SUMMARY

• Accomplished Mid - level I.T. Enterprise Systems Analyst with a diverse background comprised of experience in various public and private industries.
• A Cloud System “All-rounder” with experience administering, developing, training and analysis of cloud infrastructure on Microsoft Azure and Office365.
• More than a decade of added value and expertise in defining problems, collecting data, establishing processes, drawing conclusions, and making appropriate recommendations.
• Solid record of achievement building and aligning I.T. organizations with strategic business objectives to achieve bottom-line results.
• Uncompromising integrity and work ethic. Fluent in French.

TECHNICAL SKILLS

SYSTEM ADMINISTRATION: Virtual Networks, Office365, SharePoint & Azure, Active Directory, Domain Controllers, MS Exchange, BES Server, Citrix Metaframe/Xen, IIS, switches and routers.

PLATFORMS: Thorough understanding of Microsoft products, IIS, Active Directory, Skype for Business, Azure and Office 365

BACKUP AND RECOVERY: Cloud solutions like OneDrive and Drop Box and Google Drive & Legacy Solutions

TICKET TRACKING SYSTEMS: ServiceNow, Microsoft ITSM, Remedy, IBM Tivoli.

Operating Systems: Windows Server ; Win XP, Win7, 8, 8.1 & 10| Mac OS 7-X |Cisco iOS

IT Security & Risk: Access Controls | ACL Risk Analysis | Vulnerability Assessment ISA | RSA |VPN | BIT Locker

Enterprise Software: SharePoint | MS Office 365 | Azure | Exchange | Active Directory | SQL | Antivirus | VNC | LANDesk | WDS | Hyper-V | VMware | BB Enterprise | Skype for Business | ZenDesk |ServiceNow | ITSM

Protocols & Services: DNS | DHCP | TCP/IP FTP | POP3 | IMAP SMB | RDP| SMTP | HTTP | LAN | WLAN | SSL | VoIP

Hardware: Tablets | Desktops | Laptops | Servers (HP & Dell | Cisco Routers & Switches |Aruba Controllers

Scripting/Programming: PowerShell | Batch | SQL | Python | Visual Studio

PROFESSIONAL EXPERIENCE

Cloud Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Leveraging Incident, Problem and Change management knowledge using ITIL methodologies to resolve technical issues arising from System implementation.
• Managed and coordinated the implementation of several technology projects including Cisco Switch and Router End of Life/Upgrade projects, WiFi AP Upgrade Project, Print Transformation Deployment Project, Nokia Transition Project, and Skype Room Deployment Projects.
• Develop proof of concept system architecture for office365 infrastructure and analyze, resolve technical issues which might arise from the implementation of those systems.
• Responsible for providing ongoing technical support to end users, executives and VIP as well as educating through “Lunch-n-Learn” staff training via Microsoft Skype for Business.
• Drive Microsoft applications adoption and prepare IT roadmaps for clients and partners.
• Mobile device Management with Windows Intune.
• Windows Azure, Hyper-V administration, Skype for Business and Enterprise Voice management.
• Attended and participated in Professional group meetings and workshops to maintain awareness of new trends and developments in Information Technology Industry.
• Migration from On-Premises to Exchange Cloud Services.

GLOBAL SUPPORT ANALYST

Confidential, Atlanta, GA

Responsibilities:

• Assisted in the management of Confidential LANDesk application, supporting Deployment and resolving issues such as connectivity, authentication, and performance.
• Administering Exchange 2003/2007 environment, along with mailbox policy implementations and utilizing email archiving best-practices.
• Supported a variety of SAP functional environment (R/3, BW, CRM, SRM) as well as troubleshoot system performance.
• Provided Tier I, II and III client and network level support as required using Remedy and Tivoli services track and maintain trouble tickets.
• Provided trend analysis by listing statistical report of calls received, the number of trouble tickets submitted and their average resolution times.
• Managed and responded to escalated high severity issues in both a lead desk and rotating backup major incident manager capacity.
• Authored a number of articles for the Lotus Notes Global Support Center Solutions Database.

IT SPECIALIST/MANAGER

Confidential, Atlanta, GA

Responsibilities:

• Successfully transition network infrastructure to Hosted Virtual environment with Citrix, MS SharePoint, and Hosted Exchange with MS Active Directory servers.
• Successfully migration of Microsoft Exchange and SQL Servers from local to web based environments.
• Established a new helpdesk ticket system and reporting procedure, substantially reducing response time by 40%.
• Successful resolution of persistent printer issues with Citrix and Thin clients reducing support calls by 30%.
• Managed the use of outside consultants to determine best direction for companywide network strategy and software development needs.
• Implementation of security measures which included Cisco VPN Pix 515, Firewall and WebSense deployment.
• Successfully transitioned the local IT systems to virtualization and thin clients, significantly lowering operational costs and enhancing system security.
• Further reducing help desk ticket calls
• Reducing hardware as well as TCO and licensing costs
• Significantly Lowering system downtime while improving system wide security
• Implementation of Disaster recovery documentation and procedures for emergency purposes.

Consultant

Confidential, Atlanta, GA

Responsibilities:

• The initial project was scheduled for 4-5 months.
• Instrumental in streamlining the process and was able to complete project in 2 months.

MICRO-TECH SPECIALIST

Confidential, Pompano Beach, FL

Responsibilities:

• Served as a cross-platform network administrator for a Windows / Apple environment.
• Built, Maintained and organized various school-wide FileMaker Pro databases.
• Build school interactive website using MS FrontPage and XML which helped increase parent involvement by 50%
• Created instructional technical materials and conducted adult computer courses to enhance continuing education initiatives.