Windows Engineer Resume
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SUMMARY
- 10+ years of field implementation, endpoint, and server support Experience
- Expert level troubleshooting skills with experience in computers, software, hardware, printers, and peripherals.
- Strong proficiency in Network connectivity and firewalls
TECHNICAL SKILLS
- PowerShell
- Microsoft Office 365
- Azure
- Google Apps for Business
- Exchange 2013
- 2010
- Windows 11, 10, 8, 7
- XP
- Server 2022, 2019, 2016, 2012, 2008 R2
- Ubuntu
- Mac OS
- Dell Computers
- HP printers
PROFESSIONAL EXPERIENCE
Confidential
Windows Engineer
Responsibilities:
- Support of small to medium businesses in desktops, laptops, and servers.
- PowerShell script development and server maintenance.
- Assist companies in obtaining CMMC compliance.
- Utilization of Change management and best practices.
- Development of Advanced Vulnerability Remediation process and procedure.
Confidential
Tier 2 Technical Operations Engineer
Responsibilities:
- Support for many small business clients.
- Server maintenance, troubleshooting, and Active Directory support.
- Served as a point of escalation for cases not resolved on the Tier 1 level.
Confidential
Systems Administrator
Responsibilities:
- Support the House of Representatives, both members and staff.
- Troubleshoot printer, computer, server, and network problems.
- Configure and rebuild Windows OS laptops and desktops in a diverse environment. Set up MDM products.
Confidential
Desktop Engineer
Responsibilities:
- Support enterprise level critical systems.
- Experience with imaging, configuration, installation of both hardware and software, troubleshooting hardware and software
- Network issues and virus removal, and creation of standard operating procedures (SOP’s).
- Primarily supporting the police and fire department’s critical systems.
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