.

Responsibilities include:

• Manage strategic engagements while providing exceptional customer service on Windows 7 planning and migration projects
• Develop and present comprehensive analysis and documentation of the customer's current state of operations and recommendations for Windows 7 and/or Office 2007/2010 migration
• High level technical expertise in Applications Packaging best practices, industry trends, and technologies
• Development supporting documentation to Applications Packaging tasks including Requirements Gathering and User Acceptance Testing
• Experience building MSIs using Wise, Installshield WISE Package Studio and Macrovision Installshield
• Microsoft Application Compatibility Toolkit Version

Confidential

Network Administration

• Creation course material and leading classes for clients.
• Video creation conference setup, SEO, and custom web portal creation for over ten clients.
• Microsoft Developer currently testing Windows 8 Beta for future deployment and application compatibility due to the nature of the possible high impact of change caused by complete revision of the security architecture.
• High Level of knowledge and extensive experience of Microsoft Deployment Toolkit MDT 2008 -2012, SCCM and creating custom solutions for complex environments.
• Actively support, setup and understand every aspect of Microsoft XP, 7, 8, Server 2003 - 2008r2, Hyper-V, Windows XP Virtual Machine, Server 2003, 2000 SSE, SSCM, SMS 2003, SSCM 2007 2012 Active Directory
• Researching and implementing Hundreds of other facets of IT technologies to meet constant change of needs for clients.
• Provide Apple software OSx support and basic apple LAN hardware troubleshooting for select clients.

Confidential

Network Desktop Support Level III - Application distribution OS creation/deployment lead

Information technology support and team lead for corporate SMS/SCCM in a 3000 user environment that provides testimony along with economic and financial analysis to attorneys in all phases of commercial litigation and regulatory proceedings. Position encompassed managing, administering and supporting numerous aspects of technology in a mixed software and hardware environment with a primary focus on testing, installing, implementing and automating the creation process and of deployment images, custom software distribution packing scripts while organizing appropriate IT teams to leverage personnel resources to automate distribution systems and create a true zero touch approach for re-imaging problematic desktops virtually eliminating user data loss and helpdesk troubleshooting efforts over 20 minutes SLI This process was also implemented on certain windows servers and virtual machines.

Responsibilities include:

• Active Directory / Group policy administration support.
• Managing software distribution projects including Microsoft Security upgrades and standard desktop software on global basis. Prioritize and coordinate security patch and software testing schedules and distributions.
• Created custom asset inventory reports and dashboards for use in planning corporate
• Created packages, collections, and advertisements for distributions.
• Tracked penetration and analysis of distributions to meet Service Level Agreements.
• Maintained and upgraded system inventory software on 20 servers in the global inventory network.
• Met with internal clients to assess needs, identify key challenges, and define project scope and deliverables for software application deliveries.
• Created and maintained Active Directory groups to target specific user communities for applications.
• Evaluated new software for compatibility with existing standards and inclusion with new desktop image.
• Designed and maintained end user web interface and documentation.

Confidential

Team Lead - Level III Technical Administrator

• Support all desk side activities including laptops, desktops, printers, scanners, blackberries
• Create and maintain application security standards throughout the firm
• Align the PC support procedures and standards with corporate IT
• Implement, design and enforce corporate and regional IT policies, standards and procedures.
• Participate and supporting regional and global MIS projects summits, regional events, M As
• Deliver superior customer service by using advanced methods of team motivation to proactively exceed expectations

Confidential

Team Lead - Level II Technical Administrator

• Training and implemented HIPPAA Compliance testing and network application compliance regulation for standardization and project rollout
• Support and maintained all desktops and laptops hardware and software in Microsoft/IBM/Dell environment for 300 users in multiple locations
• Responsible for client account administration, application support, and various hardware/software support in a dynamic/expanding environment
• Anticipated and pro-actively supported the organizations technology demands.
• Delivered technical update trainings to fellow analysts

Business Coursework:

• Fundamentals For Strategic Planning
• 2009 Redefining Organizations
• Information Technology Management
• Strategic Team Alignment
• Direct Marketing
• Advanced Direct Problem Resolution Management