SUMMARY

• I am seeking a position with a technology company that will allow me to apply and enhance my shills of being a computer engineer.
• I desire to gain quality experience that will allow me to take full advantage of my degree in computer engineering, in addition
• I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast - developing field.

TECHNICAL SKILLS

• Active Directory
• Windows Server 2012 & 2008
• Cisco
• SQL Server 2008
• Clustering
• Creative Problem Solving
• Team Work
• TCP/IP Protocols
• Domain Services (DNS, DHCP, Certificate Services)
• Lan Wan
• Project Management
• Relationship Building
• Presentations & Proposals
• Wireless Networking

PROFESSIONAL EXPERIENCE

Sr. Field Engineer

Confidential, Eagan, Minnesota

Responsibilities:

• Written ROI for Projects
• Sell Software as a service to clients.
• Work in Conectwise to track all tickets and projects
• I work with over 200 Clients around the area
• Completed a major documentation project, rebuilt all documentation and put it into ITGlue.
• Work in Servoyant to monitor and manage patching and uptime
• Work in Office 365 (Migrations)
• Work in AD and Exchange 07,10,13, and Office 365
• Stand up new servers (Windows) in VMware
• Install wide range of network equipment.
• Keep network infrastructure up-to-date and secured.
• Identify and recommend needed and optimal infrastructure improvements. monitor Windows servers, deploy anti-virus, and remote to systems
• Configure Fortinet Firewalls 80 and 90d series
• Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.
• Diagnose and repair computer software/hardware in person or via remote administration software
• Configured and installed routers switches and wireless controllers.
• Support IOS, Android, and Windows Mobile Devices.

Network Engineer

Confidential, Inver Grove Heights, Minnesota

Responsibilities:

• Designed Visio Maps of locations
• Was an administrators for Solar Winds
• Worked in NetBrain to do network asset management, Netflow, and layer2-3 mapping
• Cost to benefit analysis of business network and applications.
• Developed IT system specifications after evaluating customer’s nature of work and business volume
• Solved client’s IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking.
• Assisted clients with IT solutions; prepared written reports on solutions offered.
• Field escalated Active Directory, IIS, DNS, DHCP, RIPv1 &2, OSPH, and Group Policy
• Platform Owner of Net Brain (manage all layer 2&3 Mapping)
• Configure and modify Palo Alto firewall policies
• Troubleshot equipment malfunctions and circuitry faults with routers and switches in central office to ensure excellent service quality.
• Assisted engineers in installing and relocating connectivity equipment on clients' locations and central offices.
• Worked closely with other Network Engineers, developed configuration review procedures, configured and managed router and switches.
• Configuring and Troubleshooting OSPF and EIGRP routing
• Maintained and troubleshoot a wide range of client problems in addition to peripheral equipment, i.e., web systems and DNS.
• TCP/IP networking protocol, routers, firewalls and Proxy
• Configured and Deployed Cisco 890, and 2900 Routers.
• Configured and Deployed Cisco 3560 and 2960 Switches.

Service Center III

Confidential, Inver Grove Heights, Minnesota

Responsibilities:

• Trained Techs to be promoted to next level.
• Developed Schedules for the different shifts we had
• Developed the on call shifts.
• Troubleshoot Office 365 directory sync, account, services via PowerShell and web portal
• Assist with client onboarding by identifying technical assets, recommending applicable IT policies/procedures and software/hardware upgrades/updates
• Active Directory and Exchange 2007/2010 administration. Create and maintain user account, mailboxes and security group
• Leverage and monitor Windows servers, deploy anti-virus, and remote to systems
• Diagnose and repair computer software/hardware in person or via remote administration software
• Identify, track and remove malware utilizing a multitude of tools
• Put together Office 365 training classes for Word, Excel, One Note, and One Drive.

Contractor IT

Confidential, Billings, MT

Responsibilities:

• Diagnose and repair computer software/hardware in person or via remote administration software
• Identify, track and remove malware utilizing a multitude of tools
• Migrated over 1800 Machines from XP to windows 7
• Respond to requests for technical assistance via phone and e-mail

Territory Manager

Confidential, Billings, MT

Responsibilities:

• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
• Managed over 110 accounts
• Repaired Machines and provided tier 3 support
• Grew territory over 210% in first year
• Good written/verbal communication - Proficient in presentation, writing and/or editing manuals, product promotion and advertising.
• Can operate independently and as part of a team.
• Put together training classes to better help the employees get more efficiency and understanding.

Senior Technician

Confidential, Billings, MT

Responsibilities:

• Monitored all tickets
• Worked close with customers to ensure total satisfaction
• Designed new computer systems/network solutions
• Scanned for Virus/Spyware
• Upgraded and trouble shot for problems
• I managed an average of 30+ employees at one time
• Worked very close with Customers and Vendors
• Managed Geek Squad Computer Repair
• Taught Excellent Customer Service